Project Manager Customer Service
Resume:
Terri Greenwald
Westville, N.J. 08093
**************@*******.***
EXPERIENCE:
The Logistics Company (TLC) 01/2011- 02/2014
Quality/Safety Manager
Property Book/Supply
Fort Dix N.J. 08640
Duties: Responsible for the overall safety program to ensure all TLC employees comply with
broad safety engineering codes, standards, policies and regulations, including US Army and
industry recognized authorities such as the Occupational Safety and Health Administration
(OSHA), National Safety Council, American National Standards Institute (ANSI) and Life Safety
Codes. Performed all accidents investigations for two projects and identified root cause and
recommend corrective actions. Perform annual inspection and audits on all sections for
performance and complicity according to the Directorate of Plans, Training, Mobilization and
Security (DPTMS) and Logistics Operations Center (LOC) contracts. Prepared and presented
daily safety briefing on areas including shop safety, health issues and workplace safety. Prepare
and maintain all property books for 11 sections to include tracking, issue and turn in of all GFE
(Government Furnished Property). Perform 10% cyclic and annual inventories on all property and
buildings.
The Logistics Company 09/2007- 12/2010
Project Manager
Fort Dix N.J. 08640
Duties: Responsible for managing 458 government contractor employees on the US ARMY
CONUS Support Base Services (CSBS) contract for Mobilization/Demobilization of military service
members. Maintain a supervisor level of customer service. Interact with government and military
officials on a daily basis. Prepare reports, management of organizations providing a variety of
services, operational planning, maintenance management and all aspects of human resource
management including hiring, new employee orientation, and terminations. Work closely with the
Fort Dix contracting officer to ensure contract obligations were met in a timely manner. Review
contract invoices prior to submission and approved overtime as well as employee leave. Provided
performance and personal counseling to supervisor’s in order to foster a better work environment
for employees. Conduct investigations of customer complaints and recommend corrective action.
Conduct meetings between management and the contracting office to solve contract issues in a
timely manner.
The Logistics Company 10/2006 – 09/2007
Transportation Manager
Fort Dix N.J. 08640
Duties:
Responsible for managing the daily activities of 56 employees, including: approving time cards,
leaving requests and duty assignments. Prepared work schedules, work assignments and
oversaw the work productivity. Manage a fleet of 75 heavy trucks, busses and heavy equipment.
Developed a quality control program to ensure repairs to transportation equipment met U.S. Army
standards and are performed in accordance with the equipment technical manuals.
Coordinate the daily transportation for troop movements, container movement, overnight truck
missions and all Arrival/Departure Air Control Group (ADACG) missions. Maintain all TCMD
(Transportation Control Movement Documents) for all rolling stock transported to all points of
Home Stations.
Chenega Corporation 10/2004 – 10/2006
Transportation Coordinator
Fort Dix N.J. 08640
Responsible for managing the daily activities of 56 employees, including: approving time cards,
leaving requests and duty assignments. Prepared work schedules, work assignments and
oversaw the work productivity. Manage a fleet of 75 heavy trucks, busses and heavy equipment.
Developed a quality control program to ensure repairs to transportation equipment met U.S. Army
standards and are performed in accordance with the equipment technical manuals.
Coordinate the daily transportation for troop movements, container movement, overnight truck
missions and all Arrival/Departure Air Control Group (ADACG) missions.
EDUCATION:
Identifying Environmental Aspects-Impacts, Quality Web-based Training Center for
Education, 2013
Globally Harmonized System of Classification and Labeling of Chemicals, J.J. Keller,
2013
ISO 9001 Requirements from A to Z, Quality Web-based Training Center, 2013
Process Auditing Techniques, Quality Web-based Training Center for Education, 2012
OSHA 30 Hour General Industry Summit Training Source, 2010
Lean Six Sigma Yellow Belt, More Steam University, 2010
Quality Management, American Society for Quality, 2010
AWARDS AND CERTIFICATES:
Award for Outstanding Service as Project Manager TLC 2006 - 2010
Defense Hazardous Materials Waste Handling Course, 2013
19th Engineer Battalion Commander’s Coin 2012
CSM Superior Performance Womack Army Medical Center 2012
Certificate of Training Combat Lifesaver’s Course 2011
Certificate of Completion Recruiting & Hiring TLC, 2010
Certificate for Patriotic Employer ESGR 2008
Commercial Class B Driving License
References Available Upon Request
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