Human Resources Management

JUANITE STUKES-BROWN

**** ******* ** *-** ? Atlanta, Georgia 30331

Phone 678-***-**** ? Email: **********@***.***

OBJECTIVE: Seeking a position in Risk Management or Security Consultant

utilizing

experience in Security Patrol, Monitoring and Surveillance.

EDUCATION:

Devry University, Atlanta, GA 2011, GPA: 3.2/4.0

Bachelor's of Science, Technical Management

Concentration: Human Resources Management

American Intercontinental University, Atlanta, GA: International

Business classes, 2004

Atlanta Christian College, East Point, GA: Business classes, 2002

CERTIFICATIONS: Defensive Driving Training Course, 2012

SecurAmerica: 24-Hr Basic Training Course, 2010

Securitas: Safe Driving Program, 2008

Advanced Certification Training Part 1-3, 2008

24 Hr Basic Security Officer Training, 2008

COMPUTER SKILLS:

Proficient in Microsoft Word, Excel and PowerPoint

Working knowledge of Access, Outlook and Visual Basic for Business

SECURITY AND SURVEILLANCE QUALIFICATIONS

. Experienced Security Officer with over 13 years in Surveillance and

Security, wrote investigative and incident reports. Conducted screening

and interviews of the detainees, provided investigation research and

reports for corporate offices, apartments, parking facilities and school

bus depots. Directed operation of specialized security units and

assisted shift assignments. Loyal, trustworthy, dedicated professional

with an outgoing personality, excellent communication and organization

skills. Experienced gun operator.

. Strong Risk Management Skills. Determined risk levels or threats within

office buildings and made recommendations to management for changes

needed to secure the premises. Built trust with clients by exceptional

follow-up and assured optimum client satisfaction and commitment were

met. Functioned as liaison between company's management personnel to

resolve problems and offer conflict resolution. Established and

maintained rapport with individuals of diverse backgrounds and expertise

levels. Familiar with OMS (Observatory Monitoring System).

. Well developed interpersonal and customer relations skills. Excellent

written and oral communication skills. Managed 2 team members,

instructed, trained, provided guidance to team, and performed hands on

development. Created and implemented instructional training programs for

new hires and current staff. Recommended action plans for employee

improvement.

JUANITE STUKES-BROWN, page 2

ACCOMPLISHMENTS:

. Nominated for 110% Award at SecurAmerica, measures performance level and

excellence

. Promoted from entry-level security officer to Sergeant within 6 months of

employment

. Completed degree full-time while also working full-time to financially

support education

PROFESSIONAL EXPERIENCE:

SecurAmerica, Atlanta, GA

Lead Security Officer 2010 - Present

. Secured parking lot of a medical building, determined any threats and

deterred vagrants from trespassing on property. Maintained visual

presence to monitor parking lot cashiers as well.

. Developed risk management implementation plans to improve security

levels.

. Assisted sales staff with responses to customer inquiries, and maintained

check transmittal forms for collections of outstanding monies. Processed

credit transactions and generated invoices from job tickets, and arranged

credit checks, income verification, and home visitations.

. Checked all lighting, all suite doors on each floor and exterior

stairwell doors. Provided elevator testing it ensure they were operable.

Maintained gun control on premises.

Interstate Protective Services/ISMG, Atlanta, GA 2001 - 2007

(Acquired contract from Security Services of Georgia)

Supervisor/Armed Security Officer

. Monitored and secured buses at the Fulton County School Bus Depot yard,

inside buildings, office doors and gates. Carried weapon at this site.

. Promoted to Sergeant after 6 months of employment due to experience and

exceeding job duties and expectations.

. Managed and trained 2 employees, utilizing Human Resources skills.

Trained staff in following procedures and policy, how to write incident

reports and to how to patrol the areas.

. Used disciplinary action when needed. Assisted team during absences or

time off.

. Wrote daily incidents or monitoring reports and updated next shift of any

occurrences.

. Demonstrated great interpersonal and communication skills with owners and

managers.

. Reported directly to Commander and Security Office.

Barton Protective Services, Atlanta, GA

2000 -2001

Security Officer

. Scanned and monitored patrons entering City Hall building at a checkpoint

desk and performed foot patrol at North Avenue and police parking lots.

. Maintained daily records of areas secured and monitored calls into the

control center on an hourly basis. Wrote end of shift and incident

reports.

Hyatt Regency Hotel, Atlanta, GA 1997 -

2000

Key Room Attendant

. Secured hotel parking lot, guest vehicles and keys. Recorded all key

tickets and assigned parking spaces. Performed duties such as cashier,

parking cars, and valet. Processed end of shift logs.

ADDITIONAL WORK EXPERIENCE: Warehouse Work and Food Management

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