Customer Years Experience

Location:

Posted:

September 17, 2014

Dominique Murphy

Algonquin, IL 60102

E-mail: *******@*****.***

Objectives

Obtain a position as a team-player in a people-oriented organization where I can maximize my

customer-service and warranty experience and in a challenging environment to achieve the

corporate goals. I have over 30 years experience of working in various departments within a

dealership.

Experience

Warranty Administrator: (October 1997 – June 2014)

Cooper Chevrolet & Buick

1300 South Quintard Avenue

Anniston, AL 36201

I was responsible for the following:

Closed all ROs, Internals, Customer Pays, Extended Warranties and Warranties

Stocked in cars

Accounts Payable

Accounts Receivable

Submitted Warranties to General Motors (GM)

Submitted Extended Warranty paperwork for payment

Managed the inventory for accessories, tires and Wynns products

Initial set-up of all service accounts

Work in process

Booked all technicians and processed their weekly payroll

JVs

Managed three schedules that were all kept under 60 days

Vehicle builds for accessories

CIMS tire reports

GM Customer Reward Program Enrollment

Software Skills

ADP

Quickbooks

Reynolds & Reynolds

Microsoft Office

Global Connect

Certified in General Motors (GM) Common Training

References can be provided upon request