Customer Service Manager

L ISA M I L N E

* ****** ******** ******, ** K*J 2G2

E : l *******@*******.*** P: 613-***-****

SERV ICE-DR I V E N CUSTO M ER SERV I CE PROFESSIONAL

P roviding Exceptional Service B uilding Loyal Relationships Solving Problems

I ncreasing Sales

Polite, tactful and friendly Customer Service Professional with extensive experience in high

volume environments, always able to demonstrate a professional atti tude and deliver

exceptionally efficient service. Proven t rack record of building relationships by providing

i nformation on products and services and assisting customers with the most appropriate

solutions to fit their needs. Demonstrated ability to communicate with customers at all levels,

k nown for accuracy, attention to detail and timely completion of tasks.

C ORE C OM PE TENC I ES

Cash-handling Account Management Up-selling

Customer Service Banking Products and M ulti-tasking

Relations Services Computer

Heightened Attention Organization & Time- p roficiency

to Detail Management

T ARGETED C AREER E XPER I E NCE

CUSTOMER SERV ICE REPRESENTAT I VE

T D Canada Trust, Various Locations in Ottawa

• Processed customer cash deposits and withdrawals, cheques, transfers, bills and credit card

payments, money orders, certified cheques and other related banking transactions

• Obtained and processed information required for the provision of services, such as opening

accounts

• Answered enquiries and resolved problems or discrepancies concerning customers' accounts

• Informed customers of available banking products and services to address their needs

• Reconciled bank t ransactions as well as prepared daily balance of cash on hand for all

tellers.

• Sold t reasury bills as well as related banking products and time deposits

• Completed foreign currency t ransactions including buying and selling foreign currency

L ISA M I L N E

3 Tulane Crescent Ottawa, ON K2J 2G2

E : l *******@*******.*** P: 613-***-****

• Administrative duties including clearing, cash orders for branch and ATM

machines, open and closing branch procedures. Performed all Reception duties as

required.

MED ICAL RECEPT ION IST

Active Care Medical Clinic, Barrhaven, ON

• Greeted patients and provided general information in person or over the phone

• Scheduled appointments, and performed other clerical duties

• Received and recorded payment for services, and directed patients to appropriate

a reas

AD D I T I O NAL WORK EXPER I E NCE

P URC HASING C LERK & STORE ASSISTANT

Sander Geophysics, Ottawa, ON

• Purchased, shipped and received specialized aviation equipment, materials, tools

or business services for use or for further processing by the establishment

• Reviewed requisition orders for accuracy and verified that materials, equipment and stock are not

available from current inventories

Sourced and obtained price quotations from catalogues and suppliers and prepared purchase orders

•

• Calculated cost of orders and charged or forward invoices to appropriate accounts

• Contacted suppliers to schedule deliveries and to resolve shortages, and other problems

• Prepared and maintained purchasing files, reports and price lists

• Kept inventories up to date for Sander Geophysics Aviation Fleet, Instruments, O Rings, Lamps,

Non Magnetic Hardware, and aircraft spares/tool kits.

• Maintained stores room stock and maintained levels of hardware and consumables as

required

• Assisted Purchasing Manager with all tasks

P URC HASING C LERK

F irst Air, Kanata, ON

• Handled and reviewed daily purchase requisition orders, repair orders, work orders and repair

quotes including data entry and vendor filing

• Calculated cost of orders and charged or forward invoices to appropriate accounts, specifically

preparing the cost of repair orders in coordination with the finance department

• Followed the appropriate component repair and overhaul procedures

• Prepared and maintained purchasing department files and reports in accordance with

F irst Air policies and government regulations

• Assisted Purchasing Manager with all tasks

TEC H N ICAL SK I L LS

Microsoft Office Various Web Inventory Control

A pplication B rowsers Software

E D UCAT ION

MED ICAL LAB ASSISTANT DI P LOMA

CDI College, Ottawa, ON

O NTAR IO SECONDARY SCHOOL D I P LO MA

Bell High School, Ottawa ON

R EFERENCES A VAI LABLE U PON R EQU EST

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