Customer Service Administrative Assistant

Lee Wolfe

Columbia, SC ***** ? 646-***-**** ? *********@*****.***

Medical Administrative Assistant

SUMMARY OF QUALIFICATIONS

. Demonstrated capacity as a dynamic self-starter, and independent

worker.

. Proven track record of excellent leadership and communication skills.

. Highly focused individual, with experience in a diverse range of

customer service environments.

PROFESSIONAL EXPERIENCE

Administrative Assistant June 2013 - December 2013

World Wildlife Fund Washington, DC

. Processed and coded financial statements for the accounting

department; and verified and matched financial statements for

reimbursements.

. Operated office equipment such as fax machines, copiers, and phone

systems, and use computers for spreadsheet, word processing, database

management, and other applications.

. Set up and maintained paper and electronic filing systems for records,

correspondence, and other material.

. Opened, read, route, and distribute incoming mail or other materials

and answer routine letters.

. Completed forms in accordance with company procedures.

. Reviewed work done by others to check for correct spelling and

grammar, ensure that company format policies are followed, and

recommend revisions.

. Composed, typed, and distributed meeting notes, routine

correspondence, and reports.

. Learned to operate new office technologies as they are developed and

implemented.

. Maintained scheduling and event calendars.

. Scheduled and confirmed appointments for clients, customers, or

supervisors.

. Managed projects or contribute to committee or team work.

. Mail newsletters, promotional material, or other information.

. Ordered and dispense supplies.

. Conducted searches to find needed information, using such sources as

the Internet.

. Collected and disbursed funds from cash accounts, and keep records of

collections and disbursements.

Administrative Associate January 2011 - September 2013

Men's Healthcare of Richmond Richmond, VA

. Coordinated and performed a range of operational support functions;

such as bookkeeping, inventory maintenance, and file maintenance.

Liaised between providers and patients to resolve day to day issues.

Established, maintained, and updated files and database,

. Scheduled and confirmed patient diagnostic appointments, surgeries, or

medical consultations.

. Compiled and recorded medical charts, reports, or correspondence.

. Answered telephones and directed calls to appropriate staff.

. Received and routed messages or documents, such as laboratory results,

to appropriate staff.

. Maintained medical records, technical library, or correspondence

files.

. Performed various clerical or administrative functions, such as

ordering and maintaining an inventory of supplies.

. Arranged hospital admissions for patients.

. Performed bookkeeping duties, such as credits or collections,

preparing and sending financial statements or bills, and keeping

financial records.

Supervisor February 2007 - January 2011

First Transit New York, NY

. Supervised a staff of 12.

. Compiled and analyzed data for monthly reports, for manager review.

. Directed quality assurance and implemented improvement training

programs for new and existing employees.

. Resolved customer complaints or answer customers' questions regarding

policies and procedures.

. Supervised the work of office, administrative, or customer service

employees to ensure adherence to quality standards, deadlines, and

proper procedures, correcting errors or problems.

. Provided employees with guidance in handling difficult or complex

problems or in resolving escalated complaints or disputes.

. Implemented corporate or departmental policies, procedures, and

service standards in conjunction with management.

. Discussed job performance problems with employees to identify causes

and issues and to work on resolving problems.

. Trained or instructed employees in job duties or company policies or

arrange for training to be provided.

. Evaluated employees' job performance and conformance to regulations

and recommend appropriate personnel action.

. Recruited, interviewed, and selected employees.

. Interpreted and communicated work procedures and company policies to

staff.

. Prepared and issued work schedules, deadlines, and duty assignments

for office or administrative staff.

. Researched, compiled, and prepared reports, manuals, correspondence,

or other information required by management or governmental agencies.

. Coordinated activities with other supervisory personnel or with other

work units or departments.

. Made recommendations to management concerning such issues as staffing

decisions or procedural changes.

. Consulted with managers or other personnel to resolve problems in

areas such as equipment performance, output quality, or work

schedules.

. Participated in the work of subordinates to facilitate productivity or

to overcome difficult aspects of work.

Customer Service Supervisor February 1993 - April 2006

C&R Fashions New York, NY

. Analyzed and processed requests for credit toward invoices.

. Compiled data for weekly reports, for Director meeting.

. Coordinated communication to resolve customer issues, in a timely

manner.

. Provided customer service by greeting and assisting customers, and

responding to customer inquiries and complaints.

. Monitored sales activities to ensure that customers receive

satisfactory service and quality goods.

. Assigned employees to specific duties.

. Directed and supervised employees engaged in sales, inventory-taking,

reconciling cash receipts, or in performing services for customers.

. Inventory stock and reorder when inventory drops to a specified level.

. Kept records of purchases, sales, and requisitions.

. Enforced safety, health, and security rules.

. Hired, trained, and evaluated personnel in sales or marketing

establishments, promoting or firing workers when appropriate.

. Instructed staff on how to handle difficult and complicated sales.

. Estimated consumer demand and determine the types and amounts of goods

to be sold.

. Examined merchandise to ensure that it is correctly priced and

displayed and that it functions as advertised.

. Planned and prepared work schedules and kept records of employees'

work schedules and time cards.

. Reviewed inventory and sales records to prepare reports for management

and budget departments.

EDUCATION AND TRAINING

Diploma - Medical Office Assistant July 2014

Ashworth College Atlanta, GA

Contact this candidate