Customer Service Data Entry

Sandra D. Crumbley

***** ******** ****., #*** *** Angeles, CA 90034

310-***-**** *********@*****.***

OBJECTIVE: To provide the best service and support possible and help your

company reach its' goals.

Summary Of Skill

. Computers: Microsoft Office

. Switchboard

. Mail Processing

. Data Entry

. Some Medical Office training

. Filing (alpha, numeric, electronic)

. Machine Transcription

. Customer Service

. Some Teaching training

. Type 50 wpm

. Radio Broadcasting

. Receptionist

EMPLOYMENT HISTORY

Santa Monica College - Telecommunications

Switchboard Operator - 2009 to 2013

. Process incoming calls

. Address general college questions

California State University-Long Beach, ITS- Data Center

Computer Operator -2008 to 2011

. Monitored servers

. Monitored software

. Burst forms

. Printing and copying

. Processed mailers

. Troubleshot software, etc.

Campus Operator

. Process incoming calls

. Data entry

. Microsoft Office

. Provide Administrative support

Los Angeles County Public Health (Housing/HQ)

Intermediate Typist Clerk-2004 to 2007

Housing Unit

. Customer Service (phone, net, counter)

. Heavy filing, purging

. Order supplies & equipment

. Microsoft office, data entry

. Agency referrals

. Process bank deposits from sales

Headquarters Management Information Systems Unit

. Heavy data entry

. Back-up/ relief Secretary

County Registrar - Poll Director

. Oversaw election Poll

. Coordinated workers downtime

. Displayed voting documents

. Open/Close Poll

. Assist inspectors/voters

. Breakdown Poll

Teletech, Inc.-Customer Management Corporate (Nextel)

Customer Care Representative-2002-2003

. Customer Care Representative service

. Resolve/troubleshoot cell phone issues

. Billing interpretation/account review

. Data Entry

EDUCATION

West Los Angeles College - A.A. (2) - Business/Liberal Arts & Sciences

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