Customer Service Data Entry

Kalan R.Estes

**** *********** ******* ** *****

713-***-**** (c) + 713-***-**** (h)

**********@*****.***

Dynamic Customer Service and Data-Entry Professional

. Builds Instant Rapport with Customers

. Ethical, Punctual, and Dependable

. Clean Criminal Record

. Excellent Written and Verbal Communication Skills

. Troubleshoots and Solves Problems

. Prioritizes to Juggle Multiple Tasks

. Inventory Control

. Team Player

. Anticipates Customer Needs

Summary

Responsible, reliable, and hardworking customer service, data entry, and

general office administrative clerk with 5 years experience in various

industries.

Technical Skills

. 10 Key & Data Entry

. Microsoft Word

. Microsoft Excel

. Microsoft PowerPoint

. Microsoft Outlook

. Typing - 40 wpm

. Multi-Line Phone Systems

. Internet Explorer

Professional Experience

January 2014-May 2014 The Attorney Generals Office Of Texas

Houston, TX

Inteern

. Data Entry

. Clerical Work

January 2013-May 2013 Harris County Precinct 7

Houston, TX

Intern

. Data Entry

. In Field Duties

. Community Service

September 2012-Present Contemporary Services Corporation

Houston, TX

Event Staff

. Security

. Customer Service

. Assistant for directory around Reliant Stadium

July 2008-May 2009 United Parcel Service (UPS)

Houston, TX

Package Handler

. Sorted and organized packages from 5-150lbs in a fast paced

environment to ensure timely delivery.

. Collaborated with colleagues and managers to form a streamlined

operation to sort and classify freight by zip code destination, size,

and delivery method.

. Organized and loaded freight into cargo containers and trailers.

. Scanned all inbound and outbound packages.

. Contributed to the team environment by working overtime and picking up

additional shifts when needed.

. Compared tracking labels on packages with destinations to ensure

freight was correctly loaded.

July 2009-March 2010 Target

Houston, TX

Sales Associate

. Cashier

. Customer Service Representative

September 2008-January 2009 Taylorsmith Consulting (EZ Tag Services)

Houston, TX

Data Entry Clerk

. Organized, compiled, and verified the accuracy of all evidence and

data of EZ Tag violators.

. Entered all information into databases accurately and quickly.

. Assisted customers and EZ Tag violators with questions and concerns in

a polite and pleasant manner.

. Handled other administrative duties including filing, faxing,

answering phones, and creating documents and spreadsheets in Microsoft

Office.

. Maintained all activities, files, and information in logbooks.

February 2007-March 2008 The Shoe Department

Houston, TX

Sales Associate

. Worked with individual customers to find unique shoes for individual

taste and comfort needs.

. Answered customer questions on prices, reviews, and durability of

various shoes.

. Organized and restocked shelves with shoes based on size, style, and

brand.

. Built rapport with customers to increase number of referrals and

repeat customers.

. Received payments and issued refunds via a computerized cash register.

August 2006- February 2007 Kentucky Fried Chicken (KFC)

Houston, TX

Cook Associate (Part-Time During High School)

. Enforced sanitation practices for the upkeep and appearance of kitchen

and dining areas.

. Adhered to government food and safety regulations.

. Processed, assembled, and delivered orders while upholding a friendly

disposition to maintain a high level of customer satisfaction.

. Collected revenue using a computerized cash register system.

. Delivered products to other locations.

. Awarded Employee of the Month due to exemplary customer service skills

and company dedication.

June 2005-August 2006 On Assignment

Houston, TX

Administrative Intern (Part-Time During High School)

. Composed documents and spreadsheets using MS Word and MS Excel.

. Maintained a well organized filing system so documents were ready

available.

. Ran various errands for upper management.

January 2004-December 2005 Bump & Hair Salon

Houston, TX

Marketing Associate (Part-Time During High School)

. Created eye catching art and marketing materials to increase brand

awareness and overall salon revenue.

. Reviewed various publication software packages to make purchase

recommendations based on price, ease of use, and available features.

. Assisted in billing, bookkeeping, and maintaining accurate financial

records.

. Increased sales by networking, asking for referrals, and distributing

fliers.

Education

Carver Magnet High School for Applied Technology Engineering and the Arts

Diploma, May 2008

Awards: Certificate for Congressional Recognition: 2008, St. Paul

Industrial Training Scholarship Award: 2008, Perfect Attendance Award (all

years), Scholarship Academic Award: 2007, Scholarship Essay Award: 2006,

Toastmasters Youth Leadership Program: 2006

Texas Southern University

August 18, 2008- May 10, 2014

Major, Criminal Justice Graduated

Interests / Activities

Drama Club, Houston Area Urban League Leadership Program, Freedoms

Foundation at Valley Forge, Houston Chapter

References Available Upon Request

Contact this candidate