Customer Service Medical

Miquel Cullop

Very Thorough, Excellent Communicator, Great Follow up, Team Player, Detail

Oriented, Strong

Lago Vista, TX

************@*****.*** - 405-***-****

• Quick and eager to learn

• Meticulous and attentive to quality and detail

• Able and willing to assist co-workers, supervisors, and clients in a cooperative manner

• Committed to providing total quality work

• Dependable employee with common sense and a variety of skills

• Work well under pressure to meet deadlines

• Work well under pressure by myself and as part of a team

• Strong background in: Emergency Medical/Fire Dispatching, Customer service, Quality/Control, Logistics,

Professional, and Medical environments

• Proficient in: Priority Dispatch Software (ProQA/CAD), NAED Card Sets, Microsoft Office, communication,

organizational, written, and multi-tasking skills

• Positive personality, detail-oriented, motivated, efficient, and caring to present a quality image

• Knowledge with E-911/PSAP/VHF/800 MHz radio systems, medical terminology, insurance referrals and

authorizations, ICD-9 codes, Medicare, and Medicaid

WORK EXPERIENCE

911 Dispatcher

City of Moore - Moore, OK - September 2013 to January 2014

Answered 911 emergency calls for Police, Fire, and Medical

Determined the nature and location of the emergency; determined priorities, dispatched police, fire, medical,

or other emergency units as necessary all in accordance with policy and procedures

Held TCOLE certifications: TCIC/NCIC for full Access Operator, TLETS/NLETS Basic Operator, TDD/TTY

for Tele-communicators, Crisis Communications Tele-communicator Intermediate, and Ethics

Staying calm, clear and in control; exercised good judgment when making decisions in emergency and

routine situations all while keeping track of units and their status in the field

Disseminated all information accurately from callers to the field units via Radio and CAD/MDT (Computer

Aided Dispatch/Mobile Data Terminal)

Monitored several public safety radio frequencies

Worked closely with surrounding agencies

Made warrant inquiries on individuals using local, state, and federal systems; Entered wanted persons,

stolen property, emergency protective orders and more while following policy and procedures by the

department and state

911 Dispatcher

City of Lakeway - Lakeway, TX - December 2012 to September 2013

Answered 911 emergency calls for Police, Fire, and Medical

Determined the nature and location of the emergency; determined priorities, dispatched police, fire, medical,

or other emergency units as necessary all in accordance with policy and procedures

Held TCOLE certifications: TCIC/NCIC for full Access Operator, TLETS/NLETS Basic Operator, TDD/TTY

for Tele-communicators, Crisis Communications Tele-communicator Intermediate, and Ethics

Staying calm, clear and in control; exercised good judgment when making decisions in emergency and

routine situations all while keeping track of units and their status in the field

Disseminated all information accurately from callers to the field units via Radio and CAD/MDT (Computer

Aided Dispatch/Mobile Data Terminal)

Monitored several public safety radio frequencies

Worked closely with surrounding agencies

Made warrant inquiries on individuals using local, state, and federal systems; Entered wanted persons,

stolen property, emergency protective orders and more while following policy and procedures by the

department and state

911 Dispatcher

Leander Police Department - Leander, TX - May 2011 to December 2012

Answered 911 emergency calls for Police, Fire, and Medical

Determined the nature and location of the emergency; determined priorities, dispatched police, fire, medical,

or other emergency units as necessary all in accordance with policy and procedures

Held TCOLE certifications: TCIC/NCIC for full Access Operator, TLETS/NLETS Basic Operator, TDD/TTY

for Tele-communicators, Crisis Communications Tele-communicator Intermediate, and Ethics

Staying calm, clear and in control; exercised good judgment when making decisions in emergency and

routine situations all while keeping track of units and their status in the field

Disseminated all information accurately from callers to the field units via Radio and CAD/MDT (Computer

Aided Dispatch/Mobile Data Terminal)

Monitored several public safety radio frequencies

Worked closely with surrounding agencies

Made warrant inquiries on individuals using local, state, and federal systems; Entered wanted persons,

stolen property, emergency protective orders and more while following policy and procedures by the

department and state

Healthcare Unit Coordinator

INTEGRIS Health - Oklahoma City, OK - October 2009 to March 2011

Responsible for the coordination of patient records, patient information, supplies, equipment, and

communication, answering the telephone, relaying information to the appropriate personnel, assembling and

maintaining patient charts from admission to discharge following prescribed procedures, reviewing patient

charts, transcribing and processing physician orders and patient information into computer system

Communications Operator

South Walton Fire District - Santa Rosa Beach, FL - July 2007 to August 2009

Answered 911emergency and non-emergency fire rescue, medical, public assistance, and administrative calls

using E911, VHF, and 800 MHz radio systems, provided life saving direction and instruction while remaining

calm, efficient, and professional, dispatched units at the proper response level, kept track of the locations of all

fire and ambulance apparatus, provided pre-arrival and post-arrival instructions by using Emergency Medical

and Emergency Fire Dispatch protocol, roll-over calls for the county (overflow back-up)

NICU Nursing Assistant

Mercy Health System of Oklahoma - Oklahoma City, OK - March 2006 to May 2007

Clerical and practical support for the Nurses and Physicians in the Neonatal Intensive Care Unit: answered

phones, ordered supplies, assisted with the care of the patients (vitals, feedings, infection control of

equipment), prepared new patient charts, data entry, census log and patient charges

ER Technician

Deaconess Hospital - Oklahoma City, OK - September 2005 to March 2006

Provided technical medical support to the Nurses and Physicians with: Point-of-Care tests (pregnancy, blood

sugar, urine), vitals, EKG'S, cleaned patients before, during, and after physician procedures, ensured comfort

and cleanliness to all patients, provided assistance during codes (compressions, placement), prepared and

supplied ER exam rooms, transported patients

Healthcare Unit Coordinator Diagnostic Imaging

Gulf Breeze Hospital - Gulf Breeze, FL - December 2003 to October 2004

Patient check-in for all modalities (X-RAY, CT, MRI, Nuclear Medicine and Ultrasound)

Customer service functions in the Diagnostic Imaging Department which included: directed all incoming phone

calls, answered routine questions, distributed information concerning all diagnostic tests and preparation,

created and maintained inpatient/outpatient film files and charts, communicated with the ordering physicians,

ER physicians, Radiologists, and charge Nurses

Unit Coordinator

Sacred Heart Hospital - Pensacola, FL - April 2002 to October 2003

Education Associate helped staff prepare for ACLS, BLS, and all annual education requirements for the

hospital

On-call associate for Admitting and the Diagnostic Center: data entry of demographics, insurance, and

physician's orders

Unit coordinator for a four physicians' medical group: first contact for patient check-in, verification of

demographics and insurance, maintaining files, scheduling appointments, collected on 90 day past due

accounts

OS&D Clerk/Administrative Assistant

Old Dominion Freight/Carter and Son's Freight - Oklahoma City, OK - December 1995 to March 2002

Claims operation of the Oklahoma City terminal, customer service, and LTL dispatching; daily review of all

line haul manifests for any documentation of OS&D (Overages, Shortages, and Damaged) freight; traced

shipments, problem resolution with any issues of shipments, maintained inventory of all OS&D freight for the

Oklahoma City terminal, updated the database of all exceptions (OS&D), provided trend reporting, customer

service, document requests and adjustments

EDUCATION

Associate of Arts

Northwest Florida State College - Niceville, FL

August 2003 to May 2010

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