Professional Profile
A dedicated individual with many years of experience supporting customers
on various product launches. Over 5 years of experience supporting the
telecommunication and technology industry. Solid interpersonal skills and
experience providing colleagues mentoring for performance gaps.
Key attributes include:
. Ability to analyse complex processes and simplify them to ensure
efficiency
. Able to evaluate and communicate wireless products easily
. Task driven and able to meet goals and objectives consistently
Education
York University, Toronto, ON
Administrative Studies Specialized Honours in Information Technology
Sep 2009 -June 2014
. Relevant Courses Include: IT Project Management, Marketing,
Decision Analysis, SQL Server 2005/2008, Human Resource Management
Employment History and Volunteer Experience
Glorious Design and Marketing, Toronto Ontario
Web & Multimedia Developer / Manager
September 2011 -April 2014
. Lead the development efforts and manage the web development team
. Converted client requirements, ideas and content into actual
applications.
. Help develop pitches, proposals, budgets and timelines for client
projects
. Communicate with clients and manage project resources throughout
all phases of the project life cycle
. Interface with both technical and non-technical personnel to
develop concepts, gather requirements, solve problems, facilitate
projects
. Used SEO best practices to elevate client's Web presence
. Monitored the webs performance as well as the frequency of visitors
. Implemented security and control measures to prevent hackers form
entering the website
. Provided mentoring support to team members.
Rogers Communications, Toronto, ON
Senior Second Level Operational Assistant
August 2008-June 2011
. Provided feedback on internal reference material in order to help
technical service representatives understand course material more
thoroughly.
. Resolved or escalated technical issues addressed by customers and
internal employees, escalated issues were resolved within 48 hours.
Any issue that was unresolved was flagged to management
. Documented technical issues that were not reported prior and
informed necessary engineering and IT parties to ensure a
resolution is provided within 48 hours
. Assisted commercial business accounts resolving digital issues
. Provided team performance assessments and departmental statistics
to a cross functional team on a nightly basis which allowed Team
Managers to coach back team and maintain call handling targets
Volunteer Work
South Asian Autism Awareness Council
Volunteer
Nov 2012 - Present
. Assist autistic children in making better reaction choices and
assist them in becoming self-reliant on performing day to day
activities
. Assist other volunteers in developing lesson plans for various
children with different degrees of autistic spectrum
. Attend monthly classes hosted by South Asian Autism psychologist
in order to prepare for various confrontational situations and
escalation mitigation tactics
Marketing Research Intern, York University, Toronto Ontario
September 2011 -April 2012
. Assisted a Marketing Professor in revising "Modern Marketing " to
publish a third edition with updated material aimed towards first
year marketing students
. Reviewed existing textbook materials and researched updated
statistics, textbook examples, and picture to replace textbook
contents
VP of Internet Marketing, Canadian Marketing Association, York University
Sept. 2009 - May 2012
. Designed the website for the CMA, YorkU chapter (www.yorku.ca/cma)
with a focus on easy
. Navigation; administered the website as Webmaster ensuring regular
updates
. Monitored and analysed website traffic to measure the
effectiveness of marketing promotions
. Developed promotional materials including event poster ads, booth
flyers, campus posters, and e-coupons for campus and online
distribution resulting in increased event attendance
Technical Skills
Operating Systems
. Advanced knowledge Windows XP/Vista/7/8, Unix and Linux
Programing Language
. MIPS Assembler, Unix Shell Scripts, C, Java, JVS,VBS, PL/SQL, and
ASP
. Digital Logic- Verilog hardware language
Design Skills
. Photoshop, InDesign, Dreamweaver, Wordpress, Joomla
References
. Available upon Request