Office Manager

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Inas Mohamed Shafie

** ***** *****, ***, ****, Zahraa Maadi, Cairo, Egypt

Mobile +2(0)100-******* . E-mail: **********@*****.***

Career Objective

Reaching a challenging, competitive position in the field of Administrative

Support & Office Management where my experience will be utilized and my

potential further developed

Summary Profile

An office manager with more than 10 years of experience in Administrative

Support & Office Management. Have keen business acumen, solid background

and familiar of all aspects of daily business operations.

Work Experience

AMERICANA

August 2005 - Till Present

Managing Director Office Manager

Role Responsibilities

. Design filing systems and arrange the procedures for maintaining

records on both the computer and hard copies

. Receive and distribute incoming emails, faxes and related materials

and follow up with chain managers to assure proper feedback

. Manage the MD business trips including agenda, presentation, flight &

hotel reservation, ticketing, and transportation, and prepare all

documents & presentations needed.

. Handle hotel booking; pick up assistance, meeting's agenda for foreign

visitors.

. Follow up with the secretary for each department to arrange and

prepare management presentations, board meetings, business trips.

. Assist in projects approval process including documents, notes, data

sheets, schedule of reports and payments and allocation of fund

letters.

. Follow up with construction department to assure timely opening of new

stores for all commercial brands (KFC, P.Hut, Hardee's, COSTA, T.G.I,

Grand Caf )

. Follow up the evaluation reports sent from the research company for

all chains with the managers of all brands to be sure that every brand

achieved the required score to take their bonus.

. Study the market map to choose the appropriate area for each brand to

open due to the nature of this area and its population.

. Investigate the escalated customers' complaints to the MD office and

assure timely feedback and proper action has been done to the customer

. Align with brand managers to solve escalated employees' issues to the

MD office.

. Assure office is neat, and stocked with necessary tools for

functionality

Achievements

. Cooperate with all brands managers and different departments to solve any

problems facing teams in stores to create a good atmosphere for work.

. Follow up the complaints and contact customers for apology and try to

make them more satisfied help in keeping them.

ECOM (Egyptian Company for Operation & Management)

October 2003 - July 2005

Chairman Assistant

Role Responsibilities

. Follow up on ongoing projects (Electric Stations - Shark el-owinat for

example)

. Assist to solve clients' problems with relevant departments to avoid

delay and resulted extra cost

. Assist in the hiring process of new projects staff

Achievements

. From my links and cooperation with the company that was responsible

for building the Electric Station, I succeeded in saving extra

penalties supposed to pay.

Alkan Consult

July 2001 - October 2003

Managing Partner Assistant

Role Responsibilities

. Revising and handling the entire correspondence of the Managing

Partner's office including letters, faxes, e-mails...etc

. Coordinate the flow of information internally with all departments to

assure the delivery of all correspondences to the concerned

department's secretary and follow up to with them to meet all

mentioned deadlines

. Assist in the preparation of projects approval documents and all

related notes, data sheets, schedule of reports and payments,

allocation of fund letters.

. Handle all subsequent project documentation i.e. commitments memos,

past commitment letters, reminder letters for annual reports...etc.

. Review all departments' reports on a monthly basis before sending to our

clients (Nothrop Grumman, SUMA), and follow up on the commission release

. follow up the fax employees (their responsibility is to maintain the

filing system) to be sure that all correspondences are distributed to all

departments and filed correctly.

October Pharma for Pharmaceutical Industries

August 1997 - October 2000

Analyst & Programmer

Role Responsibilities

. Design all queries required for all departments related to the

database.

. Design all queries reports for all departments related to the

database.

. Participated in Year 2000 updates.

Achievements

. By participating in Year 2000 updates for all programs used in the

company, it saved money otherwise we had to agree with a programming

company to make all updates required for all programs we used in all

departments ( finance, H.R, production, QA etc).

General Authority for Educational Buildings

June 1994 - July 1997

Programmer

Role Responsibilities

. Analyze, Design and programming the Database for the schools.

. Design all queries required for all departments related to school's

database.

. Design & programming for HR Department.

. Design & programming for Salaries.

Education

. Office Management Diploma 2004

American University in Cairo, Egypt

. B.Sc. of Information System 1993

Sadat Academy for Management Sciences

. Graduation Project

Data Base of Prisoners Section, Prisons Agency - Grade Excellent

Languages

. Arabic: Native Language

. English: Fluent spoken and written

Computer Skills

. Windows working environment

. Microsoft Office

Personal Information

. Marital status: Married with one children

. Nationality: Egyptian

. Date of Birth: 27/10/1971

. Place of Birth: Cairo

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