Customer Service Manager

Walter E. Rodriguez

Fort Worth, TX Phone :817-***-****

**************@*****.***

SUMMARY

Operations Manager and Retail Professional with experience in of customer service, supply chain management,

manufacturing, process improvement, problem solving, managing up to 75 employees of diverse backgrounds

as well as many small and large companies. Multilingual- Spanish and English, verbal skills in Portuguese

5 S Skills Inventory Management Microsoft Office

Lean Management Special Machinery Wfm Software

Certification Bosch, Kikusui, Microsoft SharePoint

Gemini, Killian,

Kaizen Management cGMP and SOP

Majesty, encapsulation

Certification HTML, Scorm

Human Resource

TWI certification coding, Programming

Supply and Logistic

Food Manager

Management

Certification

Fork Lift

PROFESSIONAL EXPERIENCE

November 2013 – Present

TRUSSWAY, Fort Worth, TX

Process Manager

Oversee and manage daily activities for production process improvement efficiency, productivity, work

flow, cost reduction and time management

Mange workload for production schedule to ensures projects meets completion dates

Monitor employee performance and provide results on opportunities to mitigate risk enhance

performance and ensure quality. Ensure efficiency in production and reduce cost to increase margins

Work with Company Business Lines to assist in documenting functions and processes for the vario us

departments.

Develop and implement Standard Operating Procedures according to company guidelines to meet

OSHA, Hazmat and Opec requirements.

Ensure compliance with SOX and other applicable regulations. Collaborate with cross functional teams

to implement policy and procedure such as First Article Inspection (FAI), Acceptable Quality

Level(AQL), 5S, Kaizen and Lean Manufacturing. Identify training needs for new hires

Directly responsible for a monthly deduction receivable of $30 million dollars.

Oversee the creation and maintenance of all departmental process documentation housed within

SharePoint.

Uses relationship with outside vendor to manage emergency project request and changes to company

requirements.

Maintain and monitor the plant emission equipment. Collecting data and prepare the required emission

reports in collaboration with the EH&S Supervisor. Provide frequent status reports for the plant’s

emissions.

Walter E. Rodriguez

Fort Worth, TX Phone:817-***-****

**************@*****.***

WINN-DIXIE, Sunrise, FL

July 2010 – November 2013

Center Store Manager

Prepare and analyze weekly Reports of Dairy, Grocery and General Merchandise Departments

Evaluate P & L Report, analyze margins and make necessary corrections

Provide Customer Service to all customers (complaints and needs)

Manage and train 6 employees on a overnight shift

Unloading merchandise from truck and merchandise in store

Stocking shelves rotating FIFO, make price changes, implemented weekly planogram

Ensured standard operating procedures were followed according to company guidelines to meet OSHA

and Hazmat requirements in case of spills.

Managed and followed the procedure and regulation for handling food products

Audit inventory on high and low counts

Managed and ensured shipment arrivals we according to schedule, made adjustment to order quantities

as necessary

WALGREEN’S DRUGS, Margate, FL February 2008 – June 2010

Store Manager

Supervised 15-25 employees per shift

Trained new employees on policy and procedure

Managed store and handled cash drawers, opened and closed the store daily

Managed sales and inventory, made bank deposits

Financial Management, Customer Service Leadership

Managed POS System

Managed, investigate, create reports for profit/ shrink recovery

Ensure inventory was accurate based on requests through Telxon RF scanner

ADDITIONAL RELEVANT EXPERIENCE

2006 –2007

Operation Manager, Bed, Bath & Beyond, Hollywood, FL

Production Manager, D’Arcy Laboratories Pompano Beach, FL 2004- 2006

Store Manager, Eckerd Drugs, Pompano Beach, FL 2003- 2004

Production Supervisor, Andrx Pharmaceuticals, Davie, FL 2001- 2003

Group Leader, Rexall Sundown, Boca Raton, FL 1997- 2001

Q.A. Manager, Goldine Laboratory, Ft Lauderdale, FL 1990- 1997

EDUCATION

ATI Technical School, Fort Lauderdale, Network Security, Florida

BS, Biology, University of Syracuse, Syracuse NY

LICENSE

Food Manager Certification, Fort Lauderdale, FL

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