Customer Service Representative
Resume:
KRISTA SIMPSON
Advanced French Secret Security Clearance
*** *** **** **. 613-***-**** (c)
Carleton Place, ON K7C 3P2 ******.*.*******@*****.***
CUSTOMER SERVICE REPRESENTATIVE
Experienced customer service representative. Team-oriented professional with a strong, self-directed
work ethic along with effective time management and communication skills. Thriving in dynamic, fast-
paced environments & always performing with initiative and enthusiasm.
PROFESSIONAL HISTORY
Project Mgmt & Marketing Coordinator, Fidus Systems Inc., Ottawa ON 2013-present
Server/Bartender, Old Mill Ashton Brew Pub, Ashton ON 2011-present
Office & Marketing Coordinator, Fidus Systems Inc., Ottawa ON 2012-2013
Office Administrator, Fidus Systems Inc., Ottawa ON 2011- 2012
Manager, Don Cherry’s Sports Bar and Grill, Kanata ON 2009 – 2011
Server/ Bartender, The Barley Mow, Almonte ON 2008 - 2010
Manager, Cedar Hill Farm, Pakenham ON (seasonal) 1999 - 2010
Consultant: International Round Table, UNB, Fredericton NB (contract) 2009
Board Member: UNB Leadership Committee, UNB, Fredericton NB (contract) 2006-2007
President: Joy Kidd House, UNB, Fredericton NB (contract) 2006 - 2007
Director Orientation Committee, UNB, Fredericton NB (contract) 2006
RELATED EXPERIENCE
Project Management
Manage and co-ordinate multiple projects simultaneously
Act as a single point of contact between the client and Fidus
Ensure project deliverables and activities are completed on time and within budget
Project & team management composed of remote, multicultural, multi-lingual teams
Managing of complex projects with multiple inter-project dependencies across multiple disciplines
Prepare detailed project work packages, schedules, cost estimates & resource requirements
Project administration: hosting meetings, generating minutes, actions items & status reports
Review invoices prior to delivery to customer
Administering time-tracking database and training new staff in its use
Collaborate with Business Management & Engineering to understand and communicate ongoing
business requirements and expectations
Estimate management
Prepare & present metrics: operations, project, ISO Quality standards
Resource management: forecast available resources & recruitment
Preparation of purchase requisitions, quotes and payments
Document and communicate key project management details (e.g. scope, schedule, issue, risk,
quality, communication and financial) to other areas as required
Ensure internal and external customers receive timely and accurate project information and status
updates
Identify, share and undertake improvements to the team’s project management processes and
methodologies
Communicate and collaborate with internal team members, end users, other departments,
customers and/or vendors as required
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KRISTA SIMPSON
Advanced French Secret Security Clearance
838 9th Line Rd. 613-***-**** (c)
Carleton Place, ON K7C 3P2 ******.*.*******@*****.***
Marketing/Communications
University leadership: Director of orientation committee, President of residence house,
International Study Abroad Scholar, International Round Table Consultant
Publisher of 2013 Engineering Annual Report
Exceptional writing, editing and proofreading skills
Exhibitor at international engineering tradeshows
Excellent presentation skills (presented to an audience of 400+)
Events Coordinator: tradeshows, all-staffs, awards ceremonies, recruitment events, public lectures,
social events & client meetings logistics, theme, vendor selection, transportation, set-up/clean-up
Developing launch strategies & brand identity in global competitive markets
Promotion of marketing materials across a full range of communication channels
Developing core product and solution value propositions – key messages, target audience,
technical and business value proposition to align with company/brand vision and values
Manage annual calendar of events & marketing budget
Build and maintain effective relationships with agencies, partners, and suppliers to develop
successful campaigns, brand positioning, media copy platforms, and event strategies
External communications: editor for publication materials (print, web, social media)
Production of customer facing materials: brochures, signage, promotional videos, photographs,
clothing, usb sticks, business cards, newsletters, corporate presentations, corporate templates
Provide executive level support to Senior Management Team, Board of Directors
Computer Skills/Programs
Word Press, Constant Contact, Visio, Adobe Illustrator, Adobe InDesign,, Photoshop CS6,
Photoshop Pro, MS Office Picture, LinkedIn, Twitter, QuickBooks, Sales Force, Zoho,
Replicon, MS Access, MS Excel, MS Outlook, MS PowerPoint, MS Word, MS Project HTML,
Windows, WordPerfect, E-calendars, E-Wallet, Dropbox, Entra Pass
EDUCATION & CERTIFICATION
Invest Ottawa, 2014
Writing an Effective Business Plan
Invest Ottawa, 2014
Market Research Methods & Resources
Invest Ottawa, 2014
Networking & Social Media for Business
Invest Ottawa, 2014
Time Management Strategies
Emond Harnden LLP, 2014
Canada’s New Anti-Spam Legislation (CASL)
OCC & US Dep’t of Commerce 2014
Cross-Border Business Travel (CAN & USA)
St. John Ambulance, 2012
Standard First Aid Level C CPR + AED
ISO Cert. Quality Management Training Fidus Systems Inc. 2012
JHSC Training OSSA, 2012
JHSC Certification Level II
OCRI, 2012
QuickBooks Training
Ministry of Economic Dev’t & Trade, 2011
Exporting: US Customs Training
*French Certificate (Graduated with Honours) Algonquin College, 2010
*Bachelor of Arts (Law in Society, Graduated with Honours) UNB, 2009
The Hague University, 2008
*Humanities/ Political Science (Intercultural Communications)
University of Chicoutimi, 2007
*Advanced Oral French Certificate (Graduated with Honours)
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KRISTA SIMPSON
Advanced French Secret Security Clearance
838 9th Line Rd. 613-***-**** (c)
Carleton Place, ON K7C 3P2 ******.*.*******@*****.***
AWARDS-DISTINCTIONS
Honour Roll-Advanced French Algonquin College, 2010
Honour Roll- BA. Law in Society University of New Brunswick, 2009
University of New Brunswick, 2009
Academic Excellence Award
Scotiabank, 2008
International Study Abroad Scholarship
University of New Brunswick, 2007
Excellence in Student Leadership
University of New Brunswick, 2007
Unsung Heroes Award
References available upon request
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