Administrative Assistant Service

Jenifer Craig

N Las Vegas, NV

acfz1x@r.postjobfree.com - 702-***-****

WORK EXPERIENCE

Payment Processor 2

Citi Bank - Las Vegas, NV

Perform various tasks associated with all payment processing functions. Analyze loan information to resolve

escalated issues. Engage in frequent internal and external customer contact. Assist management on

procedural updates.

Member Services Representative

Apec - Las Vegas, NV - May 2010 to May 2011

Call Center environment; Incoming/Outbound customer calls, educated and resolved customer questions,

complaints and requests. Provides pricing and delivery information, and processes orders. In direct contact with

medical professionals, patients and their families. Provided customers with product and service information:

Stop/Updating prescriptions, renewals, order status, tracking information, billing inquires, prior authorization

status and drug coverage.

Front Desk / Call Center Agent

Encore Hotel & Casino - Las Vegas, NV - 2008 to 2010

Provided exceptional Guest Service during the check-in and check-out process, registering guests, and

receiving cash and credit payments. Assisted guests with questions, directions, amenities and miscellaneous

information. Resolved guest disputes in a professional manner while maintaining phenomenal service

standards in order to enhance the overall unforgettable guest experience. Maintaining a can do attitude and

meeting individuals and quality standards to achieve departmental/company performance goals.

Administrative Assistant

Clark County, Commissioners Office - Las Vegas, NV - 2004 to 2007

Coordinated land performed a range of operational support activities for the commissioner. Serve as a liaison

with other departments and operating units. Provided administrative/secretarial support for the office such

as answering telephones, assisting visitors with a range of administrative problems and inquiries. Composed

correspondence, memo's, distribute agendas and minutes of meetings. Schedule and coordinated meetings,

interviews, appointments and lodging arrangements.

Office Manager

Educational Information Service - Los Angeles, CA - 2001 to 2004

Requests purchase orders ensuring budget and staffing requirements. Performed Human Resource functions

for staff, including hiring, training, scheduling, and evaluating performance. Review and reported on daily,

weekly, and monthly payroll expense. Completed accounting functions including invoicing, billing, accounts

payable, receivable and financial statements.

Front Desk Asst. Manager

Mirage Hotel & Casino - Las Vegas, NV - 1989 to 2001

Managed front desk activities group sales, guest accommodations and complaint resolution, cardkey

assignment, wake-up calls, food service, financial transactions, and vault drops. Conducted hotel tours for

potential guests and corporate accounts to assess needs and preferences for special events, business

meetings, and luncheons in areas of space requirements, catering services, and amenities. Trained and

evaluated newly hired and subordinate personnel and payroll.

EDUCATION

Diploma in General Studies

Las Vegas High School - Las Vegas, NV

1987 to 1988

ADDITIONAL INFORMATION

Skills

Windows 7, Microsoft office, MS Word, Excel, SMS Springer Miller PowerPoint, Access

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