Customer Service Sales
Resume:
Kristine J. Phelan
St Pete, Florida 33716
(Cell - 330-936-
6940)
OBJECTIVE A full-time administrative position which will allow me to use
the experience I have already gained, and also will offer
an opportunity to advance in a career.
SKILLS Computer and typing competence. Experienced in customer
service. Accomplished in personal relationships.
PROFESSIONAL EXPERIENCE
March '11 to
Present NRP Group LLC
Community Manager of 56 units. Tax credit building for
those who are 55 and better. Post and
collect rent for all residents and prospects (A/R). Send
out billing statements, code bills for vendors to receive
payments. Fill out and complete work orders for apartment
complications. Make sure appropriate
person is contacted to fix the problem, to satisfy all
current residents to make sure they are
satisfied with the company and their product. Keep all
yard work (snow and lawn) and all the property
inside and outside maintained regularly. Flip units that
have been moved out of to make ready for new tenants. In
summary responsible for customer service and problem
solving on a
regular basis. Organize resident retention functions:
birthday parties, pot luck meals, craft shows, health
fairs. Trained to functionally use Yardi. Have completed
Compliance training thru OHFA, and also a certified
"Leasing Pro".
September '08 to DeVille Apartments & Builders Inc.
March '11 Property Manager of 151 market rent apartments.
Collect rent and post rent to all current residents and
prospects (A/R). Send out billing statements, code bills
for vendors to receive payments.
Fill out and complete work orders for apartment
complications. Make sure appropriate
person is contacted to fix the problem, to satisfy all
current residents to make sure they are
satisfied with the company and their product. Keep all
yard work (snow and lawn)
maintained regularly. Flip units that have been moved out
of to make ready for new tenants. In summary, responsible
for customer service and problem solving on a
regular basis.
April '08 to Sept.'08 Haymond Construction
Managed a wide range of responsibilities for this small
construction company. These included handling all
billing, overseeing bank deposits and bill payments, and
balancing the books. Also prepared the company
tax forms (utilizing the Quick Book program). Responsible
for pick-up and drop off of construction
materials with outside suppliers (ABC Suppliers, Hartville
Hardwood and Hartville Construction).
Personally handled proper filing of business forms as well
as customer service, supplier contacts, and phone contacts.
April '07 to 08 Montrose Auto Group
Manager of Internet Sales Department - Supervised 8 girls responsible
for setting up appointments for customers to view and test
drive vehicles. To accomplish this, I interact with 7
dealerships, maintain and coordinated scheduling and the
computer log. Also responsible for computer training of
new sales people. Keeping these functions running smoothly
is critical to the success of the sales efforts.
March '06 to Value City Furniture
April '07 Sales/Home Furnishing Consultant
Aug. '00 to Hartville Kitchen
March '06 Waitress for a restaurant, seating was 300.
Sept. '97 to At Home Jobs
Aug. '00 Several different part-time jobs out of my home
while my children were
in grammar school. These included selling houseware
products and the assembly
of phone filters.
Sept. '92 to Fireman's Fund, Westlake, OH
Oct. '94 Responsible for a wide range of administrative
assignments in an office of
35 people.
EDUCATION West Islip High School, West Islip, N.Y. Werbel
Institute, Farmingdale, L.I., N.Y.
Sept. '85 to June '89 Feb. to June '91
Business Skills Major
"Property & Casualty" Insurance Certification Course
Contact this candidate