Customer Service Sales
Resume:
Gloria Darni
Acra, NY *****
************@*******.***
Troy High School
Spencer Business
(Past) NY Insurance License
Social in Worldwide
Social In New York Manager
Alexandia, Va.
Completed online campaigns from start to finish including:
*Press Release Writing and Submission
*Newspaper and Online Publishing
*Medical Marketing, Real Estate Marketing, Legal Marketing,
*Training and Teaching Social Media Managers
*Creation of Social Network
*Creating Brand Names
*Back End Services Such as Directory Listings, and Relevant Back-link Services
*Themed Logo, Jingle, Video Production, Editing and Promotion
*Newspaper and Online Publishing
*Online Banner Placement
*Local Directory Creation
*Local Mobile Webpage Creation
*Political Campaign Social Media, Text Message Fundraising, and Reputation Management
*Social Media Account Creation and Cross marketing
*eMail Marketing Outbound and Inbound
*CRM Implementation and Creation
*Advertising Agency
*Celebrity Account Management
*Political and/or Public Figure Account Management
VIP Desk Connect/Service Magic
VA
Handles customer requests on behalf of VIPdesk’s client,
ServiceMagic, from home office via phone, email, and chat.
Interacts with customers to provide information on submitting requests and home improvement
contractor needs and information.
Utilizes cross-selling techniques to increase customer experience and convert inquiries into firm
referrals for client.
Represents client in a professional, courteous manner.
Uses client programs proficiently to assist customer.
Attends meetings and trainings as required to obtain new and pertinent information about the client and
their products and services.
Applies high quality customer service guidelines while servicing customers.
Applied client and VIPdesk policies as applicable whenever interacting with customers.
Meets or exceeds all program metrics as outlined in training and manuals
(e.g., attendance, quality, sales, etc.).
Other duties as assigned.
Adding and Removing Programs
Updating necessary Internet Explorer Add-Ins such as Adobe Flash Player, Java, Microsoft Net
Framework
Operating Antivirus and Malware Software
Familiarity with Internet Navigation
TROUBLESHOOTING Computer Related Errors
Operating Programs such as Skype, Instant Messengers
Capturing Screen Shots
Email operation including use of the CC function, adding attachments, locating and accessing
Junk/Spam/Bulk Mail Folders
Saving files when necessary
Ulla Darni Inc.
Acra, NY
Accounts Receivable:
Track Payments and insure application of funds is correctly applied. Over seeing packing and shipping
of products with all paper work that is needed for shipping and insurance.
Thorough maintenance of the receivable accounts.
Calculation of the interest that is to be received on the debt amount.
Having a record of the correct due dates
Following the correct procedure while collecting the due amount.
Issuing the correct receipts for the amount that is paid with the right dates and calculations
Following up on the collection of the due amount
Coordinating with the borrower company to make sure good relations are maintained at all times
Reporting the daily transactions to the higher authorities
Calculating the bad debts and writing them off during the balancing of the books
If at all any problems regarding collections, they have to take up the matter with the higher management
Finish all the other accounting tasks that are given
Tracking all consignment and verification of all consignment issued, tracking of all sales for over 60 art
galleries.
All shipping arrangements for clients and production needs.
Both outgoing products and our incoming stock needs for glass production
Insurance responsibilities:
Data input of addresses, shipping requirement’s, insurance needs, international shipping.
Filling of insurance forms for shipments.
Insurance claims
Tracking and verification of all required shipping documents.
Production:
Building reports on profit and loss.
Finding new vendors and comparing with existing vendors for cost control.
Inventory and purchasing of raw materials needed.
Iron stock for production of custom iron fixtures for art glass chandeliers and fixture for lighting
assembly
Design and layout of materials through production and packing.
Harte Hanks "The Flyer”
Miami FL.
Account Executive:
Harte-Hanks Shoppers owns and operates PennySaverUSA.com and TheFlyer.com.
Need to sell effectively in the field, and do not report to a traditional sales office daily. This
business to business field sales position is responsible for generating advertising revenue by assessing
customer needs and recommending appropriate PennySaverUSA.com products, both print and digital.
Establish and maintain accounts through customer relationship management.
Cold call and prospect new business as well as grow and maintain existing account base.
Essential Duties and Responsibilities include:
Build customer relationships through on-going field contact and sales account management.
Achieve individual and team revenue/account growth in accordance with assigned goals and
objectives.
Design, prepare, and layout rough draft of ad copy Acquire new business within assigned territory,
develop marketing plans and proposals as appropriate.
Attend relevant merchant association and Chamber of Commerce meetings to develop rapport in
the business community. Complete necessary documentation to assure that advertisements will be
placed in the publication in a correct and timely manner.
Maintain accurate records/reports as required.
Maintain an acceptable CREDIT STATUS of accounts in territory and make collections according
to company credit policy and procedures.
Attend all regularly scheduled sales and training meetings, and other meetings as assigned.
Sheehan Pontiac:
Leasing, purchasing and export of automobiles, all aspects of paper work and collection of money.
(Main export to Brazil)
Arrange pickup and delivery of from dealerships (all over USA) to ports of export.
Preparation of documents from purchase point to sale of automobile and delivery to ports.
International bank transfers.
Contact this candidate