Customer Service Office Staff
Resume:
Stacey R. Gaines
Walnut Creek, CA 94598
***********@*****.***
Seeking a position allowing me to utilize my healthcare, management, and customer service skills where I can become a valued team member.
Experience:
Muir Medical Group, IPA (2013-2014)
Walnut Creek, CA
Title: Health IT Account Manager
• ACO CMS Compliance Project Research Team
• EMR NextGen Trainer (Practice Management & Clinical Applications)
• Pre-Implementation EMR Process for Private and Specialty Practices
• Practice Workflow Analysis
• Practice Compliance Audit
• Reimbursement Reviews for Medicare, MediCal, HMO/PPO Payers
• Software Upgrade and Hot Fix Applications
• Conducting Practice Manager User Group Meetings
• HIPAA Training
• Provider and Management Relations
• Creating Training Curriculum for Providers and Staff Employees
• Auditing Patient Records to ensure Medicare Compliance
Caremore Care Center (2012-2013)
Pleasanton, CA
Title: Practice Manager
• Management and Supervision of Practice
• Maintaining Provider Schedules
• Scheduling of Front and Back Office Staff
• Interpretation of Operational Reports
• Revenue Cycle Management
• Ensuring Positive Patient Flow-Through Process
• Addressing Patient Concerns
• Recruitment of Office Staff
• Meaningful Use Adherence
• Reimbursement Analysis for Private and Managed Care Payers
• Referrals and Authorization Appeal Process
• Procure of Office Equipment and Supplies
• Performing duties of a back office medical assistant
Concentra Health Services/Humana (2008-2011)
San Leandro, CA
Title: Center Operations Director
• Management and Supervision of Health Center
• Coordination of Multi-Specialty Scheduling
• Analysis of Monthly Operational Reports
• Maintaining Medication and Office Supplies
• Utilization and Scheduling of FTEs vs. Center Demands
• Preparing Daily Deposits
• Preparing Billing Statements and Payment Schedules
• Recruitment and Training of Front and Back Office Staff
• Ensuring Center Adherence to Occupational and Urgent Care Standards
• Maintaining Customer Service Expectation through Survey Analysis
• Coding, submission, and Reimbursement Analysis through Multiple Payers
• Conducted Monthly Management and Staff Meetings
Dorothy Peterson, MD (2000-2008)
Sacramento, CA
Title: Back Office Manager
• Managing and staffing of the back office personnel
• Purchasing medical supplies
• Patient triaging
• Medication refills and patient triage
• Managing master call schedule
• Recording and documenting vitals, injections, and venipuncture
• Automated lab testing and other clinical procedures
• Assisted in minor surgical procedures
Education:
University of California Davis
Davis, CA
Paralegal Studies, Certificate 2006
Western Career College
Sacramento, CA
Program Specialty: Medical Assisting, Diploma 1992
Luther Burbank High School
Sacramento, CA
Diploma, June 1989
Technology Skills: MS Office (Word, Excel, OneNote, Outlook, PowerPoint, Publisher, and Access)
EMR/EHR: NextGen; NexTech
Resume Summation:
• Over 20 years’ experience in the medical field.
• Over 6 years’ experience utilizing electronic health records platform.
• Proficient in medical front office and back office procedures.
• Over 15 years’ experience in supervisory role.
References Furnished Upon Request
Stacey R. Gaines
2856 Deerpark Drive
Walnut Creek, CA 94598
***********@*****.***
Seeking a position allowing me to utilize my healthcare, management, and customer service skills where I can become a valued team member.
Experience:
Muir Medical Group, IPA (2013-2014)
Walnut Creek, CA
Title: Health IT Account Manager
• ACO CMS Compliance Project Research Team
• EMR NextGen Trainer (Practice Management & Clinical Applications)
• Pre-Implementation EMR Process for Private and Specialty Practices
• Practice Workflow Analysis
• Practice Compliance Audit
• Reimbursement Reviews for Medicare, MediCal, HMO/PPO Payers
• Software Upgrade and Hot Fix Applications
• Conducting Practice Manager User Group Meetings
• HIPAA Training
• Provider and Management Relations
• Creating Training Curriculum for Providers and Staff Employees
• Auditing Patient Records to ensure Medicare Compliance
Caremore Care Center (2012-2013)
Pleasanton, CA
Title: Practice Manager
• Management and Supervision of Practice
• Maintaining Provider Schedules
• Scheduling of Front and Back Office Staff
• Interpretation of Operational Reports
• Revenue Cycle Management
• Ensuring Positive Patient Flow-Through Process
• Addressing Patient Concerns
• Recruitment of Office Staff
• Meaningful Use Adherence
• Reimbursement Analysis for Private and Managed Care Payers
• Referrals and Authorization Appeal Process
• Procure of Office Equipment and Supplies
• Performing duties of a back office medical assistant
Concentra Health Services/Humana (2008-2011)
San Leandro, CA
Title: Center Operations Director
• Management and Supervision of Health Center
• Coordination of Multi-Specialty Scheduling
• Analysis of Monthly Operational Reports
• Maintaining Medication and Office Supplies
• Utilization and Scheduling of FTEs vs. Center Demands
• Preparing Daily Deposits
• Preparing Billing Statements and Payment Schedules
• Recruitment and Training of Front and Back Office Staff
• Ensuring Center Adherence to Occupational and Urgent Care Standards
• Maintaining Customer Service Expectation through Survey Analysis
• Coding, submission, and Reimbursement Analysis through Multiple Payers
• Conducted Monthly Management and Staff Meetings
Dorothy Peterson, MD (2000-2008)
Sacramento, CA
Title: Back Office Manager
• Managing and staffing of the back office personnel
• Purchasing medical supplies
• Patient triaging
• Medication refills and patient triage
• Managing master call schedule
• Recording and documenting vitals, injections, and venipuncture
• Automated lab testing and other clinical procedures
• Assisted in minor surgical procedures
Education:
University of California Davis
Davis, CA
Paralegal Studies, Certificate 2006
Western Career College
Sacramento, CA
Program Specialty: Medical Assisting, Diploma 1992
Luther Burbank High School
Sacramento, CA
Diploma, June 1989
Technology Skills: MS Office (Word, Excel, OneNote, Outlook, PowerPoint, Publisher, and Access)
EMR/EHR: NextGen; NexTech
Resume Summation:
• Over 20 years’ experience in the medical field.
• Over 6 years’ experience utilizing electronic health records platform.
• Proficient in medical front office and back office procedures.
• Over 15 years’ experience in supervisory role.
References Furnished Upon Request
Contact this candidate