Customer Service Administrative Assistant

MARTHA TRUJILLO

***-* *. ********* ******

Morgan Hill, CA 95037

408-***-**** ***************@*****.***

OBJECTIVE: Receptionist

SKILLS & ABILITIES:

5+ Years Customer Service Experience People-Oriented

Excellent Problem-Solving Skills Organized

Experience w/ Medi-Soft Software Highly Motivated

Cash Handling Experience Patient & Caring

EDUCATION:

Center for Employment Training (Gilroy, CA) Medical Administrative Assistant Certificate

Ann Sobrato High School (Morgan Hill, CA) Diploma

EXPERIENCE:

Center for Employment Training (Gilroy, CA) 08/11 – 06/12

Front Desk Receptionist

Provided excellent customer service at all times: greeted public with positive, high energy;

effectively answered questions from potential and current students; took messages and made

appointments for staff members. Operated a windows-based computer, using MS Word and

Excel software.

Gardner Dental Clinic (Gilroy, CA) 03/12 – 04/12

Front Desk Receptionist (Externship)

Handled multi-line phone system: took messages, transferred calls, set appointments. Registered

new patients, created charts, performed insurance verification. Effectively communicated with

doctors, pharmacies, and carriers. Filed paperwork/patient charts, operated office equipment (fax

machine, copier, etc), completed other duties as assigned.

Claire’s (Gilroy, CA) 09/10 – 05/11

Sales Associate/Keyholder

Promoted from Sales Associate to Keyholder in four months. Opened and closed the store:

balanced the register, prepared deposits, aranged merchandise and displays. Handled cash and

credit card payments and returns. Resolved customer complaints. Trained employees on proper

ear-piercing techniques and how to follow proper health guidelines and standards. Performed

general maintenance of facility as needed.

Contact this candidate