Customer Service Sales

PRAMOD THAKUR

Richmond Hill, ON • Telephone: 416-***-**** • Email: ****************@*****.***

OBJECTIVE: To obtain a customer service and/or sales position within your company.

EXECUTIVE SUMMARY

Multilingual, dedicated, initiative-driven, versatile and self-motivated individual with a keen interest in customer service

and business development. Extensive customer service and sales experience with strong demonstration of

management, administrative and leadership skills. Qualifications and experience are indicators of proven ability to

enhance operational efficiency, improve team productivity, increase revenue management while building

sustainable relationships and maximizing funds.

PROFESSIONAL STRENGTHS

• •

Sales and Business Development Customer Service and Client Retention

• •

Relationship Building Skills Effective Communication Skills

• Computer proficient in MS Office (Word, Excel,

• Fluent in English and Hindi and possess

PowerPoint and Outlook), Windows and Internet

conversational ability in Sindhi

research

EDUCATION

GEORGE BROWN COLLEGE, Toronto, Ontario

Customer Relations Certificate

Expected to complete in 2015

ST. THERESA HIGH SCHOOL, Mumbai, India

High School Diploma, 1997

RELEVANT EXPERIENCE

DANLAXMI GLOBAL

Sales Operations and Customer Service Representative January2011 –June 2014

• Maintained a record of top performance resulting in elevated productivity levels and high operational efficiency by

building strong customer relationships and providing prompt and exceptional sales and after-sales service to clients. For

example, by understanding client needs and recommending appropriate product solutions, I was able to utilize soft sell

techniques to up-sell and cross-sell products.

• Provided tailored solutions by utilizing excellent communication, negotiation and listening skills to build rapport with

clients. I have a strong ability to listen and use conversation cues to tactfully obtain information and effectively up-sell

and cross-sell products.

• Maintained knowledge of product line, services, promotions, policies and industry trends to provide the best service to

clients via telephone and e-mail inquiries. In addition, participated in cold calling campaigns to targeted clients and

introduced line of products offered.

• Effectively tracked call data in an Information System to determine trends and use information to proactively contact

clients with new products. Created sales reports for weekly targets and ensured all sales opportunities were met to

increase revenue and performance.

REFERENCES

• Available upon request

Contact this candidate