Customer Service Manager

Jsuan Louissaint

**** ******** **. • Antioch, Tennessee 37013

615-***-**** • ***************@*****.***

SUMMARY OF QUALIFICATIONS

I have 11 years of experience, including as a Hr Complaince Clerk, as a Customer Service Executive / Lead Dispatcher and as an

Office Manager in industries including Business Services, Communications and Personal Services.

PROFESSIONAL WORK EXPERIENCE

Hallmark INN NASHVILLE, Tennessee April 2005 - June 26, 2014

Hr Clerk/ Front Desk Manager

• Provide clerical and administrative support for management departments. Performs varied and moderately complex

typing, clerical functions and related general office duties that require independent judgment in the use of work methods

and procedures. Completes daily, weekly and monthly checklists, payroll, performed handling proper cash and credit card

transactions

• Audit records on file to records that appear on applicant flow logs and note any discrepancies; review tracking record to

determine that each step of the process completed is thoroughly and accurately documented in accordance with

established procedures.

• Organize functions, multi-task and meet deadlines. Microsoft Office applications, including significant experience

utilizing spreadsheet software

BANKROLL TAX SERVICES/FEDERAL DIRECT- January 2003 - April 2014

Office Manager

Key results

• Maintains office services by organizing office operations and procedures; preparing payroll; controlling correspondence;

designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions Tax

Preparation, data entry, filing, scanning, faxing,, advertising and marketing.

• Designs and implements office policies by establishing standards and procedures; measuring results against standards;

making necessary adjustments. Completes operational requirements by scheduling and assigning employees; following up

on work results.

• Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends.

Maintains office staff by recruiting, selecting, orienting, and training employees.

COMCAST NASHVILLE, Tennessee August 2008 - March 2013

Customer Service Executive / Lead Dispatcher

Maintain all performing metrics in all areas, awarded for remaining in the top 10 out of 285 Reps, serving all customers with

satisfaction in a timely matter, maintain a customer scoreboard of 97% out of 100%, team player, and always think customers first

Key results:

• Answering 65-100 calls on a daily basics providing great customer service and finding the right products for the

customer's needs.

• Going over customers and explaining charges probing over all lines of business asking all probing questions and building

a relationship with my customer always thinking Customers First.

• Keep track of all orders, checking in orders assisting supervisors when needed taking escalations calls and deescalating

calls, scheduling, routing service calls.

EDUCATION

LOUISIANA STATE UNVERSITY BATON ROUGE, Louisiana May 2006

EARLY CHILDHOOD- MINOR BUSINESS Bachelors Of Science

South Cobb High School AUSTELL, Georgia May 2002

High school diploma

ADDITIONAL INFORMATION AND SKILLS

• Skills: Customer Service, Typing 46 WPM, Data Entry, Offices Services, Microsoft Word, PowerPoint and

Excel

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