Customer Service Sales

**** ******** ***** ********, ** ***** • 4-13-364-****

J essica G. Holder

*******.******@*****.***

OBJECTIVE

To secure a Management/Administrative position utilizing my exceptional people skills and organizational experience

Currently employed by the Renaissance Marriott Hotel as a Group Housing Coordinator in Charlotte NC

EDUCATION

Western Carolina University Cullowhee, NC

B.S. Sport Management May 2008

Concentration in Professional Sport Management

• GPA 3.20/4.00 • Financed 75% of cost of education and living

Current Position

Renaissance Marriott Charlotte SouthPark Hotel 5501 Carnegie Blvd., Charlotte, NC

Group Housing Coordinator and Rooms Controller Aug. 2010 - Present

Block all Elite and Transient reservations • Assist with group blocking and upgrade VIP’S and group contacts • Balance out house ac-

counts • Put rooms on blocker on low occupancy nights • In charge of inventory on all packages including romance packages • Virtual

Concierge Requests • Process all advance deposits, and third party reservations • Put in new group contracts • Put in rooming lists for

groups and communicate with clients on a daily basis • Group Commissions

RELATED EXPERIENCE

Front Desk Clerk September 2008-Aug. 2010

Marriott Rennaisance Hotel Orlando, FL

Organize, confirm and process all guests checkins and checkouts, room reservations and cancellations • Handle guests’ requests

and relay messages to guests • Organize and complete daily paperwork • Explain room features to guests • Give directions, make

reservations and act as a concierge • Responsible for carrying a bank and acting as a cashier for gift shop • Cash out bank at

beginning and end of shift • Process adjustment vouchers, paid-outs, and miscellaneous charges • Answer phones.

Richmond Braves Baseball Club - AAA affiliate of the Atlanta Braves Richmond, VA

Ticket Operations Trainee January - Aug 1, 2008

Organize and handle group and individual ticket sales • Generate mini-plans, season ticket and group sales • Handle phone and

walk-up orders • Keep sales records, organize and facilitate special event nights • Assist with in-school presentations and brain-

storming new marketing plans • Game day responsibilities include event management and supervisory role of game day staff •

Utilize strong customer service, communication and organizational skills

WCU Intramural Department Cullowhee, NC

Intramural Supervisor Spring 2005 - Fall 2007

Organize Meetings • Supervise intramural activities and attend to injuries quickly and efficiently • Fill out forms, set-up fields and

pick up equipment after the games’ completion • Utilize strong teamwork and communication skills

Intramural Office Assistant Fall 2004- Fall 2007

• Secretarial duties including computer work

COMMUNITY SERVICE

Jewish Community Center Springfield, MA

“Don’t Just Sit There” Youth Group Fall 2001-Spring 2004

• Adopted families for three Christmas’ • Bought families gifts and food • Participated in “Rays of Hope” Walks for breast cancer

research and awareness • Organized social gatherings, such as concerts and carnivals

COMPUTER SKILLS

• Microsoft Word, PowerPoint, Excel, Ticketmaster, PMS, Marsha, Guestware

ACTIVITIES & HONORS

• Attended the 2007 National Intramural Recreational Sports Association Conference in Minneapolis, MN

• Attended two Georgia Southern Conferences in Savannah, GA, 2006-2007

• Member of the Sport Management Association, 2005-2007

• Jewish Federation Scholarship, 2005-2008

Contact this candidate