Customer Service Human Resources
Resume:
********.*.******@*****.***
Stefanie D. Warren
!
Benefits Specialist Summary
Knowledgeable in Health & Welfare benefit programs including, PPO, HSA, HMO, self-insured plans
as well as C.O.B.R.A administration
High level Microsoft Office Skills
Consistently met or exceeded call quality standards
High level organizational and problem resolution skills
!
Experience Summary
Xerox HR Solutions
Beneficiary Support Specialist 10/2011 – Present
Responsible for the day-to-day service and administration of benefit plans for assigned clients
using established procedures and detailed instructions
Liaises with senior functional analyst, client service managers, and senior administrators, as well
as insurance company representatives
Case manages participant death cases from commencement to completion
Provides guidance to plan members on matters of health, dental, and life insurance options as well
as pension administration
Assists employees in the completion of appropriate forms, calculation of benefits, and premiums
Trains and advises representatives on plans and actions required for resolution
Performs benefit calculations where required
!
The Carney Group
Payroll Practitioner Consultant 11/2010 – 10/2011
Performed tasks to establish and maintain employee/payroll records
Duties included auditing timekeeping records for compliance, maintaining time and attendance
records
!
Independence Blue Cross, Philadelphia, PA
Pre-certification Specialist/Ancillary Unit Trainer 10/2007 – 09/2010
Responsible for the design and delivery of a variety of training courses and/or other interventions
for department employees
Set goals for trainee development and program completion
Involved in creating pro-active and responsive solutions to business needs and seizing opportuni-
ties for continuous improvement in individual, team, business unit and organizational perfor-
mance.
Specific duties included preparation and facilitation of training courses for employees to include
the design of instructional materials for training designs and participant materials
!
Jacobson Group Chicago, IL
Insurance Consultant 12/2005 - 06/2007
Blue Cross Blue Shield of Florida
Provider Services Representative
Responded to customer inquiries via telephone and written correspondence regarding insurance benefits,
provider contracts, eligibility and claims
Analyzed problems and provided information/solutions. Operated a PC/image station to obtain and ex-
tract information; documents information, activities and changes in the database
Researched and analyzed data to address operational challenges and customer issues
!
!
!
Blue Cross Blue Shield of Missouri
Provider Services Representative
Developed and maintained positive customer relations and coordinated with various functions with-
in the company to ensure customer requests and questions are handled appropriately and in a timely
manner
Researched and analyzed data to address operational challenges and customer service issues
Provided external and internal customers with requested information
!
!
AETNA INC., Blue Bell, Pa
Customer Service Professional 7/2003 - 12/2004
Provides high quality, customer focused service, used knowledge of plans, products, systems
and procedures, to meet and exceed Physician, Hospital, and all other provider expectations,
which results in enhanced member satisfaction and retention.
Answers questions and resolve issues based on phone calls from Physicians, Hospitals, and all
other providers. Accesses information from a variety of systems and references.
Utilizes systems to track all events and outcomes. Educates physicians, hospitals, and all other
providers on a daily basis through routine calls.
!
Education:
Gwynedd-Mercy University, Plymouth Meeting, Pa
Course work in Business Administration
!
Villanova University, Philadelphia, Pa
Certification in Professional of Human Resources
Contact this candidate