Customer Service Project Manager

Daniel S. Pucek

** ******** ****

Morristown, NJ 07960.

Home: 973-***-****; Mobile: 201-***-****

E-mail: ***.*****@*****.***

Summary of Qualifications

Accomplished and highly adaptable IT PROFESSIONAL with broad experience providing midsize company with

management of full life cycle application development, process improvement and technology infrastructure

support. An effective communicator with superior problem solving skills, able to flexibly respond to dynamic and

changing priorities. Demonstrated professional competencies in:

Project management, from planning and scope definition through implementation and closeout

Client requirements analysis, including translation into software design specifications

Application development, deployment and support, with financial / banking industry focus

Technical client support and training for wide-ranging applications

Process improvement (Lean Six Sigma Greenbelt)

Corporate security documentation and oversight of associated policies and procedures

Technical infrastructure asset management

Work Experience

Advantage Home Services LLC, Morristown, NJ 2005- Present

Responsible for all facets of running small business to include sales/marketing, pricing, design consulting,

project management, client relationship, business development and follow up. Also providing of a variety of

services which include; IT Consulting - Small Office Home Office installation and support (wired and wireless),

PC support, business analysis and IT strategy recommendations. Additionally providing other home solutions

such as maintenance and repair, custom woodworking, finish carpentry and minor remodeling.

OWNER

1993 – 2004

Earnings Performance Group, Short Hills, NJ

Consulting and software solutions provider serving the worldwide banking industry.

PROJECT MANAGER / TECHNICAL SPECIALIST

Developed, maintained and supported complex, cross -platform software systems. Managed internal technical

services for the company’s desktop/laptop and network infrastructure.

Oversaw the creation of detailed specifications, database design, development and integration testing

of Image View and Retrieval, Federal Compliance File Submission and Information Reports sub -

systems. This fully integrated client/server application set designed for retail banking back -office

operations, customer service and regulatory compliance, utilized Oracle and imaging technology on a

W intel platform.

Designed, developed, tested and implemented a fully automated data warehouse file load system utilizing

the Windows NT scheduler and SMTP e-mail communications on a Wintel platform.

Streamlined processes and improved efficiency of desktop support function during consulting

engagement at Wyeth Pharmaceuticals. Recommendations projected overall savings of $1.4M.

Managed in-house desktop and peripheral support for user group of 75 providing new PC setup,

application training, support and maintenance.

Administered network and system security for Windows Server network, supporting Microsoft Exchange

2003, ISA, RADIUS, IIS and Active Directory components. Role encompassed setup and configuration of

the corporate VPN (L2TP/IPSEC), testing of RPC over HTTP for e-mail communications and defining

group policy objects for domain.

Daniel S. Pucek Page 2

Managed 3-person developer team in developing and maintaining all Adjustment / Document

Management / Customer Service systems (utilizing mainframe COBOL/CICS and Microfocus COBOL on

a W intel PC communicating via L.U. 6.2 to drive imaging retrieval equipment).

PROJECT LEADER / SENIOR PROGRAMMER ANALYST / PROGRAMMER

Responsible for the detailed specifications, development, testing and implementation of customer service

system components and enhancements.

Howard Savings Bank, Livingston, NJ 1989-1990

New Jersey’s largest savings bank serving northern and central New Jers ey

SENIOR PRODUCT ANALYST

Prepared ATM fee analysis that resulted added income of $750,000

Analyzed loan data resulting in overturning proposed rate reduction to avert $4.1M loss

Created weekly rate reports and graphics system to monitor liability cha nges

Analyzed quarterly marketing reports to produce product profitability models

Technical Skills/Training

A pp l ic at i on D e v e lo pm en t/ Pr o gr am m ing :

Requirements Gathering, GUI Window Design, Structured Module Design, Program Specification and

Systems Design, Structured Analysis, Relational Database Design

Powerbuilder, ASP.NET, Visual Basic.NET, Oracle 8i/9i, PVCS, Cobol, CICS, DB2, JCL, SPF -SE, VSAM,

Amyuni PDF Converter, IBM Communications Manager, Net Express Cobol, IBM TX Series 4.3

O p era t in g S ys t em s :

W indows 98/NT/2000/XP/Vista Business, Windows 2000 and 2003 Server, Microsoft Exchange, Microsoft

ISA 2000 Proxy/Firewall, Novell, OS2

C om m unic at i ons :

Ethernet with CAT5e cable; supporting switch/hub structures; 4/16 Token Ring

P r oj ec t M an a gem e nt:

Microsoft Project, Microsoft Office suite, Visio

Education

The Chubb Institute, Parsippany, NJ

DIPLOMA IN COMPUTER PROGRAMMING

University of South Florida, Tampa, FL

BACHELOR OF ARTS, ECONOMICS

County College Of Morris, Randolph, NJ

ASSOCIATE OF APPLIED SCIENCE, BUSINESS ADMINISTRATION

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