Manager Staff

Taniele Andrews

** ******* ****. **** *** * • Mississauga, ON l5a1p3 • 647-***-**** • **************@*****.***

Career Objective

To secure a full time position where I can maximize and utilize my current management skills and also to gain new skills in

a professional working environment.

Summary Of Skills

• Administrative skills such as answering phones, filling out appropriate documents and greeting guests

• Experienced in Microsoft Word, Microsoft Excel and Microsoft Powerpoint

• Ability to think critically and to solve problems under pressure

• Demonstrate professional working relationship with clients and colleagues

• Build rapport with guests and colleagues through non judgmental and anti-oppressive approach

• Communicate well with colleagues on a daily basis in order to ensure positive relationships and atmosphere

• Perform daily tasks with respects to time management

Education And Training

Social Service Worker Program

Sheridan Institute of Technology & Advanced Learning, Brampton, ON January 2013-April 2014

Professional Experience

Frontline Worker Internship/Volunteer

Salvation Army Peel Family Shelter September 2013-April 2014

Mississauga, ON

• Conduct interviews with clients through phone screenings to determine eligibility

• Completed case notes, incident reports and work orders

• Concluded weekly room checks to ensure guests standards

• Assist kitchen staff in serving duties such as dinner and snack service

• Distribute personal and necessary items needed for guests followed by completing appropriate documents

• Observed permanent staff members conduct orientations

• Mock intake interviews with staff members in order to become comfortable with intake process

• Became familiar with the policies, procedures and agencies mission and goals

• Organized research for majority of the affected population in order to understand the social difficulties of the

guests

• Took initiative by asking questions and requesting to learn different aspects of the positions

Professional Practice

• Lead mock interviews with peers

• Created professional documents such as invoices, case notes and incident reports

• Created agendas for daily meetings

• Prepared meeting minutes during all meetings with groups

• Analyzed case studies and prepared action plans and interventions for clients

• 42 hours of simulated work experience

Experience

Le Chateau Square One, Woodbine Centre

August 2010-Present

Assistant Manager, Manager

• Interview potential candidates for future employment

• Coach and train new and existing staff on a daily basis

• Complete weekly loss prevention audits to control shrink loss

• Ability to problem solve in a fast paced environment

• Continually build positive rapport with customers and colleagues

• Responsible for maintaining operational standards as per company policies

• Motivate staff through various exercises, such as role play

• Plan store meetings to ensure staff members are up to date with new and existing company policies

• Consistently communicate with staff members and managers as well as regional supervisors

• Maintain positive working relationship with colleagues

• Complete daily administrative tasks

• Delegate daily tasks throughout team members to ensure completion of tasks with time management

• Develope action plans for store improvement

Groupe Dynamite/Garage Clothing W oodbine Centre, Dixie Mall, Sherway Gardens

March 2008-July 2010

Assistant Manager and Acting Manager

• Communicated with staff members and delivered new and important information regarding company policies

• Managed weekly budgeted wages by monitoring sales and shifts

• Identified areas of strengths and improvements with staff members through coaching daily

• Took initiative with managerial and operational tasks

• Conducted interviews with potential employees for seasonal and permanent opportunities

• Encouraged staff members to maintain professionalism at all times

• Demonstrated professionalism at all times

• Assigned and completed daily tasks collectively with colleagues

• Produced action plans for improvement of store standards as well as staff performance

• Ability to possess a variety of thinking skills to solve problems daily

• Contributed to daily tasks with team members as well as sale quotas

Certifications

Standard First Aid CPR/AED Level C June 2014-Present

Canadian Red Cross

Non-Violent Crisis Intervention May 2014-Present

CPI - Non-violent Crisis Intervention

Safe Talk - Suicide alertness and awareness March 2014-Present

Living Works

References upon request

Contact this candidate