Customer Service Office

Kathrine Revel Crowley

*** **** ***** 334-***-****

Auburn, AL 36830 *******@******.***

Education

Bachelors of Science in Interdisciplinary Studies

Auburn University, Auburn, AL

May 2013

Concentrations: Psychology and Human & Family Development

Employment

Server, Acre, Auburn, AL August 2013- Current

• Assisted in organizing and opening a new restaurant.

• Collaborated with staff, owner, and managers in making restaurant flow efficient and timely.

• Utilized customer service skills to make guests feel welcome and accommodated.

Practicum, Glanton House of Marriage and Family Therapy, Auburn, AL January 2013- May 2013

• Organized and Synthesized data of approximately 200 case files using Microsoft Office Suite and SPSS.

• Collaborated with 8 team members on website redesign.

• Constructed educational and informative material to be used on website.

• Maintained strict confidentiality of clients.

Server, Chappy’s Deli, Auburn, AL May 2012-June 2013

• Anticipated and met approximately 100 guests’ needs daily in order to cultivate a hospitable environment.

• Trained incoming employees in the rules, procedures, and guest satisfaction strategies.

Guest Service Agent, Auburn Hotel and Dixon Conference Center, Auburn, AL July 2010-December 2010

• Facilitated a luxurious ambiance for guests through operating PBX, handling reservations, and personalizing visits.

• Administered guest payments and billings efficiently to maximize guests’ experience.

• Successfully organized and managed room blocks for large group reservations through Springer-Miller System.

• Daily implementations of solution-based strategies to ensure guests’ enjoyment, improve retention rates, and support

financial profitability.

Hostess, Disney College Internship Program, Orlando, FL January 2010- May

2010

• Simultaneously executed multiple tasks in a timely manner including the assurance of a clean atmosphere, managing

restaurant workflow, and personalizing guests’ experiences.

• Coordinated with separate departments to provide assistance in the completion of additional duties when needed.

• Met and exceeded guests’ expectations by encompassing a guest-centered attitude and attending to detail.

Hostess/Server, Auburn Hotel and Dixon Conference Center, Auburn, AL April 2008- January 2010

• Managed restaurant and cocktail lounge availability to ensure maximum capacity and guests’ level of comfort.

• Provided staff support in conjunction with, attending to and delivering in-room dining requests.

• Intuited and fulfilled guests’ needs within a fast-paced, upscale environment.

Skills

•Microsoft Office Suite and SPSS •Interpersonal Skills •Customer Service

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