Customer Service Representative

Profile

Highly motivated, self-driven, undergraduate student with a desire to be part of a company which employs exceptional people who share the same work values and ethics that i have, and will set forth on. Available to work flexible hours, bilingual, able to work in a fast pace, and close to 8 years of customer service, retail and call center experience combined.

job experience

g.s. auto frame service inc. -- 2006-2008

Acted as receptionist by answering the telephone and directing calls to appropriate person and greeting visitors. Sorted and distributed mail and prepared outgoing mail, made copies of correspondence, car estimates, and client identification for filing purposes. Maintained and created office files. Prepared payrolls for full-time personnel. Made calls to auto part distributors to order necessary car parts to fit clients specification and/or needs. Maintained owners appointment calendar. Kept business licenses up to date. Checked voice mails and email regularly to inform owner of any changes to appointments, and pending orders on inventory.

Royal Caribbean ltd. certified vacation planner 2008-2010

Responsible for receiving and responding to service requests and inquires from direct guests via inbound and/or outbound phone calls, as assigned. Provided first call service request resolutions, and add any requested revenue components to bookings. Made calls out to guests in order to advise of changes to reservations (i.e. redeployments, charters, etc.) and makes changes to the reservation as required. May contact other departments in order to complete the guest’s service requests, and provide appropriate responses to guests. Met and exceeded monthly sales quota deadlines. During my time at this company i was able to consistently meet and exceed team sales goals and as a result was awarded with three cruises on separate occasions including an inaugural trip on the largest ship in the world The Oasis of the Seas and i worked with the companies Save the Waves initiative to follow the philosophy of reduce, reuse, and recycle in efforts to keep our oceans clean.

Comcast cable customer account executive 2010- 2013

Troubleshoot and resolve technical issues over the phone in a single customer interaction to maximize the customer experience for phone, internet, cable, and home alarm services. Articulate relevant information and directions in an organized and concise manner. Demonstrated ability to establish and maintain effective relationships with customers. Effectively gained the customer’s cooperation to work through the troubleshooting process. Thoroughly explained content of bill to customers. Given privilege to courtesy cable services for providing optimal customer care assistance.

Walgreens Customer Service representative 2013- 2014

Interact with customers to assist in their over the counter needs, process payments for customer purchases, work with photo labs to assure customers photo orders are to their liking, process refunds and credits as needed, review and educate customers in Walgreens rewards card policies, assist new hires during their nesting period with any questions they have as they learn the intricacies of proper customer care while following strict HIPAA guidelines and ensuring customer information is securely handled. Meet and exceed quality assurance goals, and work alongside supervisors as lead senior customer service representative in any additional assistance they may need.

SKILLS

Proficient in Microsoft Excel, Microsoft Access, Microsoft Word, Microsoft Powerpoint, Microsoft Outlook and Lotus Notes.

also competent in iWork for Mac OSi. Bilingual in spanish and english.

Computer language skills in HTML, CSS, and JavaScript.

Education

Barbara Goleman Senior High SCHOOL High school diploma, 2007

Miami Dade College - Associates in science, 2014

-Bachelors degree - in progress

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