Pharmacist, General Manager, Personnel Mgr., Customer Service, Sales

SHEA ALLAN MOORE

*** ******* ******, *********, ** 28806 H: 703-***-**** C: 703-***-**** *********@*****.***

PROFESSIONAL SUMMARY

I am a Licensed Pharmacist, with over 17 years of experience, who excels at personnel management, team

building, customer service, problem solving and sound decision making. In previous positions, I have

successfully integrated disease management services and improved work flow procedures. This, in turn, increased

customer satisfaction and employee morale, improved inventory control while filing errors were decreased.

As a retail manager I provided the necessary support and training for team members to increase gross sales and

employee satisfaction, thus leading to business growth beyond projected estimates.

LICENSES

Actively licensed and in good standing with the Virginia Board of Pharmacy.

SKILL HIGHLIGHTS

*Exceptional patient care and *Drug distribution professional

interaction *Medication compounding expert

*Excellent telephone etiquette *Inventory management

*Expert understanding of *Drug utilization review

Medicare and Medicaid *Efficient and accurate

processes *Strong decision-making ability

*Strong background in FDA drug *HIPAA trained

safety guidelines

PROFESSIONAL EXPERIENCE

01/2014 to present Programs & Operations Consultant

NAVAHERBS Inc.- Asheville, NC

Working directly with the CEO to develop content and operational procedures for an online herbal

retailer and educational site. This includes creating metrics for inventory management; identifying

products for resale; establishing procedures for procurement, fulfillment, and shipping;

establishing standards for customer service and company culture; identifying and

organizing content to use for educational and marketing purposes.

09/2012 to 12/2013 General Manager

Smile Herb Shop - College Park, MD

Worked closely with the store owner to formulate and build the store brand.

Addressed customer inquiries and resolved complaints. Designed and

implemented customer satisfaction metrics. Directed and supervised

employees to increase engagement in sales, inventory-taking and reconciling cash

receipts. Trained staff to deliver outstanding customer service. Determined

staff promotions and demotions, and terminated employees when necessary.

Completed weekly schedules according to payroll policies. Trained all

new managers on store procedures and policies. Contributed to merchandising and

marketing programs. Oversaw and facilitated team sales meetings.

10/2008 to 07/2012 Staff Pharmacist

Kaiser Permanente - Woodbridge, VA

Verified accuracy and completeness of information on prescription and refill

requests. Communicated directly with doctors' offices via telephone, fax and

email. Mixed various pharmaceutical preparations according to written

prescriptions. Strictly maintained customer and patient confidentiality.

Communicated with all customers and staff in a pleasant and professional

manner. Processed up to 300+ prescriptions on high volume days with 100%

accuracy. Provided critical information and advice to customers regarding

possible drug interactions, side effects, dosage and proper medication storage.

Maintained updated records such as pharmacy files, patient profiles, charge

system files, inventories and poison or controlled drug registries. Collaborated

closely with healthcare professionals to monitor and assess the quality and

effectiveness of drugs or drug regimens. Interpreted and evaluated the validity

and safety of medication orders and prescriptions. Oversaw the pharmacy

technicians' drug preparation and distribution activities to provide safe,

efficient care for patients. Consistently upheld proper pharmacy and general

safety procedures and standards. Maintained proper pharmacy and general

safety procedures and standards, including department cleanliness. Followed

state and federal record keeping guidelines for legend drugs and controlled substances.

Successfully assisted customers with medical issues and provided

valuable healthcare counseling. Appropriately resolved customer issues,

complaints and questions. Conducted drug utilization reviews, drug

interventions and therapy management.

07/2005 to 10/2008 Staff Pharmacist

CVS Pharmacy - Woodbridge, VA

Verified accuracy and completeness of information on prescription and refill requests. Maintained

proper storage and security conditions for all drugs. Mixed various pharmaceutical preparations

according to written prescriptions. Strictly maintained customer and patient confidentiality.

Communicated with all customers and staff in a pleasant and professional manner. Precisely

processed third party prescriptions and managed adjudication review. Processed up to 200+

prescriptions on high volume days with 100% accuracy. Maintained updated records such as

pharmacy files, patient profiles, charge system files, inventories and poison or controlled drug

registries. Calculated, weighed, measured and mixed ingredients with expert precision. Advised

customers on the selection of medication brands, medical equipment or healthcare supplies.

Collaborated closely with healthcare professionals to monitor and assess the quality and

effectiveness of drugs or drug regimens. Interpreted and evaluated the validity and safety of

medication orders and prescriptions. Oversaw the pharmacy technicians' drug preparation and

distribution activities to provide safe, efficient care for patients. Directed operations to increase

efficiency and minimize patient wait times. Consistently upheld proper pharmacy and general

safety procedures and standards. Maintained proper inventory levels, rotated stock and immediately

complied with prescription drug recalls. Maintained proper pharmacy and general safety procedures and

standards, including department cleanliness. Followed state and federal record keeping guidelines

for legend drugs and controlled substances. Successfully assisted customers with medical issues

and provided valuable healthcare counseling. Appropriately resolved customer issues,

complaints and questions. Proficiently processed and dispensed written, oral and electronic

prescriptions. Conducted drug utilization reviews, drug interventions and therapy management.

Extended patient engagement with extra counseling and follow-up adherence calls.

SHEA ALLAN MOORE

224 Fairfax Avenue, Asheville, NC 28806 H: 703-***-**** C: 703-***-**** *********@*****.***

EDUCATION AND TRAINING

1997 Bachelor of Science: Pharmacy

Virginia Commonwealth University/MCV - Richmond, VA, U S

Coursework in Pharmacy Technology Pharmacology and Pharmacy Law

Coursework in Pharmaceutical Sciences

Disease and Drug Interactions seminar

Community Pharmacists seminar

Disease Management Counseling seminar

Graduated with 3.25 GPA

1994 Associate of Science: Science

Northern Virginia Community College - Alexandria, VA, U S

Graduated Magna Cum Laude

3.85 GPA

Coursework in Organic and Inorganic Chemistry

Medical Transcription course

SHEA ALLAN MOORE

224 Fairfax Avenue, Asheville, NC 28806 H: 703-***-**** C: 703-***-**** *********@*****.***

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