Customer Service Manager
Resume:
Markiel Aranbayev
**-** **** ****** *** *****Rego Park, NY 11374
****************@*****.***
Objective:
To obtain a position where I can use my skills in management, leadership,
customer service, and resolution in order to deliver results for an
organization.
Special Skills:
. Excellent communication skills in business and creative settings
. Proficient in MS (Word, Excel, Power point) and Internet research
. Ability to work in cross-functional teams
. Fluent in Russian and English languages
. Ability to work in a fast paced environment
Experience:
Event Sale Coordinator/Active Seller's Agent-Cox Enterprises-Dealermatch-
Atlanta, GA Match 2014 to August 2014
. Actively called dealers from assigned region (Northeast) to obtain
aged inventory for weekly online auction
. Discussed with dealers strategic ways to price inventory according to
market conditions, region, and supply and demand of the vehicle
. Consulted dealers in assigned region in order to drive success in
their turn policy and minimize loss
. Consulted dealers in best practices when doing business on the
Dealermatch.com website with other dealers
. Educated dealers on new ways that strategically increases there
profits and decreases loss through using the Dealermatch website
. Built and maintained relationships with dealers in assigned Northeast
region in order to have them keep using the Dealermatch website,
showing how to have success in their current business model, and for
them to keep paying subscription fees to use the website in order to
maximize profitability for Dealermatch
. Actively used negotiation techniques in order to sell Dealermatch
member vehicles to other Dealermatch members
. Worked closely with regional teams to provide the best service to
paying members of Dealermatch
. Kept the sale rate of the weekly online auction sale at 40% or better
in order to show success to paying members of Dealermatch
Assistant Property Manager-GFI Management-Atlanta, GA December 2013 to
March 2014
. Collected and posted monthly rent in order to decrease delinquency and
increase property revenue
. Assisted in day to day operations of the property. Assisted with all
daily, weekly and monthly financial, leasing and bond reports as
required.
. Worked with property manager to ensure that apartment homes are move-
in ready
. Worked closely with property manager on rental increases on renewals
to increase property revenue
. Established good relationships with residents, vendors, and employees
. Worked daily on different projects assigned by property manager
. Assisted the leasing team with apartment rentals to maximize property
occupancy
Leasing Director-Lyon Property Management-Smyrna, GA December 2012 to
December 2013
. Directed, managed, and motivated Leasing Administrator
. Liaise with corporate marketing and branding
. Managed, updated, and utilized applicant tracking system to maximize
prospect traffic
. Managed and audited resident files for accuracy
. Assisted the Property Director in the interviewing, screening and
selection of highly qualified leasing personnel
. Assisted the Property Director in managing declining performance in a
timely manner
. Walked vacant apartment homes to ensure quality
. Maintained a 35% closing ratio
. Performed other tasks regarding to the property and management of
leasing personnel
Leasing Administrator-Lyon Property Management-Atlanta, GA April 2011 to
December 2012
. Posted rent through Rentpayment.com
. Responsible for the rental of apartment homes to maximize occupancy
. Coordinated move-ins and move-outs
. Responsible for collecting rent and all other charges associated with
the residents ledgers
. Negotiated leases and renewals
. Responsible for Customer Service Index to ensure exceptional customer
service
. Ensured all paperwork of current and prospective tenants are completed
accurately
. Worked closely with maintenance staff to ensure all work orders are
completed in a timely manner for current residents
. Built relationships with multiple vendors that come to work on the
property
. Built and maintain relationships with current and future residents
. Maintained a positive and professional work environment
. Teamed up with management for other property related projects
. Working knowledge of Yardi system
Human Resource Generalist-Thomas Eye Group - Atlanta, GA August 2010 to
March 2011
. Created and maintained employee files for approximately 240 employees
. Processed new hire paperwork
. Worked closely with management to improve HR practices
. Implemented company policy for employees
. Partnered with HR Manager in order to establish Ultipro Human Resource
Information System
. Scheduled and conducted interviews with potential employees
. Worked closely with HR Manager on other HR related projects
Retail Manager-Buyer in Training - CarMax, Inc. - Norcross, GA June 2004
to August 2010
. Responsible for training and development of current and new associates
. Conducted training on vehicle features and benefits classes to sales
consultants
. Built and maintained relationships with internal and external
customers
. Managed multiple reports to make sound business decisions
. Managed vehicle inventory levels
. Coordinated weekly wholesale vehicle auctions
. Appraised and purchased vehicles from customers and auctions to
satisfy vehicle inventory
Education:
Bachelor's in Managerial Science with a Human Resources concentration -
2009
Georgia State University-Atlanta, GA
Contact this candidate