Customer Service Quality Assurance
Resume:
CHRISTOPHER L. HILL
**** ****** **. *********, ** 38671
Home: 901-***-**** Cell: 323-***-**** *********@*****.***
PROFESSIONAL SUMMARY
My work ethnic at home, in the classroom, and on the court manifested me to maintain a steady college
career along with the understanding of basic professional skills and great work habits. President of American
Queen Steamboat notice my great work ethic at work and asked me to come on stage and talk to 300 people
on how to keep your composure when dealing with a passenger on board the steamboat. Three years of
collegiate level basketball. Graduate of Concorde Career College where I earned a Medical Office
Professional degree in 2014. Words per minute while typing are 60 words per minute. CPR certified with
AHA. Medical Office Professional certification threw NCCT (National Center for Competency Testing).
Along with one year of professional ABA recognition with the Bluff City Reign (American Basketball
League).
SUMMARY OF SKILLS
•
• •
ICD-9-CM Coding Computer Knowledge
• •
60 WPM/ 10 Key Typing MS Word/Excel/Access/Word
• •
Medical Bookkeeping Medicare/ Medi-Cal
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Electrical Drills Patient Relations Skills/Ethics
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CPT Coding Knowledge of Medical Terminology
• •
Commercial Cleaning Insurance Knowledge
• •
Forklift Operator (6 yr. Vet) Universal Claim Forms
• •
Invoices Mail Processing
• •
Business Marketing and Management Electronic Health Records (EHR)
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E/M Codes (Evaluation Management Electronic Billing
•
codes) Quality assurance
• •
Transcription Obtaining Patient Information
• Mail Processing
ACCOMPLISHMENTS
One year of junior college at Volunteer state community college, (Nashville, TN). College basketball at a
Private Christian school named Vanguard University in Costa Mesa, California for 2 years. Helped my
grandfather and grandmother build a five bedroom, two car garage full rock stone house in Southaven,
Mississippi. My Grandfather started building the house when I was the age five; we finished building the
house when I was twenty-one. Learned from my grandfather how to be independent and work as a team at a
very young and active age.
WORK EXPERIENCE
Commercial Cleaning / Maintenance - January 2006 to Current
Squeaky Clean Professionals Services - Memphis, Tennessee
My mother’s cleaning service. Maintain superior cleanliness and magnificent customer service. Comply with
all safety policies/procedures relating to performance of tasks, use of products and supplies. Identify
potential safety issues and communicate them to client. Ensure clients facility is locked and secured when I
leave. My mother business teaches independence. Stay productive on my assigned contracts and maintain
great relationships with business partners. Gives input on how to maintain contracts commercially, and work
professionally around others as a team.
Handle Invoices, Maintenance, Commercial cleaning.
Forklift Operator - June 2009 to January 2011
Nike Northridge - Memphis, Tennessee
Consistently work at a steady past. Hit production overwhelmingly past requirements. Stay positive to
teammates on the radio in the facility and be a leader like my team members.
Porter - January 2012 to May 2012
Great American Steamboat Company - Memphis, Tennessee
World’s Largest Steamboat (American Queen). Porter’s duties: First person to greet the passengers, and the
last person to greet the Passengers. Walk around assisting guests throughout my shift, and interacting. Stay
personally current on cruise events to answer any guest questions. Checking my areas at all times, making
sure their impeccably clean. Maintain a level of courtesy/professionalism in conversing with
guests/coworker/management. Professional appearance at all times.
EDUCATION
Business Administration – 2006
Volunteer State Community College - Gallatin, Tennessee
Athlete, Student
Business Marketing - 2008
Vanguard University - Costa Mesa, California, US
Play basketball for a great well known university in Southern California.
Medical Office Professional, Certification / Diploma – 2014
Concorde Career College- Memphis, Tennessee
NCCT/ CPR certified
PROFESSIONAL AFFILIATIONS
Squeaky Clean Professional Services
Absolute Family Health, Jennifer Rendon, FNP
Concorde Career College, Memphis, TN
Contact this candidate