Customer Service Manager
Resume:
Christina Friedle
*** * *** *** **. Paul, MN, ***06
********@*****.***
Exceptional and driven professional with experience in management,
administrative and customer service who has developed multiple procedures
to maximize time efficiency, workflow and over all performance to expand
with a successful and growing organization.
WORK EXPERIENCE
AMERICAN EXTERIORS, LLC MENDOTA HEIGHTS, MN
Install Service Coordinator January 2013 -
Present
. Prepare and analyze invoices, reports, memos, letters, and other
documents, using word processing, spreadsheet, database, or
presentation software.
. Responding to written correspondences and phone calls to address
customer inquires and trouble-shoot concerns.
. Perform general office duties, such as ordering supplies, maintaining
records management database systems, and performing support to other
team members.
. File and retrieve corporate documents, records, and reports.
. Review and compile information to advise supervisors and other
personnel of potential project delays and access progress.
. Examine documents, materials, or products and monitor work processes
to assess completeness, accuracy, and conformance to standards and
specifications.
. Requisition and maintain inventories of materials or supplies
necessary to meet production demands.
METES & BOUNDS NORTH BRANCH, MN
Property Manager January 2012 - July 2012
. Meet with prospective tenants to show properties, explain terms of
occupancy, and provide information about local areas.
. Direct collection of monthly assessments, rental fees, and deposits
and incurred operating expenses.
. Investigate complaints, disturbances and violations and resolve
problems following management rules and regulations.
. Inspect grounds, plan, schedule, and coordinate general maintenance,
major repairs, and remodeling or construction projects for commercial
or residential properties.
. Determine and certify the eligibility of prospective tenants,
following government regulations.
NORTHTOWN VILLAGE APARTMENTS SPRING LAKE PARK, MN
Leasing Agent December 2008 -
June 2011
. Met with prospective tenants, investigate complaints and resolved
problems, maintained records and answered phone calls. Position
required a great amount of customer service in order to retain
existing and obtain new residents.
GRAND CASINO HINCKLEY, MN
Multiple Departments May 2003 -
December 2008
. Customer Service
WESTCO ENVIRONMENTAL SERVICES ISANTI, MN
Executive Administrative Assistant January 2003 -
November 2012
. Part-time assistant prepared documents using word, excel, power point
and POSM. Answered phone calls. A/P, A/R using quick books to organize
and track. Boost efficiency by 30% with organization and time
management
EDUCATION
CIHS CAMBRIDGE, MN
High School Diploma May
2003
. GPA 3.3
. Photography Club
UNIVERSITY OF PHOENIX ONLINE
Business Management
Dec 2012
. GPA 3.2
REFERENCES
Jameka Spencer - Director of Install Service American Exteriors Office:
(Most Current Manager) Cell: 402-***-****
Michael Stanton - District Sales Manager American Exteriors Cell:
(Most Current Co-Worker)
Ann Knafla - Portfolio Director Real Estate Equities Cell:
Additional References Available Upon Request
Contact this candidate