Engineer Customer

CV

PRABHAT KUMAR KIRAN

E Mail.: **********@*****.***

Cell: +91-890*******

To attain a responsible position providing me an opportunity to make a strong contribution to

achieve organizational goals through continued development of professional skills.

SUMMARY

A total experience 7+ years in installation, configuration, troubleshooting and

administration of Cisco Routers/Switches & Network infrastructure. Currently working

with Dimension Data India Ltd.

ABRIDGEMENT

Installing, Maintaining, Troubleshooting WAN based on Lease Line, MPLS, Channelized E1, ISDN

(BRI/PRI) Technology using CISCO Routers. (1700,1841,2600,2900,3900,3845,7200), Switches

(1900,2900,3550,6500), Lease Line Modems, NT 1 devices, IP Phone, VSAT

Comprehensive Knowledge of CCNP (Routing & Switching).

Microsoft Certified Systems Engineer & Microsoft Certified Professional.

Possess knowledge of Windows 9x, Windows XP (Workstation), Windows 2x (Professional, Server), DOS,

Exposure of AD, DHCP, WINS, DNS, and IIS.

A team player with a notable analytical proficiency and an ability to grasp new technical concepts quickly and

utilize the same in a productive manner.

Handling WAN installed with Switches and Routers Installation and troubleshooting of Routers,

Switches, Leased Line, ISDN, VSAT and escalation of problems with associated vendors..

TECHNICAL SKILL SET

Telecom equipments (VMUX, Primary Mux, Pcm, Datacard, Control card, Optimux,

MLLN/Conventional leased line equipments.) installation and troubleshooting.

Configuring and troubleshooting of Networking Equipments: Routers 1700,1841 2500, 2600,2900,3500, 3845,

7200; Switches 1900,2950,2960, 3500,6500

Protocols: OSPF, EIGRP, BGP, RIP, RIPv2, IGRP, DEFAULT and STATIC routes,

Configuring and Troubleshooting of Data Vlans, Inter vlan routing, VTP, STP, PVST+, ARP, RARP,

Configuring and Troubleshooting VSAT IDU, IPT, Leased line, Isdn. Channelized E1/T1.

PROFESSIONAL EXPERIENCE

DIMENSION DATA INDIA LTD as a Customer Support Engineer

March 2007 to march 2012 ( L1/2 support)

CV

Clients: SBI, Syndicate bank, IDBI, AXIS, BSNL,

BSWAN

JOB PROFILE:

Telecom equipments (Primary/Secondary Mux, Pcm, Data card, Control card, Optimux) installation

and troubleshooting.

Installing, Maintaining, Troubleshooting WAN based on Lease Line, Channelized E1, MPLS, ISDN

(BRI/PRI) Technology using CISCO Routers (1700,1841,2600,3845,7200), Switches (L3/L2), Leased

Line Modems, NT 1 devices, IP Phone, VSAT

Handling WAN with Switches and Routers Installation and troubleshooting of Routers, Switches,

Lease Line, MPLS, Vsat and escalation of problems with associated vendors.

Regular customer meets analysis and discussion of customer feedbacks among technical team members,

motivation towards excellence in support.

Analysis & monitor the network performance as client requirements.

Maintain SBI CAP at 24x7 basis

DIMENSION DATA INDIA LTD As a Resident Engineer

(L2 support)

March 2012 to Till date

Client: Tractors India Ltd, Kolkata

JOB PROFILE:

Configuring and troubleshooting of Networking Equipments: Routers 1700, 1841 2500, 2600, 2900, 3845,3900,

Switches 1900,2950,2960, 3500,& 6500 as a CORE Switches.

Configuring and Troubleshooting of department wise Data Vlans and maintain their access policies.

Maintaining Data centre network using 6500 series switches as Core switches in VSS mode and 2960 series

switches in access mode.

Maintain and configure Branches network connectivity across the India for smooth branch SAP/Internet/Mail

operation.

Maintain and configure Leased line, MPLS Backhaul, Internet and MPLS VPN Branches.

Troubleshooting of network connectivity and escalated to associate vendors.

Maintaining network security using Fortinet Firewall.

Configuring and Troubleshooting of VPN connectivity, give user access permission, Web filtering, Application

Filtering, Server hosting

Installing, Maintaining, Troubleshooting WAN based on Leased Line( 55 Sites), MPLS,

Technology using CISCO Routers (1841,2921,3951), Switches (L3/L2), Leased Line Modems, NT

1 devices

Analysis & monitor the network performance as client requirements.

Support and suggest client IT infrastructure.

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Planning and implementing of structured LAN using UTP and Fiber Cable.

PERSONAL DETAILS

:

Address:

Present: TIL Limited, IT Dept.

Garden Reach, 1 Taratolla Road

Kolkata 700024

Permanent:

Vill.+PO Azizpur

Dist Muzaffarpur, Bihar

Pin 84412

Date of Birth 31 December 1982

Father’s Name Kashinath Prasad Singh

Languages Known English, Hindi

Marital Status Married

Passport status having a valid passport (K4589603)

I affirm that the information in this document is accurate and true to the best of my knowledge.

(Prabhat Kumar Kiran)

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