Customer Service Manager

Obj***

LORIE CHRISTINE FLORES MANEBO

@Calumpang street, zone 2 Estancia Iloilo city Philippines Mobile# +639**-*******

Xiantine32gmail.com

RECEPTIONIST

customer service experts* Microsoft Office*Communicator*

Key Skills

office skills : Swicthboard Operator & Customer Service,Filling,Record

management,Administrative Support,Data Entry,Complaint Handling,Front Desk

Reception,Report.

Computer Skills : Microsoft Word,Excel,Outlook,Powerpoint,PowerTerm

PROFESSIONAL EXPERIENCE

Concentration Computer Co.LLC Khalid Bin Waleed St. Bur Dubai United Arab

Emirates

April 9,2007 to July 10,2013

Maintain record files.

Responsible in assisting administrative work and filling document.

Ability to handle a variety of customer service and administrative tasks and resolve

customer issues

Proficiencies in telephone and front-desk reception within a high-volume

environment. Calmed upset/angry customers, researched and rapidly solved

problems and rebuilt client trust to prevent the loss of key accounts.

Follow up the customer’s due payment via phone and sending statement for reminder.

Making the booking for the shipment and preparing the document needed for the

shipment.

Once the courier collected the shipment I send mail to inform the customer that their

shipment is already pick up and giving the trucking number for them to follow up

their goods.

Do purchase request of all the office supplies needed.

Prepare the letterhead for the remittance to be collected from the foreign exchange.

Receiving the incoming & outgoing communication.

Sending faxes other corresponding assigned by the Director and Accounts manager.

Arranging the cheque receive from the collection for the day

Prepared the cheque to be turnover to the accounts manager according to the current.

Multi tasking and mail process

Adept handling the faxes machine, scanning, copier.

PHILAM PLANS INC

Philippines American International Group of companies Secretary Sept 21,2005 to

March 16,2007

Handling high volume of calls and managing every service features of industry.

Adept handling the copier and faxes machine.

Handling redirect customer’s queries.

Take distribute message.

Maintain a professional reception area.

Responsible for monitoring daily production records of the agency.

Distribute memos, circular and letters or other useful information to concerned

associates.

Schedule and confirms director appointment and meeting.

Do all liquidation of travel expenses voucher.

Responsible in assisting administrative works and filling document.

Data Entry.

Outline Qualification

* Strong public relation, communication and customer’s service skills.

* Ability to organize professionalism.

* Responsible trustworthy, hardworking, self motivated, resourceful.

* Learn quickly, Patience

Educational

Central Colleges of the Philippines Sta Manila Philippines Bachelor Of Science In

Major Computer Science June 1999 to March 2001 Bachelor Of Science In Business

Administration Major Management June 2001 to March 2005

Seminar/Training

Power central for learning (center for learning cognitive skills)

* Organizational Communication March 04, 2001

Telecommunication Training Institutes

* Computer skills development May 27 to May 31, 2002

Personal Data

Date of Birth December 11,1981

Place of Birth Manila, Philippines

Citizenship Filipino

Civil Status Single

Height 5'4

References

Mr. Ashraf hamad

Finance manager

Concentration

Computer Co. LLC

******@******.**

Mr. Fahim Ali

Sales Development Manager

Concentration Computer Co. LLC

*****@******.**

PHILAM

PLANS INC

Mr. Ernesto O.

Lacson

Agency Manager

E.O Lacson &

Associates

3rd flr Philamlife

Bldg Aurora,cor,gen,

Araneta Center

Cubao Quezon City PHILAM PLANS INC

Ms. Marilou Llado

District Manager

E.O Lacson & Associates

3rd flr Philamlife Bldg

Aurora,cor,gen,

Araneta Center Cubao Quezon City

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