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Customer Service Manager

Location:
Lakeland, FL
Posted:
September 15, 2014

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Resume:

Per your instructions, I've copied and pasted my resume in the body of the

email. The first part of the email is my cover letter followed by my

resume. I'm also able to provide excellent professional references if you

would like to see them. I thank you for the opportunity to review my

qualifications and hope to hear from you.

Cover Letter

Attached, please find my resume detailing extensive accounting and

management experience. I have also attached several professional references

that I've received throughout my career that attest to my skills and

abilities as well as a copy of an email from a former subordinate. I am

able to provide additional references if needed. Currently, I work for a

CPA in Lakeland on a contract basis. He doesn't need someone full-time at

present and it is my desire to find full-time, permanent employment. I've

just recently been offered a position with the Florida Department of Revenue

as a Tax Auditor but I feel my real strengths are the knowledge and

experience I've gained in previous positions as an AP Manager, AR Manager,

Full-Charge Accountant, etc. At first glance you may be concerned about the

number of jobs I've held. Let me assure you I am looking for a long-term

opportunity where I can apply my knowledge and experience to contribute to

my employer's success. I would like to briefly explain the number of

changes.

In my early career, I accepted job offers in an effort to gain knowledge in

accounting. I did not have a degree so I challenged myself by taking on new

positions and I was blessed with opportunities to do so. I left Comerica

Bank in Detroit, MI when two loan officers opened a new private bank and

brought me on board as assistant to the controller. I stayed at the Bank of

Bloomfield Hills until I had a baby then took a few years off to stay at

home.

In 1997 I went back to work for French & Rogers, an advertising agency in

Troy, MI. I started off as a full-charge bookkeeper/assistant to controller

and when the controller resigned, I was promoted. I handled all aspects of

the financial statements: AP/AR/GL/Payroll/HR duties.

I left French & Rogers to move to Florida to be closer to my parents. I got

a job right away at Nortrax, Inc. as an Accounts Receivable Administrator.

This was a temporary assignment through Accountemps to reconcile the AR

accounts. They had experienced a difficult conversion from their AS400

system to JDIS (John Deere Info Systems) and I manually recreated all of the

AR accounts so the sales staff could go out and meet with clients. The

assignment lasted quite a while due to all of the issues, but eventually AR

was reconciled and the problems with JDIS rectified. From there I went to

ISN as an AP Manager.

I hope at this point that you can understand the job changes. Most recently

I experienced the unfortunate circumstances of being laid off from United

Rentals and PwC due to accounting processes being offshored/outsourced.

When I left PwC, I decided it was time to complete my degree in accounting.

I obtained my Bachelor of Science in Accounting as of July 2011. I decided

not to look for work until I had the degree because I knew the economy was

tanking and competition would be steep.

It was at this time that my Mother became terminally ill and I became her

caregiver until she passed on And at the risk of confiding too much

personal information, I also ended a very bad marriage during that time. I

am eager to get back to work!

I am a hands-on leader who rolls up her sleeves and works just as hard, if

not harder than her staff. I lead by example and I'm eager to begin my

career anew completely free of any of the distractions of the past. I'm

actively searching for a long-term opportunity where I can best utilize my

knowledge and experience in accounting and management to contribute to my

employer's success. I thank you for taking the time to review my

qualifications and hope to hear from you.

Resume

Patricia Renaud

813-***-****

<mailto:acfynu@r.postjobfree.com> acfynu@r.postjobfree.com

PROFESSIONAL SUMMARY

*Self-motivated and a team player; quick learner and multi-tasker.

*Detail-oriented, well-organized and thorough with all assignments

*Excellent customer service skills especially in escalated scenarios

*Exceed deadlines and often able to assume more responsibility

EMPLOYMENT HISTORY

Independent Contractor, Lakeland, FL

Oct 2013 ~ Present

Accountant for CPA

* Bookkeeping including payroll for various clients

* Assist CPA with research on various tax issues

* Microsoft Office 2010, Quickbooks

PricewaterhouseCoopers, Tampa, FL

Jul 2008 ~ Nov 2009

AP/AR Audit Supervisor (Internal Finance Services)

Reason for Leaving: PwC offshored all accounting operations

* Manage staff of four audit associates responsible for auditing AP,

AR, payroll, and T&E

* Analyzed and recommended operational/procedural improvements

* Responsible for determining most useful operating (AP, AR, Payroll,

T&E) reports to be used in audits

* Develop procedures and write desktop manuals

* Collaborate with Reporting Team to develop most appropriate

reporting mechanism for audit results

* Microsoft Office 2007, SAP

United Rentals, Inc., Tampa, FL

Oct 2007 ~ Jul 2008

AP Customer Service Supervisor

Reason for Leaving: United Rentals outsourced AP process; already in plans

but I wasn't told when hired

* Managed staff of twenty-two Customer Service Associates

* Main contact for internal customers (700+ branches) and vendors for

all AP inquiries, unpaid vendor issues and account corrections

* Updated or created processes and procedures to include AP Phone Log

(Access), metrics worksheet, AP Vendor Payment Correction Form (Access),

Account/Vendor Maintenance Form (Access)

* First level for all escalated AP issues

* Responsible for hiring, training, job assignments, and performance

evaluations (created training manual and continually updated)

* Communicated to upper management all common issues obtained from

database forms to include processing errors (PO and expense) and field

(operation) errors

* Microsoft Office 2003, Lawson, Xign

CTL Distribution. Mulberry, FL

Jan 2006 ~ Oct 2007

Billing Manager

Reason for Leaving: Financial difficulties at company; layoffs and cut

middle management

* Managed staff of seven billing clerks for $60 million hazmat

trucking company

* Responsible for hiring, training, job assignments, and performance

evaluations

* Extensive AR analysis and reconciliation of Mosaic/Cargill accounts

* Monthly detention worksheets for Dow Chemical, Angus, and Olin

accounts

* Main contact for twelve terminals to resolve customer and billing

issues

* Documented all billing department processes and began writing

training manual

* Implemented process improvements to increase department productivity

* McLeod software, Imaging software, Microsoft Office 2003

MP TotalCare Brandon, FL

Jan 2005 ~ Jan 2006

AP Manager

Reason for Leaving: Company merged with CCS Medical; headquarters relocated

and commute too long

* Managed staff of four AP associates for $200 million pharmaceutical

company

* Responsible for hiring, training, job assignments, and performance

evaluations

* Daily bank reconciliations for parent company and four campuses

* Daily AARP revenue report; Daily company revenue report

* Responsible for all inter-company journal entries and transfers

* Reconciled vendor statements and handled all vendor disputes thru

resolution

* Navision, Microsoft Office 2003

Integrated Supply Network. Lakeland, FL

Mar 2003 ~ Jan 2005

Accounts Payable Manager

Reason for Leaving: Financial difficulties at company; cut middle management

* Managed staff of seven AP clerks for a $100 million tool

distributor: Hiring, training, job assignments, and evaluations

* Reconciled vendor statements: Handled all vendor disputes thru

resolution: Prepared weekly cash forecast

* AP invoices required 3-way match: invoice/PO/receivers from 7 DCs

(Distribution Ctrs)

* Coordinated resolution of price variances and receiving issues

(quantity, part, and or returns errors) to ensure invoices paid timely

* Developed numerous worksheets for analysis: AP Dept Metrics, Vendor

Terms, DC Errors

* Masterpack software, Microsoft Office 2000

Nortrax Equipment Co. Tampa, FL

Sep 2000 ~ Mar 2003

Accounts Receivable Administrator - Contract/Temporary Assignment

Promoted to Staff Accountant

* Assisted with the conversion of Nortrax receivables to John Deere

receivables system

* Main contact for all customers, branches, and internal personnel

* Extensive reconciliation of AR accounts due to numerous "glitches"

with uploads to the John Deere receivable system

* The AR account reconciliations preserved many customer relationships

by helping restore confidence in the company while going through the

transition

* Reconciled GL accounts: Analyzed service work orders for job costs:

Posted cash receipts and accounts payable invoices

* AS400/JDIS, Microsoft Office 2000

French & Rogers Inc. Troy, MI

Jan 1997 ~ Feb 2000

Financial Coordinator/Full-Charge Bookkeeper

Promoted to Controller

Reason for Leaving: Relocated to Florida

* Responsible for all aspects of financial statements for associate

company (manual bookkeeping)

* Assist controller with sales analysis: Accounts payable and

production time input

* Promoted to Controller in March 1997: Responsible for all

components of financial statements: AP, AR, Payroll, GL, HR duties

* Formulated weekly aging reports (AP & AR) and maintained receivables

(detailed/lengthy invoices to clients)

* Routed AP invoices for approval according to policy/Processed weekly

AP check run

* Single-handedly converted company to Windows-based accounting system

(received bonus)

* Monitor and coordinate corporate operating insurance and employee

benefit plans; also maintained employee personnel files

* AS400/JDIS, Microsoft Office 2000

Early Career Detroit, MI

Banking - Commercial Loan Services Supervisor

Banking - Assistant to Controller

Banking - Loan Admin Associate

* Managed staff of seven loan servicing associates responsible for

servicing all commercial loans

* Loan servicing to include: disbursements, advances, loan boarding,

posting cash receipts, payoffs

* Calculation of loan amortizations and interest accruals

* Main contact for all loan groups and customers

* Assisted controller of private bank in processing all bank

transactions: DDA deposits & WDs, CD txs, loan disbursements/receipts, MICR

encoded checks drawn on demand deposit accounts

* Balanced daily cash receipts for DDAs

* Prepared loan documentation for new LPO:

commercial/residential/consumer loans

* Prepared/maintained operating procedures for new LPO

* Automated Financial Systems - Comerica Bank

* Peachtree - Bank of Bloomfield Hills

* Microsoft Office 1995 - Detroit Development Bancorp

EDUCATION

Bachelor of Science - Accounting

Everest University July 2011

Associate in Science - Accounting

Everest University Oct 2008

Microsoft Excel

Everest University 12-week course

Please do not hesitate to contact me if you have questions or need

additional information.

Warm Regards,

Patricia Renaud

Patricia Renaud

813-***-**** (cell)

863-***-**** (home)

Auburndale, FL

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