Customer Service Manager
Resume:
ROBERT F. DAY
Fort Washington, MD 20744
Home # 301-***-****
Cell # 202-***-****
Email: ******.******.***@*****.***
OBJECTIVE
To work for a technology oriented organization in which I can utilize my skills to
enhance its viability while developing my professional credentials and upward mobility.
Also I would bring exceptional communication, secretarial, and problem solving skills
and bring a positive change in the existing office procedures.
KEY QUALIFICATIONS
• Administrative Professional with over 5 years experience
• Highly skilled in greeting customers and answering phone calls
• Proven ability to handle multiple, competing priorities in an effective manner
• Proficient in Microsoft Office and I have exceptional communication skills and
knowledge of software and office equipment
• Proven track record that exhibits a strong work ethic, as well as, reliability and
punctuality
• Thorough knowledge of written English; grammar, spelling, vocabulary and
punctuation
SPECIAL SKILLS
● Customer service ● Record maintenance ● Supplies management
● Letter drafting ● Event coordination ● Staff training
● Mail handling ● Travel logistics ● Confidentiality
● Multicultural interaction ● Office procedures
TECHNICAL EXPERTISE
• Office Equipment: Fax machines, photocopiers, videoconferencing, scanners, and
general office equipment
• Computer: Spreadsheet, word processing, database management, typing speed 45 WPM
• MS Office: Word, Excel and PowerPoint
PROFESSIONAL EXPERIENCE
February 2012 to Present
Administration Assistant / Manager
AutoZone
Set up on-site and off-site meetings, set up of conference facilities, hotel
•
accommodations for out-of-state attendees, arranged catering and prepared meeting
materials.
Administrative duties included answering multi-line phone system, typing, faxing,
•
filing, data entry, scanning, e-mailing documents, photocopying and copying, mass
mailing.
Managed business files for District Manager.
•
• Conduct and review all opening and closing procedures; reporting discrepancies to store manager, district
manager and loss prevention.
• Assist the store manager in supervising and scheduling store employees.
• Maintain sales productivity, store appearance, merchandise standards; setting the example and directing
other employees accordingly.
• Assume responsibility for the store operations in the store manager’s absence.
• Operate cash registers and follow established cash handling duties.
• Assist customers in finding parts and products using the electronic or paper catalogs.
July 2004 – May 20ll
Administration Assistant / Receptionist
Diversified Reporting Service, INC
Scheduled and coordinated weekly, bi-weekly/monthly/quarterly financial and
•
operations meetings, and All-hands meetings.
Processed and managed business files to ensure compliance.
•
Assisted with development and production of financial reports and presentations for
•
the Operating Unit VP and Business Group President.
Scheduled and coordinated weekly Review Meetings for potential business
•
opportunities
Processed multiple expense reports.
•
Coordinated on-site and off-site meetings, set up of conference facilities, hotel
•
accommodations for out-of-state attendees, arranged catering and prepared meeting
materials.
Managed and tracked department facilities (office/computer supplies, blackberry/cell-
•
phone/email accounts).
Administrative duties included answering multi-line phone system, typing, faxing,
•
filing, data entry, scanning, e-mailing documents, photocopying and copying, mass
mailing.
Responsible for the timely delivery and pick up of confidential transcripts to the
•
following locations: Office of Inspector General (OIG), Bankruptcy Court, U.S.
Securities & Exchange Commission (SEC), Department of Defense (DOD),
Department of State (DOS), Department of Justice(DOJ), Department of
Navy(DON), Capitol Hill, Washington Superior – Grand Jury, United States District
Court of DC.
September 2003 - April 2004
Secretary
Charles E. Day & Associates
Assisted with development and production of financial reports and presentations
•
Gathered marketing data and generated reports for market review meetings and
•
teleconferences.
Edited proposals, correspondence and documents.
•
Managed and coordinated multiple calendars, and travel.
•
Processed multiple expense reports.
•
Scheduled and coordinated weekly, bi-weekly, monthly, quarterly, and All-hands
•
meetings, for 100+ attendees.
Coordinated on-site and off-site meetings, set up of conference facilities, hotel
•
accommodations for out-of-state attendees, arranged catering and prepared meeting
materials.
March 2003 - August 2003
Tel/Claims Representative
Risk Management Solution of America/Ward North America
Reviewed and processed workmen’s compensation; entered personal data information
•
into Automatic Claims Management System (ACMS).
Administrative duties included filing, faxing, scanning, copying, answering multi-line
•
phone system, and e-mailed documents to our safety officers for employee contract
information.
October 2001 - July 2002
Administrative Assistant / Secretary Level II
Department of State/Office of Overseas School
• Created Excel files; wrote correspondences; prepared business proposals; wrote
grants; created memos; scheduled appointments, meetings, and conferences; updated
department information lists; and coordinated deliveries and pickups with UPS, and
Federal Express.
Greeted employees and associates; transferred calls to proper employees; resolved
•
issues; logged and distributed incoming mail; ordered and managed inventory for
office supplies; and interacted with people from many different countries.
Administrative duties included answering multi-line phone system, typing, faxing,
•
filing, data entry, scanning, e-mailing documents, photocopying and copying, mass
mailing, and updating new information about Overseas school in library.
EDUCATION
January 2013 to present
Univ. Maryland Univ. College: Adelphi, MD
Major: Computer Networking
August 2004 – May 2008
Prince George’s Community College: Largo, MD
Major: Business Management
August 1994 – 1999
Canterbury Prep. School
General Education
Diploma
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