Customer Service Administrative Assistant

Marihan El Sayed Mokhtar El Sayed Ahmed Ismail

Address : * ** ***** **. **** Africa St. Ext. Moustafa El Nahas

St., 9th Area, Nasr City, Cairo, Egypt.

Telephone Home: 247 16 000 - Cell: 010-***-**-**

E-mail : ************@*******.***

Career Objective:

A full-time position in Economics, Finance or Human Resources fields, where

my academics backgrounds, training experience and communication skills can

be applied and further enhanced.

Educational Information:

Secondary School: EL Sheikha Fatma Bent Mobarak Language School - Nasr City

(GPA 97%) (2006)

University : B.Sc. in Economics & Political Science - English Section,

Cairo University. (Very Good) (2010)

Major : Economics.

Minor : Statistics

Graduation Project: Sinai Economic Development (Excellent)

Qualifications:

Language: Perfect command of spoken and written Arabic and English.

Computer: Excellent user of Win-XP, MS Office (Word, Excel, Access, PP,

Front Page), Internet Exploring and others Holder of ICDL Certificate.

Training Experience:

. Egyptian Holding Co. For Natural Gas (EGAS), Economic Affairs

Dept., (July.09)

- Trained under the direct supervision of the Co. Top Management to

perform Multiple Economic & Feasibility, Financial and Commercial

studies of Some Upstream & Downstream Gas Activities related to the

Arab Republic of Egypt inside or outside the country.

. United Gas Derivatives Co. (UGDC), International &Translation

Section, (Aug.08 and Aug.09)

- Translating Documents related to ISO and HSE (Health And

Safety Environment) Regulations

- Supporting Administration Dept. with HR/Personnel

activities Such as filling the Time Sheets.

. National Societe Generale Bank (NSGB), Retail Banking Dept., (Aug.07)

- Trained as Customer Service Officer where I developed my knowledge and

background concerning visa issuing procedures, loan application

requirements and payroll customer treatment.

. Agiba Petroleum Company (AGIBA), Contracts Dept. (July 07)

Other Skills:

1. Hard working, flexible & willing to learn.

2. Teamwork oriented.

3. Good organization and communication skills.

4. Ability to manage multiple tasks in a pressured environment,meet

schedules and time line

Extracurricular Activities:

. MESE Model (Supervised by Dr. M. Mohy El Din and Dr. Jassmine Fouad

Year 2008) were I gained my knowledge regarding stock markets

transactions, types of stocks, Portfolios, Bonds ...etc

MESE also enhanced my capabilities as a team player through out case

studies, Workshops and simulation conferences sponsored by the Model

events.

Through MESE I had the chance to apply my academic background by dealing

with real case situations supported by assigned Stock House Brokers.

. Holder of a Certificate of Achievement from the Canadian Training

Center of Human Development after the completion of a comprehensive

seminar in Business Communication (Supervised by Dr. Ibrahim Elfiky

Oct. 2008)

. Holder of a certificate of Salary Structure from Top Business ( Human

Resources Consultants) supervised by Dr. Magued Nagiub ( March 2014)

. Holder of a certificate of Compensation and Benefits from Top Business

(Human Resources Consultants) June 2014.

. Registration for an Professional HR Diploma that will start on

12/9/2014

Work experience:

International Drug Agency for Pharmaceutical Industries April 2012 - June

2013

Administrative Assistant

. Make necessary arrangements for the recruitment of staff as

required by manager

. Arrange interviews and make necessary arrangements for pre-

employment

. Assist in the administration of policies and procedures

. Receive and review Job Descriptions before saving them in

employees files

Med-Right for medical Services January 2014- till now

HR Assistant

. Recruitment and selection

. Arrange interviews and Handle all employment procedures for new

employees including preparation of employment contracts & enrolment in

Social Insurance.

. Maintain employee files and the HR filing system;

. Assist the day-to-day efficient operation of the HR office.

. Assist in preparing job description for all the company departments

. Assist in the administration of policies and procedures

. Participate in conducting job evaluation inside the company

. Communicate with the employees to analyze problems, present guidance

and recommendations and coordinate employee relations with HR

department.

. Maintain the HRIS (new hiring, vacations, sanctions etc).

. Prepare and ensure accurate monthly closing transactions e.g.

(Attendance, overtimes, incentives...etc.) for both temporary and

permanent employees.

. Manage the process of employee's termination (resignations, end of

contract, termination).

. Keep record of personnel transactions, such as hires, promotions,

transfers, and terminations.

. In Addition to some Administrative tasks

Extra-Curricular Activities:

. Playing Squash.

. Traveling.

Personal Data:

Date of Birth : Sep. 30th, 1988

Nationality : Egyptian

Marital Status : Married

References furnished upon request.

Contact this candidate