Customer Service Medical Assistant

P.O. BOX ****Visalia,CA ******Cell: 559-***-***** *********@*****.***

Velma S. Pasillas

Objective: To apply my professional and educational skills to a growing company or

organization with many years of clinical and supervisory experience from private

practice, Rural Health and Hospital experience. My goals are to continue meeting the

needs of the underserved community with respect to cultural diversity and most of all, in

meeting their healthcare needs with excellent customer service in building their

healthcare trust, communicating at their comfort level in meeting their healthcare needs

and building a positive patient relationship.

Professional Accomplishments:

Experienced in front/back office duties: Patient representative, greeting and

scheduling patient’s, appointments, data entry skills, assisting patient’s with

various financial programs available, balancing and depositing of cash

payments on a daily basis.

Experienced in Health Education: General education in areas of family

planning, Diabetes instruction/teaching, Asthma, CPSP, provided prenatal

education classes.

Medical assistant duties: Assisting various specialty provider’s with

procedure’s and exams, vital signs, knowledgeable with CLIA waived test,

maintaining logs for corporate compliance and health funding programs,

medical records experience (obtaining, retrieving and transmission of medical

information authorizations).

Lead medical assistant in Medication Dispensary : Maintaining inventory,

ordering and tracking samples, expired medications, and prescription refill

requests.

Immunization Coordinator: Responsible for five of the twelve satellite clinics in

areas of applications for qualified funding,, Inventory of vaccines, proper vaccine

temperature control monitoring (logs), assisted in audits for Blue Cross, Health-Net,

QAR, V.F.C. program and other state and locally funded programs.

Supervisor/Manager for Rural Health Clinics: Responsible for many Administrative

duties, Provider and Staff schedules, Monthly Statistical Reporting and meetings,

State funding preparation for various Federally Qualified funding audits.

Certificates:

Certified Phlebotomy Technician (CPT-I) through the State of California and Dept of

Health Services. Issued 2005.

Certified Nursing Assistant certified through California Department of Health

Services-Issued 2008

CPR /BLS American Heart Association-01/2013-01/2015 .

Team member of the month April 2002 through Family Health Care Network

Ambassador for the Tulare-Kings Hispanic Chamber of Commerce (TKHCC)-2010

Employment History:

EXL Laboratories

May 28, 2013 to July 2014

Customer Service Rep/Admin Asst.

San Joaquin Valley College-Visalia, CA

June 14, 2010-February 2011

C.A.M.A. (Clinical Administrative Medical Assistant) Instructor.

Assist and support students in Clinical skills and training.

Adventist Health Community Care- Dinuba, CA

March 16, 2006 –May 18,2010

Monthly statistical and productivity reports, provider and staff schedules, Administrative

duties related to Site Manager role, day to day operations of clinical setting.

Tule River Indian Health-Visalia, CA

August 22, 2005- February 10, 2006

(Clinic operation closed *)

Medical Assistant and Front office duties

Family Health Care Network-Visalia, CA

October 24, 1999- August 18, 2005

I had various roles in the 6 years employed with F.H.C.N.

Medical Assistant

Health Promotion/Education Instructor

Supervisor (Clinical Assistants)

United Health Centers-Parlier-Parlier, CA

April 1998-October 1999 .

Medical Assistant back office duties

Dinuba Rural Health Clinic-Dinuba, CA

(May 1996-January 1998)

(Sold, under new ownership*)

Worked as a front/back office Medical assistant and with various specialty providers

(Chiropractic, Pediatrics, Respiratory, Physical Therapy and Cardiology services,

Podiatry, Surgeons, etc I had opportunity of assisting various Providers with

procedures and care to the patients served.

Education:

Galen College of Nursing-San Antonio, Texas 2011-2013

College of the Sequoias-Visalia, CA 05-2005 to 03-2009

Orosi High School- Graduated 1984

Summary:

My goal is to insure that patients are well cared for and receive the best customer

privileges and compassionate care they deserve. My concept has always been, “That our

patients come first” They are who motivate me to do my job each day. This is why I’ve

decided to continue in this profession at an early age in life and enjoy every day having

the patient interaction and building a positive rapport with them and assuring that I will

provide trust, respect, and dignity for a positive outcome related to their healthcare needs.

References available upon request

Contact this candidate