Customer Service Sales

Erika Sugai

Email: *****.**********@*****.***

Cell: 647-***-****

* ********* ***. *******, ** M6L2Z

https://www.linkedin.com/in/erikasugai

http://erikawatershell.wix.com/fishabigfish

SUMMARY OF QUALIFICATIONS

Experienced in marketing and having practical knowledge on market research and analysis,

promotional planning, advertising, copy writing and event planning.

Able to coordinate and complete multiple projects in a deadline- oriented environment.

Adept at building strong relationships with a diverse range of customers, co-workers and

management.

Organized, efficient and precise, with exceptional communication skills.

Demonstrates expertise in diverse areas, including data entry, scheduling, communication, reporting

and customer service.

WORK EXPERIENCE

EWEL, INC. April 2009 - May 2011

Media Planner, Sales Promote Division

Planned magazine and website to promote services, selected contents and services in order to maximize profit

and advertising revenue.

Managed process of publishing magazine, releasing web contents communicating with 30 members of other

divisions and giving direction to 3 subcontract companies.

Conducted survey and analyzed primary web data and improved sales plan.

Planned and managed events as a part of CRM programs.

TOYOTA MEDIA SERVICE CORPORATION

October 2011 – Jun 2012

Assistant of System Developing Division

Managed scheduling of system development processes so that final products were ready by delivery

date while supervising 5 or more subcontracting companies.

Arranged meetings, conferences for managers, members, clients, subcontracting companies and

others involved by coordinating all schedules to fully meet requests.

Regularly attended meetings to assist in successful communication by interpreting for managers and

clients.

General administrative tasks for 40 members of a division.

Handled daily visitor reception and telephone inquiries in a professional and courteous manner.

CLCE CO. Jun 2012 – December 2012

Internship for an English school

Having been responsible for advertising of the company services.

Planned sales strategy while coordinating with senior management.

Provided ongoing customer relationships.

Handled cash and made contracts for customers.

BACKSGROUP Co, LTD. July 2005 – December 2008

Dispatched Sales Promoter for mobile careers

Helped clients to achieve sales targets, planned events, demonstrated their products, made roadside

speech and interacted with consumers.

Quickly adjusted to the new environment of each client who had different needs and built cozy

relationship with employees of the new clients.

Sales merchandiser. Provided ongoing customer relationship, enhancing future sales.

Trained new employees.

High-level performance lead to be appointed by many clients.

EDUCATION

Humber College Toronto, ON, Canada

Marketing Management Postgraduate Program

A

Keio University Tokyo, Japan

Bachelor of Business and commerce

SKILLS

Computer: Microsoft Word, Excel, Power Point (advanced-level)

English: Proficient

Japanese: Native

REFERENCES

Available upon request

Contact this candidate