Customer Service Sales

Mike Lee

*** ******** **. • Madison, CT *****

860-***-**** • ***********@*****.***

Education

Elizabethtown College Elizabethtown, PA B.A., History, May 2014

Relevant Experience

Fanpilot by Spectrum Interactive Media, LLC New York, NY Summer

2013

Social Media Marketing Intern

Spectrum Interactive Media ("SpectrumIM") is a social media and digital marketing company headquartered in NYC. The company’s

core services include hyper-local social media marketing & management, digital content creation and search engine marketing. Fanpilot

is a registered trademark of SpectrumIM.

- Conducted industry research to provide social media content for client’s including TGIFridays and Travelex

- Compiled data and monthly activity reports for clients to demonstrate social media success

- Monitored followers and likes for each social media service to adjust marketing strategy as necessary

- Utilized tools such as Refollow and Argyle to monitor and create content

- Directed traffic to client sites via Pinterest

- Developed monthly templates depicting likes, follows, and upcoming event posts for customers with MailChimp

- Generated clone content utilizing Argyle for mass consumption in multiple locations to promote special events

Elizabethtown College; Elizabethtown, PA 2011-2014

Equipment Room Manager, Athletic Department

- Event Management for sporting events with responsibility for all crew activities to prepare the venue

- Personal responsibility for ensuring the visiting team is escorted to the venue and all services are satisfactory

- Prepare and issue team uniforms and practice gear as appropriate for various events

Health & Wellness

- Conceptualized, developed and introduced the first STD prevention health kit

- Produced communication for health kits related to the common cold, flu and other health related issues.

Additional Work Experience

In The Net Sports; Palmyra, PA

Lacrosse Coach 6/2012-9/2012

- Coached/managed a team of middle school athletes and a team of high school athletes

- Utilized my skills as a player/coach to improve both individual players skills as well as team tournament record vs

prior year

- Provided individual coaching outside of practice for athletes of all skill levels

Lacrosse Unlimited; Avon, CT

Sales Associate 2007-2009

- Responsible for providing exceptional customer service resulting in closing the original sale as well as upselling

additional products

- Processed financial transactions including credit card, cash, check and return transactions

- Received and organized inventory visibility to drive sales

Golden Transport; Elizabethtown, PA 2013-

2014

Owner

Conceptualized, developed and implemented a business model to provide a designated driving service for college students

Activities/Involvement

C

Elizabethtown College; Varsity Lacrosse

Course Abroad to China, May 2013

Avon Old Farms; Tri Varsity Athlete

Community service: In To The Streets Charity, helping the Elizabethtown senior citizen community Team Leader

Skills & Interests

Skills: Team Work, Microsoft Office (Word, Excel, Power Point), Spanish, Facebook, Twitter, Google +, Pinterest

Interests: Sports, Traveling, Woodworking, Art, European and Asian history, Technology, Current Events

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