Sales Customer Service
Resume:
CURRICULUM VITAE
VIKRAM SINGH
Career Objective:
To gain professional expertise through industrial experience, with an overall
personality development in order to face challenges ahead.
Contact Info
Address :2/46, Sector – 5, Rajender Nagar, Sahibabad, Ghaziabad, U.P,
Telephone No. : 097********
Personal Particulars
Age : 32 Yrs Date of Birth : 18th June 1981
Gender : Male Marital Status : married
E mail id : ***************@**********.***
Work Experience
Organization : Reliance Trends
Position : Store Manager (Total Area is 14750 sq. feat )
Duration : Since April 2010
Job Profile
To achieve the revenue and maintain the profitability of store.
To monitor and control expenses through efficient store operations.
To control shrinkage.
Implement plans to maximize sales and meet or exceed budget.
To understand customer needs and fulfill need gaps by suggesting the most
optimal solution w.r.t. Product, services and customer care in a timely
manner operational.
To forecast and plan merchandise and volume levels for achieving the store level
targets.
To ensure achievement of set targets in terms of service standards for customer
transactions and operations.
To implement marketing plans for the store and drive sales promotion
initiatives, events for the store.
To ensure the company policy and procedures are communicated in a timely
manner and adhered to accordingly.
To communicate actual store sales to performance budget to all relevant store
employees and ensure achievement of targets.
To oversee the inventory process in the store and ensure damaged and defective
goods are processed in a timely, accurate manner.
To maintain a competition radar and communicate timely feedback w.r.t
product, price and promotions.
Responsible for timely recruitment in line with store targets to ensure proper
customer service.
Ensure compliance with all policy and procedures and support store loss
prevention efforts through meetings and audits.
Ensures that the stores maintains outstanding customer care standards by
providing a friendly environment that treats each customer as a guest with
respect and courtesy while providing them with quick and friendly service.
Maintain the Brand Standards. Innovative and creative display, Clear expression
of special campaigns, discounts, themes
Maintain category wise performance data, place consistent requirements, study
of fast and slow movers.
Ensure world class display standards in the store, Tidy and crisp presentation of
the products.
Manage and motivate the store team to increase sales and ensure efficiency.
To prepare training programs for sales team to provide excellent service through
greater product knowledge.
Lead by example on store standards & Train the staff as per store standards,
leave planning and shifts, motivating the staff, monitor individual
performances and add productivity, general discipline and punctuality at the
store.
To make sure all the SOP; rules and regulations has to be adhered all times.
Organization : DEBENHAMS
Position : Asst. Store Manager(area is 35000 sq.ft & 105 staff)
Duration : From July 2008 March 2010
Job Profile
Ensure execution of sales targets as per plan
Cost Management .
Plan and direct store operations, including inventory control and customer
service
Maintain efficient operations and effective product merchandising
Training and supervision of store staff
Local marketing activities
Encourage Initiatives
Prepare various report.
To control shrinkage
Manage and motivate the store team to increase sales and ensure efficiency.
To prepare training programs for sales team to provide excellent service through
greater product knowledge
To make sure all the SOP; rules and regulations has to be adhered all times.
Ensure world class display standards in the store, Tidy and crisp presentation of
the products.
Maintain high standard of house keeping on shop floor.
Organization : Westside – Trent Limited – A Tata Enterprises
Position : Department Manager
Duration : July 2003 to June 2008
Job Profile
Achieving sales target.
Control shrinkage.
Motivate sales team.
Maintain high standard of house keeping on shop floor.
Prepare various kinds of reports.
Regular replenishment of stock.
Handling various type of customers problems & solve them.
Training sales staff.
Display & layout of department.
Controlling expenses.
Educational Background
Highest Education
Level : Master of Business Administration Grade : Ist
University : Indira Gandhi National Open University.
Level :Diploma in Transport Economics & Management
Institute : Institute of Rail Transport, Ministry of Railways, New Delhi.
Level : Bachelor of Business Administration Grade: Ist
Specialization : Sales & Marketing
Major : Marketing
University : Guru Gobind Singh Indraprastha University.
Level : B.Com (Pass)
Institute : Delhi University
Hobbies
Listening Music & Traveling
Date:
Place:
(Vikram Singh)
Contact this candidate