Professional Profile

A dedicated individual with many years of experience supporting customers

on various product launches. Over 5 years of experience supporting the

telecommunication and technology industry. Solid interpersonal skills and

experience providing colleagues mentoring for performance gaps.

Key attributes include:

. Ability to analyse complex processes and simplify them to ensure

efficiency

. Able to evaluate and communicate wireless products easily

. Task driven and able to meet goals and objectives consistently

Education

York University, Toronto, ON

Administrative Studies Specialized Honours in Information Technology

Sep 2009 -June 2014

. Relevant Courses Include: IT Project Management, Marketing,

Decision Analysis, SQL Server 2005/2008, Human Resource Management

Employment History and Volunteer Experience

Glorious Design and Marketing, Toronto Ontario

Web & Multimedia Developer / Manager

September 2011 -April 2014

. Lead the development efforts and manage the web development team

. Converted client requirements, ideas and content into actual

applications.

. Help develop pitches, proposals, budgets and timelines for client

projects

. Communicate with clients and manage project resources throughout

all phases of the project life cycle

. Interface with both technical and non-technical personnel to

develop concepts, gather requirements, solve problems, facilitate

projects

. Used SEO best practices to elevate client's Web presence

. Monitored the webs performance as well as the frequency of visitors

. Implemented security and control measures to prevent hackers form

entering the website

. Provided mentoring support to team members.

Rogers Communications, Toronto, ON

Senior Second Level Operational Assistant

August 2008-June 2011

. Provided feedback on internal reference material in order to help

technical service representatives understand course material more

thoroughly.

. Resolved or escalated technical issues addressed by customers and

internal employees, escalated issues were resolved within 48 hours.

Any issue that was unresolved was flagged to management

. Documented technical issues that were not reported prior and

informed necessary engineering and IT parties to ensure a

resolution is provided within 48 hours

. Assisted commercial business accounts resolving digital issues

. Provided team performance assessments and departmental statistics

to a cross functional team on a nightly basis which allowed Team

Managers to coach back team and maintain call handling targets

Volunteer Work

South Asian Autism Awareness Council

Volunteer

Nov 2012 - Present

. Assist autistic children in making better reaction choices and

assist them in becoming self-reliant on performing day to day

activities

. Assist other volunteers in developing lesson plans for various

children with different degrees of autistic spectrum

. Attend monthly classes hosted by South Asian Autism psychologist

in order to prepare for various confrontational situations and

escalation mitigation tactics

Marketing Research Intern, York University, Toronto Ontario

September 2011 -April 2012

. Assisted a Marketing Professor in revising "Modern Marketing " to

publish a third edition with updated material aimed towards first

year marketing students

. Reviewed existing textbook materials and researched updated

statistics, textbook examples, and picture to replace textbook

contents

VP of Internet Marketing, Canadian Marketing Association, York University

Sept. 2009 - May 2012

. Designed the website for the CMA, YorkU chapter (www.yorku.ca/cma)

with a focus on easy

. Navigation; administered the website as Webmaster ensuring regular

updates

. Monitored and analysed website traffic to measure the

effectiveness of marketing promotions

. Developed promotional materials including event poster ads, booth

flyers, campus posters, and e-coupons for campus and online

distribution resulting in increased event attendance

Technical Skills

Operating Systems

. Advanced knowledge Windows XP/Vista/7/8, Unix and Linux

Programing Language

. MIPS Assembler, Unix Shell Scripts, C, Java, JVS,VBS, PL/SQL, and

ASP

. Digital Logic- Verilog hardware language

Design Skills

. Photoshop, InDesign, Dreamweaver, Wordpress, Joomla

References

. Available upon Request

Contact this candidate