Customer Service Maintenance

DENNIS BICK

*** ******** ****** ? Summertown, TN 38483 ? Phone: 314-***-**** ?

**********@*****.***[pic]

* *********** ******* & SUPERVISOR/Production Manager

Experienced maintenance manager offering proven track record of vehicle

maintenance experience, and team leadership skills; an exceptional safety

record. Outstanding manager distinguished for proven leadership and team-

building skills, conducting detailed evaluations with excellent outcomes on

all projects. Extensive subject matter expertise in various inspections,

including: checking vehicles, troubleshooting, and ordering equipment;

special expertise in automotive engine rebuilding. Highly organized, take

charge professional. Strong problem solving and decision making skills with

the ability to develop and implement effective action plans. Attention to

detail in doing the job right the first time in inspection of all products

and subsequent repair.

1 AREAS OF EXPERTISE

Program Management Quality Assurance/Inspection Exceptional Safety Record

Vehicle Maintenance Operations Management

Program Deployment Budgeting/Cost-saving Interpersonal Skills

Project Planning Program Improvement Customer Service

Team Leadership

2 PROFESSIONAL EXPERIENCE

Retired

August 2013

UNITED STATES POSTAL SERVICE, St. Louis, MO

11/ 1986Thur 8/2013

Vehicle Maintenance Supervisor, Lead Mechanic, Auto Mechanic

Directly responsible for the management of a team of 29 employees;

identifies daily priorities for vehicle maintenance and safety compliance.

Plans, directs, and manages the work flow of assigned teams to ensure

prompt, efficient, and proper handling of department work activities.

Provides superior quality standards while simultaneously maintaining key

efficiency quotas and timelines. Analyze work volumes and patterns and

adjusts staffing to ensure departmental metrics are met or exceeded.

. Develop and create enhancements to standard operating procedures and

policies to ensure flawless service delivery concerning the team's

ability to achieve productivity metrics, individual and team

performance goals.

. Lead by example and provide effective day-to-day coaching to all

employees to ensure compliance in productivity/performance

initiatives.

. Manage employee performance, training, and development, providing

timely coaching and substantive feedback.

. Utilize past experience, performance, and financial metrics to

prioritize activities.

. Assist in managing the daily operations within the budget and

contribute to the development of an annual operating budget.

. Inspect vehicles and diagnose maintenance needs and costs, delegating

responsibilities efficiently.

. Order necessary equipment while considering cost constraints,

consistently remaining within budget.

.

National Engine and Parts Company

11/1973 Thur

11/1986

Maintenance Machinist, as a Maintenance Machinist I repaired

engine boring machine, crankshaft grinder machines, engine fixtures for

accurate drill of bolt holes, camshaft grinder,production line engine

assembler, Building Maintenance

ARNOLD CHURCH OF CHRIST, St. Louis, MO

Sept 1986 Thur Nov 2012

Building Maintenance Deacon

. Directed an annual operating budget of $50,000, consistently staying

within budget and cutting church costs.

. Assisted with inside maintenance, outside maintenance, parking lot,

and vehicles of a large facility.

Additional Professional Experience:

HOME DEPOT, St. Louis, MO Electrical Department Team Member

Aug 2000Thur Oct 2009

EDUCATION &

CERTIFICATION

Forest Park Community College, Associates Degree, Business

Administration

Bailey Technology College, Automotive Technology, Gas & Diesel

Rankin Technical College, Machine Shop Technology, Electrical

Maintenance, National Alternative Fuels Diagnosis

Contact this candidate