Customer Service Manager
Resume:
Per your instructions, I've copied and pasted my resume in the body of the
email. The first part of the email is my cover letter followed by my
resume. I'm also able to provide excellent professional references if you
would like to see them. I thank you for the opportunity to review my
qualifications and hope to hear from you.
Cover Letter
Attached, please find my resume detailing extensive accounting and
management experience. I have also attached several professional references
that I've received throughout my career that attest to my skills and
abilities as well as a copy of an email from a former subordinate. I am
able to provide additional references if needed. Currently, I work for a
CPA in Lakeland on a contract basis. He doesn't need someone full-time at
present and it is my desire to find full-time, permanent employment. I've
just recently been offered a position with the Florida Department of Revenue
as a Tax Auditor but I feel my real strengths are the knowledge and
experience I've gained in previous positions as an AP Manager, AR Manager,
Full-Charge Accountant, etc. At first glance you may be concerned about the
number of jobs I've held. Let me assure you I am looking for a long-term
opportunity where I can apply my knowledge and experience to contribute to
my employer's success. I would like to briefly explain the number of
changes.
In my early career, I accepted job offers in an effort to gain knowledge in
accounting. I did not have a degree so I challenged myself by taking on new
positions and I was blessed with opportunities to do so. I left Comerica
Bank in Detroit, MI when two loan officers opened a new private bank and
brought me on board as assistant to the controller. I stayed at the Bank of
Bloomfield Hills until I had a baby then took a few years off to stay at
home.
In 1997 I went back to work for French & Rogers, an advertising agency in
Troy, MI. I started off as a full-charge bookkeeper/assistant to controller
and when the controller resigned, I was promoted. I handled all aspects of
the financial statements: AP/AR/GL/Payroll/HR duties.
I left French & Rogers to move to Florida to be closer to my parents. I got
a job right away at Nortrax, Inc. as an Accounts Receivable Administrator.
This was a temporary assignment through Accountemps to reconcile the AR
accounts. They had experienced a difficult conversion from their AS400
system to JDIS (John Deere Info Systems) and I manually recreated all of the
AR accounts so the sales staff could go out and meet with clients. The
assignment lasted quite a while due to all of the issues, but eventually AR
was reconciled and the problems with JDIS rectified. From there I went to
ISN as an AP Manager.
I hope at this point that you can understand the job changes. Most recently
I experienced the unfortunate circumstances of being laid off from United
Rentals and PwC due to accounting processes being offshored/outsourced.
When I left PwC, I decided it was time to complete my degree in accounting.
I obtained my Bachelor of Science in Accounting as of July 2011. I decided
not to look for work until I had the degree because I knew the economy was
tanking and competition would be steep.
It was at this time that my Mother became terminally ill and I became her
caregiver until she passed on And at the risk of confiding too much
personal information, I also ended a very bad marriage during that time. I
am eager to get back to work!
I am a hands-on leader who rolls up her sleeves and works just as hard, if
not harder than her staff. I lead by example and I'm eager to begin my
career anew completely free of any of the distractions of the past. I'm
actively searching for a long-term opportunity where I can best utilize my
knowledge and experience in accounting and management to contribute to my
employer's success. I thank you for taking the time to review my
qualifications and hope to hear from you.
Resume
Patricia Renaud
<mailto:*****.***@*******.***> *****.***@*******.***
PROFESSIONAL SUMMARY
*Self-motivated and a team player; quick learner and multi-tasker.
*Detail-oriented, well-organized and thorough with all assignments
*Excellent customer service skills especially in escalated scenarios
*Exceed deadlines and often able to assume more responsibility
EMPLOYMENT HISTORY
Independent Contractor, Lakeland, FL
Oct 2013 ~ Present
Accountant for CPA
* Bookkeeping including payroll for various clients
* Assist CPA with research on various tax issues
* Microsoft Office 2010, Quickbooks
PricewaterhouseCoopers, Tampa, FL
Jul 2008 ~ Nov 2009
AP/AR Audit Supervisor (Internal Finance Services)
Reason for Leaving: PwC offshored all accounting operations
* Manage staff of four audit associates responsible for auditing AP,
AR, payroll, and T&E
* Analyzed and recommended operational/procedural improvements
* Responsible for determining most useful operating (AP, AR, Payroll,
T&E) reports to be used in audits
* Develop procedures and write desktop manuals
* Collaborate with Reporting Team to develop most appropriate
reporting mechanism for audit results
* Microsoft Office 2007, SAP
United Rentals, Inc., Tampa, FL
Oct 2007 ~ Jul 2008
AP Customer Service Supervisor
Reason for Leaving: United Rentals outsourced AP process; already in plans
but I wasn't told when hired
* Managed staff of twenty-two Customer Service Associates
* Main contact for internal customers (700+ branches) and vendors for
all AP inquiries, unpaid vendor issues and account corrections
* Updated or created processes and procedures to include AP Phone Log
(Access), metrics worksheet, AP Vendor Payment Correction Form (Access),
Account/Vendor Maintenance Form (Access)
* First level for all escalated AP issues
* Responsible for hiring, training, job assignments, and performance
evaluations (created training manual and continually updated)
* Communicated to upper management all common issues obtained from
database forms to include processing errors (PO and expense) and field
(operation) errors
* Microsoft Office 2003, Lawson, Xign
CTL Distribution. Mulberry, FL
Jan 2006 ~ Oct 2007
Billing Manager
Reason for Leaving: Financial difficulties at company; layoffs and cut
middle management
* Managed staff of seven billing clerks for $60 million hazmat
trucking company
* Responsible for hiring, training, job assignments, and performance
evaluations
* Extensive AR analysis and reconciliation of Mosaic/Cargill accounts
* Monthly detention worksheets for Dow Chemical, Angus, and Olin
accounts
* Main contact for twelve terminals to resolve customer and billing
issues
* Documented all billing department processes and began writing
training manual
* Implemented process improvements to increase department productivity
* McLeod software, Imaging software, Microsoft Office 2003
MP TotalCare Brandon, FL
Jan 2005 ~ Jan 2006
AP Manager
Reason for Leaving: Company merged with CCS Medical; headquarters relocated
and commute too long
* Managed staff of four AP associates for $200 million pharmaceutical
company
* Responsible for hiring, training, job assignments, and performance
evaluations
* Daily bank reconciliations for parent company and four campuses
* Daily AARP revenue report; Daily company revenue report
* Responsible for all inter-company journal entries and transfers
* Reconciled vendor statements and handled all vendor disputes thru
resolution
* Navision, Microsoft Office 2003
Integrated Supply Network. Lakeland, FL
Mar 2003 ~ Jan 2005
Accounts Payable Manager
Reason for Leaving: Financial difficulties at company; cut middle management
* Managed staff of seven AP clerks for a $100 million tool
distributor: Hiring, training, job assignments, and evaluations
* Reconciled vendor statements: Handled all vendor disputes thru
resolution: Prepared weekly cash forecast
* AP invoices required 3-way match: invoice/PO/receivers from 7 DCs
(Distribution Ctrs)
* Coordinated resolution of price variances and receiving issues
(quantity, part, and or returns errors) to ensure invoices paid timely
* Developed numerous worksheets for analysis: AP Dept Metrics, Vendor
Terms, DC Errors
* Masterpack software, Microsoft Office 2000
Nortrax Equipment Co. Tampa, FL
Sep 2000 ~ Mar 2003
Accounts Receivable Administrator - Contract/Temporary Assignment
Promoted to Staff Accountant
* Assisted with the conversion of Nortrax receivables to John Deere
receivables system
* Main contact for all customers, branches, and internal personnel
* Extensive reconciliation of AR accounts due to numerous "glitches"
with uploads to the John Deere receivable system
* The AR account reconciliations preserved many customer relationships
by helping restore confidence in the company while going through the
transition
* Reconciled GL accounts: Analyzed service work orders for job costs:
Posted cash receipts and accounts payable invoices
* AS400/JDIS, Microsoft Office 2000
French & Rogers Inc. Troy, MI
Jan 1997 ~ Feb 2000
Financial Coordinator/Full-Charge Bookkeeper
Promoted to Controller
Reason for Leaving: Relocated to Florida
* Responsible for all aspects of financial statements for associate
company (manual bookkeeping)
* Assist controller with sales analysis: Accounts payable and
production time input
* Promoted to Controller in March 1997: Responsible for all
components of financial statements: AP, AR, Payroll, GL, HR duties
* Formulated weekly aging reports (AP & AR) and maintained receivables
(detailed/lengthy invoices to clients)
* Routed AP invoices for approval according to policy/Processed weekly
AP check run
* Single-handedly converted company to Windows-based accounting system
(received bonus)
* Monitor and coordinate corporate operating insurance and employee
benefit plans; also maintained employee personnel files
* AS400/JDIS, Microsoft Office 2000
Early Career Detroit, MI
Banking - Commercial Loan Services Supervisor
Banking - Assistant to Controller
Banking - Loan Admin Associate
* Managed staff of seven loan servicing associates responsible for
servicing all commercial loans
* Loan servicing to include: disbursements, advances, loan boarding,
posting cash receipts, payoffs
* Calculation of loan amortizations and interest accruals
* Main contact for all loan groups and customers
* Assisted controller of private bank in processing all bank
transactions: DDA deposits & WDs, CD txs, loan disbursements/receipts, MICR
encoded checks drawn on demand deposit accounts
* Balanced daily cash receipts for DDAs
* Prepared loan documentation for new LPO:
commercial/residential/consumer loans
* Prepared/maintained operating procedures for new LPO
* Automated Financial Systems - Comerica Bank
* Peachtree - Bank of Bloomfield Hills
* Microsoft Office 1995 - Detroit Development Bancorp
EDUCATION
Bachelor of Science - Accounting
Everest University July 2011
Associate in Science - Accounting
Everest University Oct 2008
Microsoft Excel
Everest University 12-week course
Please do not hesitate to contact me if you have questions or need
additional information.
Warm Regards,
Patricia Renaud
Patricia Renaud
813-***-**** (cell)
863-***-**** (home)
Auburndale, FL
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