Customer Service Quality Assurance

Kiasha Marie Smith

*** ******** ******, **********, ** 44502

330-***-****

**********@*****.***

Objective

To obtain a position as a Clinical Laboratory Technician and to give exceptional laboratory

service.

Education

Youngstown State University, Youngstown, OH Youngstown, OH

Associate in Applied Science, Clinical Laboratory Technology Aug. 2014

Qualifications

• Operate scientific machinery such as Beckman Coulter, LH, Centaur

• Perform various testing (manual and automated) in all laboratory departments including

Chemistry, Hematology, Coagulation, Urinalysis, Serology, Microbiology, and Blood

Banking

• Learn and perform procedures quickly and accurately

• Dedicated to completing all tasks

Relevant Experience

Clinical Internship

Jameson Memorial hospital, New Castle, PA May 2014-

present

• Prepare laboratory equipment including quality assurance

• Maintain cleanliness and neatness of laboratory

Additional Experience

Summer Resident Assistant

Academic Achievers Program, Youngstown, OH June 2014-present

• Offer assistance to high school students

• Enforce residential policies

Office Assistant

Upward Bound, Youngstown State University, Youngstown, OH Sept. 2010-May 2014

• Provided excellent customer service to parents, students and staff by answering a multi-

line phone

• Created marketing flyers and reserved venues for student activities

• Performed Data entry

Seasonal Cashier

Bath and Body works, Boardman, OH Nov. 2013-Jan. 2014

• Provided customer service and handled cash and credit transactions

• Helped set up holiday sales displays

Contact this candidate