Rwan Samara

*** ********** ******* ******, ******* L9T 8M8

905-***-****

acfyyk@r.postjobfree.com

Summary of Qualifications

•Teamwork skills obtained by building strong relationships with colleagues and classmates

•Excellent interpersonal communication skills obtained through co-ordinating events with student groups and

interacting with coworkers

• Proficient computer skills

o Microsoft Office Suite; Word, PowerPoint, Excel, Access, Outlook, Publisher

• Technological literacy

o Various programs such as Global Case Management System (GCMS), OPS system, Technical Delinquency

systems (TDIS), and Skip Assist (SKA)

• Fluency in Arabic and Spanish

• Able to work under pressure and reach deadlines

• Organizational abilities obtained through effectively managing multiple tasks as well as studying full time and

working full time.

Education

Honours Bachelor of Arts September 2009- November 2013

University of Toronto

Specialization in Political Science

Policy studies and analysis, International relations and Canadian politics.

Knowledge of political theory and various world politics such as African, American and European politics

Relevant Work Experience

Case Processor January 2014- Current

Citizenship and Immigration Canada

Prepare process and distribute files, mail, kits and/or documentation

Use automated systems to input, update and extract data and information, to prepare applications, register documents

and verify data

Knowledge of Citizenship and Immigration Canada Family Sponsorship processes

Knowledge of automated Case Processing systems and software, Including GCMS, MS Word, Excel, Outlook and

Windows

Analyze and created documents through public information

Able to consistently exceed weekly stats

Confidentiality of public information

Custom Framing Associate November 2013 - Current

Michaels

Provide expert advice on product knowledge, framing options, and advice on how to frame art items.

Process customer transactions throughout the store such as at Cash registers as well as custom framing desk

Drive sales in the framing department

Produce framing orders according to company productivity standards

Develop creative framing ideas and customize framing orders according to the customer’s needs.

Help set up and move new planograms upon receipt of new merchandise

TD Researcher September 2013 - January 2014

Credit Risk Management Canada

Placing outbound calls (not sales related) to collect data from respondents and to verify information on file

Coordinate company efforts to maximize performance within each account

Work with a large variety of financial information including various types of financial accounts

Assuring complete satisfaction for customers

Balancing heavy workloads of untraced data and previously un-worked accounts

Knowledge of the Canadian Privacy Acts. (PIPEDA) and the ability to apply it to Ontario legislations

Meeting daily and weekly targets for contacts.

Licensed Ontario Collector

Create daily spread sheets of accounts that are in queue with good leads and accounts that are to be transferred to the

collection teams

Visual Presentation Manager April 2010 - April 2013

The Shoe Company

Provided technical and team leadership skills through manager on duty shifts

Organized and coordinated weekly visual workflow, assessing priorities and deadlines

Communicated knowledge regarding product information requests from clients and colleagues

Regular communication with buyers in regards to inventory control

Organized and prioritizes time to meet deadlines, and ensure product was received efficiently and effectively

Knowledge of cash control practices including balancing and reconciling at the end of the day

Operate cash registers and handle various cash, debit, and credit transactions

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