Customer Service Representative

Lavondia Harris

Richmond, VA

**********@*****.*** - 804-***-****

Motivated and dedicated experienced Customer Service Representative with superior communicating and

office skills. Results-oriented professional dedicated to achieving customer satisfaction as well as meeting or

surpassing company expectations

WORK EXPERIENCE

CNA

B&R Services - Richmond, VA - January 2013 to Present

Responsibilities

Light housekeeping, run errands, hygiene care and food preparation

Cashier

Walmart - Powhatan, VA

Handle cash, credit card and check transactions, and customer service

Housekeeping

McClatchie Janitorial - June 2011 to January 2013

• Clean hospital rooms

• Customer Service

Companion

Senior Solutions - September 2011 to March 2012

• Meal preparation

• Light housekeeping

• Laundry and ironing

• Changing Linens

• Handling garbage and recycling

• Medication reminders

• Grocery Shopping and errands

• Accompaniment to appointments and events

• Transportation

Clerical work

Advanta Staff - February 2010 to June 2011

• Made invoices and shipped tobacco

• Manage employees

• Operated machines

• Fax and copy documents

Office assistant

Johnson Photography - Richmond, VA - July 2008 to September 2009

• Customer service

•Responded to customer inquiries regarding pictures

• Multitasked between different screens

• Listened and ensured customers was satisfied

Internship

Zelda West Johnson Associates - January 2009 to March 2009

Worked 160 hours as a Medical Assistant Intern with Zelda West Johnson Associates

Experience

Clinical

• Interviewed patients and recorded information on charts

• Took patients vital signs and followed up with timely and accurate producers

• Performed veinpuncture, injections and finger sticks on adults and children

• Operated EKG's and other equipment administer to diagnostic routine test

• Prepared rooms and patients for examinations by doctor and assisted in the examinations

• Performed lab test

Clerical

• Keyed data into computer to maintain office and patients records

• Schedule patients for follow up appointments

• Maintained up-to-date computer based laboratory test results and patient information

• Verified patient insurance eligibility and authorizations

Accounts Payable Clerk

United Dominion Realty - Richmond, VA - August 2006 to March 2008

• Consistently keyed and reconciled 40 or more invoices in a 2 hour period

• Managed spreadsheets data entry and formula calculating

• Filed papers according to rental property

• Destruction of confidential documentation

• Managed confidential client information

• Provided 100% phone support utilizing exceptional customer service skills to help resolve vendor invoice

problems

Team Leaders/Cashier

McDonald's - Richmond, VA - August 2001 to May 2006

• Accurately handled cash, credit and debit transactions

• Reconciled and balanced at the end of each shift

• Recruited, supervised, scheduled, and motivated a staff of up to 10 employees

• Enhanced customer service and increase profits through suggestive selling

• Ensured cash control, security, safety, food quality and employment law standards

CNA

B&R Service - Richmond, VA - January 2013

Responsibilities

Hygiene Assistance

Meal preparation/Diet monitoring

Light housekeeping

Errands and Shopping

Companionship

EDUCATION

CNA

Asher - Richmond, VA

2013 to 2013

Associates in Medical Assistant

Bryant & Stratton College

2006 to 2009

Meadowbrook High School

2004

SKILLS

Type 35 wpm, knowledge of computer software

GROUPS

JROTC

September 2000 to June 2004

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