Customer Service Representative

Imecca Carmichael

Office Assistant/Clerical

*** ****** ******, ***. #** - Brooklyn, NY 11212

*******@*****.*** - 347-***-****

To secure a position as a Administrator / Customer Service Representative which will enable me to use my

education and previous work experience in this field.

WORK EXPERIENCE

Administrative Assistant/Charts Department

Patient Focus Medical Independent Examinations - Richmond Hill, NY - March 2012 to April 2013

Responsibilities

Answering telephones, emailing, faxing, copying

Medical Records; Upload medical records documents, send out medical records

Prepared medical charts for Dr.'s to see claimants, send out medical records by locations

Customer Service, multi tasking, verbal communication, problem solving, analyzing information, decision

making, Administrative writing skills and clerical duties

Catering Attendant/Waitress

Compass Group, Inc - New York, NY - January 2009 to August 2011

• Oversaw daily food operation for large global law firm

• Familiarized with weekly and monthly inventory systems

• Set-up conference rooms when meetings have subsided

• Assisted with weekly, monthly and quarterly billing and inventory reports

• Ordered supplies and food items when on hand stock was low

CUNY College Assistant

CUNY LaGuardia Community College - Long Island, NY - July 2006 to October 2008

• Typed and prints materials such letters, memoranda, forms, purchase orders and voucher

• Used commercial office software packages in typing, data entry, filing, updating files, and preparing various

reports

• Maintained departmental records, keeps separate confidential records when instructed

• Provided information to faculty, students, employees and the general public

• Assisted in training new employees in various office duties/use of office machines

• Communicated with other academic or administrative departments; or outside agencies to expedite the

process of office work

Cashier/Customer Services Representative

Home Depot - Flushing, NY - July 2002 to October 2004

• Handled the cash register; responsible for handling large amounts of cash, credit cards and checks

• Greeted the customers pleasantly

• Maintained cleanliness in the work station

• Customer service in assisting in the needs of the customer

• Performed opening and closing procedures

EDUCATION

Associates in Human Services

Borough of Manhattan Community College - New York, NY

January 1998 to January 2002

CUNY Borough of Manhattan Community College

CERTIFICATIONS

Direct Care Counselor

February 2006

Certificate in Approved Medication Administration Personnel

Certificate in Strategies Crisis, Intervention and Prevention

America Red Cross/First Aide

Strong multi tasking skills

Basic knowledge in Microsoft Programs; Word, Excel and PowerPoint

ADDITIONAL INFORMATION

KEY SKILLS

• Certified in AMAP ( approved Medication Administration Personnel)

• Certified in SCIP (Strategies Crisis, Intervention and Prevention)

• American Red Cross CPR/First Aide

• Strong multi tasking skills

• Knowledge in Microsoft Programs; Word, Excel and PowerPoint

Contact this candidate