Customer Service Quality Control

P RAT I K K U MAR T R I V E D I

#***-** ******* **, *******, ON M9V 1R9

647-***-**** pratikkumart r *****@*****.***

L inkedIn: h t tp://www.linkedin.com/in/pratikkumar t r ivedi

OBJECT IVE

Experienced professional in the Pharmaceutical industry, and a post-graduate in marketing

t hat is looking for a challenging career opportunity in sales and marketing. As a

p rofessional, I am hard working, adept to learning new technologies, an excellent team-

player with leadership skills and communication skills. As a post-graduate student, I am

very well-liked by my peers, who elected me as student representative, and hold excellent

r apport with my instructors.

S KILLS AND COMPETENC IES

• Work well independently or as part of team.

• Managerial skills (administrative processes and organizational procedures).

• Website design and online communication.

• Marketing functions within a project

• Research & Development tasks (part of the project).

• Quality Control processes and documentation procedures.

• Advanced proficiency in Excel, including building complex data recordings.

EDUCAT ION

Post-Graduate, Business Management in Marketing (2014)

Lambton College, Toronto

Masters of Science in Pha rmaceutical Chemistry - Thesis base work (2009-2011)

Sardar Patel University, Gujarat, India

Bachelors of Science in Chemistry (2006-2009)

Gujarat University, Gujarat, India

PROFESSIONAL WORK EXPER IENCE

Data Ent ry Staff (Administration)

UPS Supply Chain Solutions - Toronto, ON

Apr. 2014 – Present

• Working part-t ime while being educated.

• Administrated all paperwork accurately and neatly as per guidelines.

• Excellent report with supervisor and performance appraisal.

• Responsible for inputting a large amount of data accurately in the system.

• Typing speed above 45 wpm.

• Able to work under pressure and in fast-paced settings.

• Detailed oriented and successful in all tasks.

• Knowledgeable of international requirements for courier.

• High sense of confidentiality and professional demeanor.

C ustomer Service Representative (Christmas holiday support)

Wind Mobile Store - Toronto, ON

Jan. 2014 – Dec. 2013

• Promoted features and benefits of the products and services.

• Supported administrated tasks and data entry.

• Excelled at customer service functions.

Quality Control-Executive

To rrent Pharmaceutical Limited – I ndrad, India

Jul. 2013 – Aug. 2011

• Administrated all paperwork accurately and neatly as per guidelines.

• Conducted investigations for testing failure and non-conformances.

• Liaison staff with international auditors (NABL, ANVISA and USFDA).

• Served as onsite t rainer for new employees.

• Supported t rouble-shooting tasks at different level of complexity in laboratory

analysis and laboratory instrumentation.

• Knowledge in development and execution of Lean Laboratory principles.

• Performed efficiently different analytical tests of finished/ intermediate drug

p roducts as per standard operating procedures.

• Conducted validation procedures as per standards and guidelines (GMP, GLP and

SOP).

• Complete knowledge of pharmaceutical products and its Physiology (function in cure

h uman disease).

Additional Technical Skills

• For two years, operated and handled >25 specialized laboratory equipment devices.

and techniques for wet, dissolution and chromatographic analysis.

• High Performance L iquid Chromatography (HPLC & RRLC): Waters, Shimadzu and

Agilent.

• UV-VIS Spectrophotometer: PerkinElmer & Shimadzu .

• Dissolution apparatus: Electrolab & LabX.

• Autotit rator, Hardness Tester, Disintegration test apparatus and Friability Test

apparatus.

COM MU N I TY SERV ICE

Students Representative (elected)

L ambton College - Toronto, ON

Sep. 2014 – Present

• Responsible for students’ events (planning, managing and coordination).

• Serves as mediator for discussion or conflict resolution issues between the

s tudent community and the administration.

• Managing and accounting to the student council and Board of Management, for

any funds raised by the Council.

Co-founder

L’humanite – A hmedabad, India

Aug. 2010 – May. 2013

• Co-founder and financial manager for the organization.

• Secured social programs at senior homes, underprivileged children,

developmental challenged patients.

• Organized medical camps for Orphan Home and underprivileged children,

assisting with all the t reatment needs.

References available upon request.

Contact this candidate