Customer Service Manager
Resume:
Lawrence Joseph Bolgar
Valley City, Ohio 44280
******@********.***
Practice Manager
Donahue Foot and Ankle Center
Cleveland, Ohio 44109
2013 to Present
Part Time
Responsibilities included planning, developing and directing business
plans. Directed 5 employees at two offices with a budget of of a million
dollars. Performed all business functions including payroll, accounts
receivable, accounts payable, personnel administration and information
systems administration. Planned and directed all board of directors
meetings
EMPLOYMENT HISTORY
H. R. Block
15321 Detroit Ave
Lakewood, Ohio
2011 to 2013
Tax professional doing client federal, state, city and school district
taxes.
Manager, Patient Business Services
Kaiser Permanente
12301 Snow Road
Parma, Ohio 44130
2005 to 2009
Planned, developed and directed all activities of the Patient Business
Services Department. Managed a staff of 70 at ten different locations and
at two emergency rooms, with a four million dollar budget. Was responsible
for over 400,000-outpatient check-ins annually including collection of all
co-payments, coinsurance, prior balances and deductibles and daily
deposits.
ACCOMPLISHMENTS:
*Developed policy manual with over 70 polices and procedures and provided
quarterly training to staff to assure compliance.
*Developed procedures, controls and reports for cash handling to comply
with Sarbanes- Oxley Act with no deficiencies in two years.
*Increased customer service and employee satisfaction scores for
department.
**Operating budget for last four years has been 5% to 10% under allowed.
*Received software certification (EPIC PRELUDE) for operating system.
Practice Manager
Urology of Northern Ohio
5319 Hoag,
Sheffield, Ohio 44035
January to October 2005
Responsibilities included planning, developing and directing business
plans. Directed 10 employees at three offices with a budget of 2 million
dollars. Performed all business functions including payroll, accounts
receivable, accounts payable, personnel administration and information
systems administration. Planned and directed all board of directors
meetings
ACCOMPLISHMENTS:
* Reduced days in accounts receivable from 95 to 38 days.
* Implemented computerized registration and scheduling.
* Reorganized corporation and established partnership agreements.
* Benchmarked all business functions and made operational adjustments.
Director of Admissions/Marketing
Life Care Center of Medina
2400 Columbia Road Medina, Ohio 44256
May 2003 to April, 2004
Planned, directed, developed and implemented the marketing strategy for the
center. Developed and maintained strategic relationships with providers,
hospitals, social service agencies and community resources.
Business Manager
Northern Ohio Imaging Center, Inc.
1900 West River Road, North
Elyria, Ohio 44035
1993 to 2002
Responsible for planning, developing and implementing strategic business
plans. Developed, proposed and managed operational and capital budgets.
Oversaw daily operation of eight product lines, twenty-five employees and
an annual budget of 12 million dollars. Planned, directed and implemented
marketing programs. Reported directly to board of directors.
ACCOMPLISHMENTS:
*Added five product lines.
*Developed quality program that increased referrals by over fifty percent.
*Increase overall procedural volume by over 300%.
*Increased Gross revenue by 275%.Increased net income by ten times.
*Kept employee turn over to less than 1% annually.
*Improved customer service survey results by over 15%, the highest in the
region.
Practice Administrator
Gastroenterology Associates of Cleveland,
6801 Mayfield Rd.
Mayfield Hts., Ohio 44124
1988 to 1993
Responsibilities included planning, developing and directing business
plans. Directed 20 employees at four offices with a budget of four million
dollars. Performed all business functions including payroll, accounts
receivable, accounts payable, personnel administration and information
systems administrator. Planned and directed all board of directors
meetings.
ACCOMPLISHMENTS:
* Reduced days in accounts receivable from 140 to 62 days.
*Increased net income by over 30%.
*Developed office based laboratory with CLAA certification.
*Developed first office based endoscopy suite in State of Ohio.
*Developed productivity based compensation system for the physicians.
*Secured accreditation from the American Association of Ambulatory Health
Care (the only Cleveland area group to receive it at the time).
1987-1988 Director of Admitting and Central Transportation
Hillcrest Hospital
6780 Mayfield
Mayfield Heights, Ohio 44124
1984-1987 Director of Outpatient Business Systems
MetroHealth Medical Center,
2500 Metrohealth Lane Drive
Cleveland, Ohio 44109
1972-1984 Coordinator
Cuyahoga County Department Of Human Services
1641 Payne Ave.
Cleveland, Ohio 44113
EDUCATION:
1973 Bachelors in Business Administration, Management
Cleveland State University
1983 East 24th
Cleveland, Ohio 44113
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