Customer Service Sales

Location:

Posted:

September 16, 2014

Hammonton, NJ **037 E-mail *******@*****.***

Patricia Vitalo

Objective Hardworking retail management professional versed in all aspects of

running a high end store including opening and closing procedures,

banking, merchandising and recruiting and training associates.

Professional experience August 2012-Present Walmart - Bentonville, AK

Field Project Supervisor

Opened new store locations and assisted in recruiting and training new

staff. Directed and supervised employees engaged in sales, inventory

taking and reconciling cash receipts. Determined staff promotions,

demotions and terminated employees when necessary. Completed weekly

schedules according to payroll policies. Trained staff to deliver

outstanding customer service. Addressed and corrected sales staff

communications issues in a tactful and effective manner. Worked closely

with the District Manager to formulate and build the store brand.

Walmart – Mays Landing, NJ

January 2012-August 2012

Zone Merchandise Supervisor

Addressed customer inquiries and resolved complaints. Designed and

implemented customer satisfaction metrics. Stocked inventory when

shipments were received. Reorganized the sales floor to meet company

demands. Trained multiple department managers and managed their

scheduling. Determined staff promotions and terminated employees when

necessary. Solely in charge of five different departments.

Walmart – Mays Landing, NJ

September 2011-January 2012

Department Manager

Responsibilities include the daily upkeep of the health and beauty

department, in-stock and delegating daily tasks to department associates.

Planning of modulars, price changes and associate training.

Walmart – Mays Landing, NJ

January 2011-September 2011

Sales Associate

Performed the tasks that have been delegated by Department Manager and

Management. Daily tasks included price changes, stocking and

department upkeep.