Customer Service Sales

FRANCISCO VALLEJO

**** **** ********* *****

Laredo, TX 78041

Tel. 956-***-****

Email: ***.*********@*****.***

EXPERIENCE

La Cocina De Don Francisco

Catering Business, Owner – Laredo, Texas 2005-Present

Managing the daily operations of the catering business. Analyzing and planning sales levels and profitability. Organizing promotional

events and discounts. Prepared weekly reports to include overhead cost of goods sold and sales. Created and executed monthly

projections for sales, profit and staff development. Planned menu selection.

Front of the House operation: coordinating the entire operation of the catering function during scheduled shifts. Managing staff,

responding to customer complaints, ensuring that all employees adhere to the company’s uniform standards; advising customers on menu

and wine selection. Recruiting, training and motivating staff. Organizing and supervising the shifts of kitchen, and wait staff.

Housekeeping: Maintaining high standards of quality control, adhering to hygiene, health and safety standards. Checking inventory

stock levels and ordering supplies. Preparing cash drawers and providing petty cash as required. Helping in any area of the catering

event when circumstances required it.

Wild Wings N Things – Laredo, Texas 1/2014- 7/2014

General Manager

Centro de Bachillerato Technologico Industrial No. 137 – Nuevo Laredo, Tamaulipas, Mexico 9/2012 – 1/2014

English and Business Administration Teacher

Republika Corp. - Laredo, Texas 4/2010 – 12/2011

Owner

Ordered and selected merchandise. Managed the inventory controls. Marketing merchandise by studying advertising and sales

promotions. Ensuring the availability of merchandise and properly maintaining inventory. Analyzing the financials for profitability

ratios.

Pasteleria Jardin – Nuevo Laredo, Tamaulipas, Mexico 1/2000 – 12/ 2008

Assisted with all aspects of managing the bakery from direct maintenance, logistics, equipment inventory and storage of perishable

goods. Coordinating between departments and operating units in resolving day to day administrative and operational problems.

Scheduled and coordinated meetings, conducted interviews, and special events. Sent and received business correspondence. Prepared

and distributed payroll for all staff members.

Surtidora Electronica Del Norte – Nuevo Laredo, Tamaulipas, Mexico 4/2009 – 5/2010

Purchasing Manager

Conduct research on selecting the best products and suppliers for the best value. Identifying potential suppliers, visiting existing

suppliers, and maintaining a good customer/client relationship. Negotiated contracts. Responsible for processing payments and

submitting invoices. Forecasting price trends and monitoring their impact on future activities. Giving presentations on products, market

analysis and possible growth. Developing new purchasing strategies, and evaluating bids and making recommendations on commercial

and technical factors.

SKILLS

Proficient in Microsoft Word, Excel, Power Point, Internet, and Social Media Channels (Facebook, Twitter, etc.)

Bilingual in English and Spanish

Point of Service software

Excellent communication Skills & customer service

Microsoft office software proficient.

Excellent negotiator and mediator, solutions to problems between staff

A hard worker and team player.

Ability to work on projects in team environment.

Ability to work under tight deadlines, capability to on several tasks.

Have a passion to pursue their goals.

Ability to work extra hours or days for company goals.

Knowledge of purchasing practices (including determination of needs, selection of items, bid letting and store management)

sufficient to develop new procedures and purchasing programs

Knowledge of where to go within the organization for needed information and ability to judge what information should

be passed on to different levels of management.

Skill in encouraging

Working independently and following through on assignments with minimal direction.

EDUCATION

B.S. Business Administration, Centro De Estudios Superiores Royal – Nuevo Laredo, Tamaulipas, Mexico

M.S. Finance TEC Milenio –Nuevo Laredo, Tamaulipas, Mexico

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