Manager Sales
Resume:
Rwan Samara
*** ********** ******* ******, ******* L9T 8M8
*****.**@****.**
Summary of Qualifications
•Teamwork skills obtained by building strong relationships with colleagues and classmates
•Excellent interpersonal communication skills obtained through co-ordinating events with student groups and
interacting with coworkers
• Proficient computer skills
o Microsoft Office Suite; Word, PowerPoint, Excel, Access, Outlook, Publisher
• Technological literacy
o Various programs such as Global Case Management System (GCMS), OPS system, Technical Delinquency
systems (TDIS), and Skip Assist (SKA)
• Fluency in Arabic and Spanish
• Able to work under pressure and reach deadlines
• Organizational abilities obtained through effectively managing multiple tasks as well as studying full time and
working full time.
Education
Honours Bachelor of Arts September 2009- November 2013
University of Toronto
Specialization in Political Science
Policy studies and analysis, International relations and Canadian politics.
Knowledge of political theory and various world politics such as African, American and European politics
Relevant Work Experience
Case Processor January 2014- Current
Citizenship and Immigration Canada
Prepare process and distribute files, mail, kits and/or documentation
Use automated systems to input, update and extract data and information, to prepare applications, register documents
and verify data
Knowledge of Citizenship and Immigration Canada Family Sponsorship processes
Knowledge of automated Case Processing systems and software, Including GCMS, MS Word, Excel, Outlook and
Windows
Analyze and created documents through public information
Able to consistently exceed weekly stats
Confidentiality of public information
Custom Framing Associate November 2013 - Current
Michaels
Provide expert advice on product knowledge, framing options, and advice on how to frame art items.
Process customer transactions throughout the store such as at Cash registers as well as custom framing desk
Drive sales in the framing department
Produce framing orders according to company productivity standards
Develop creative framing ideas and customize framing orders according to the customer’s needs.
Help set up and move new planograms upon receipt of new merchandise
TD Researcher September 2013 - January 2014
Credit Risk Management Canada
Placing outbound calls (not sales related) to collect data from respondents and to verify information on file
Coordinate company efforts to maximize performance within each account
Work with a large variety of financial information including various types of financial accounts
Assuring complete satisfaction for customers
Balancing heavy workloads of untraced data and previously un-worked accounts
Knowledge of the Canadian Privacy Acts. (PIPEDA) and the ability to apply it to Ontario legislations
Meeting daily and weekly targets for contacts.
Licensed Ontario Collector
Create daily spread sheets of accounts that are in queue with good leads and accounts that are to be transferred to the
collection teams
Visual Presentation Manager April 2010 - April 2013
The Shoe Company
Provided technical and team leadership skills through manager on duty shifts
Organized and coordinated weekly visual workflow, assessing priorities and deadlines
Communicated knowledge regarding product information requests from clients and colleagues
Regular communication with buyers in regards to inventory control
Organized and prioritizes time to meet deadlines, and ensure product was received efficiently and effectively
Knowledge of cash control practices including balancing and reconciling at the end of the day
Operate cash registers and handle various cash, debit, and credit transactions
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