Customer Service Manager

KLESHA GRAVES **** Rebecca St., Sioux City, Iowa *1103 H: 712-***-**** C: 712-***-**** **************@*****.***

CAREER OVERVIEW High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.

CORE STRENGTHS

Strong organizational skills Active listening skills Sharp problem solver Courteous demeanor Energetic work attitude Large cash/check deposits expert Inventory control familiarity Customer service expert Invoice processing Telecommunication skills Opening/closing procedures

ACCOMPLISHMENTS

WORK EXPERIENCE

Data Entry Scheduling Telephone Skills Filing Microsoft Word Vendor Management Account Management Creative Problem Solving Internet Research Multi-Task Management

Reduced company shrink from $47,000.00 to $26,000.00 in 1 year.

12/2013 to 08/2014 Customer Service and Sales

Century Link - Sioux City, Iowa

Answered 40-50 phone calls a day Customer Service Problem Solved and Researched Managed to de-escallate phone calls by listening to customer Typing Multi-tasking Followed script and scored high on Quality Assurance Offered all available product to every customer 06/2013 to 12/2013 Assistant Manager

Murphy's USA - Sioux City, Iowa

Opening and Closing of store Daily Paperwork Daily Inventory Deposits Upselling on every transaction 03/2011 to 05/2013 Store Manager

Dollar General - Sioux City, Iowa

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Trained new employees Created new processes for increasing customer service satisfaction. Achieved high sales percentage with consultative, value-focused customer service approach. Expressed appreciation and invited customers to return to the store. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.. 05/2005 to 03/2011 Business Owner

M & K's Clean Livin' - Sioux City, Iowa

Generated leads for new sales through telephone and email contact with customers. Managed 6-8 employees. Maintained, cleaned, and supervised Apt. and hallway cleaning.

Responsible for Accounting, Payroll, and work schedules. Ordered and Inventoried all business supplies. Built business relationships, and developed new clients. Designed business cards and website to grow business on-line.

EDUCATIONAL BACKGROUND 1994 GED: General Studies

Mohave Community College - Kingman, AZ, U S A

REFERENCES

Eric Tiedeman, Dollar General Manager 712-***-**** Shawn Hoffer, Dollar General Key Holder 712-***-**** Marianne Steeg, Bomgaars Key Holder 712-***-****

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