Customer Service Sales
Resume:
Ese Imarah
*** ***** *** ************, ** *****
*********@*******.***
QUALIFICATIONS
Over 15 years of business experience in the management and administrative field. Excellent adaptability,
flexibility, and creativity; proven on multiple tasks. Ability to organize, prioritize and work under
extreme work pressure, heavy work load and deadlines; while motivating and influencing a team.
PROFESSIONAL SKILLS
Managerial &Supervisory Skills
• Supervised 40 employees in multiple departments
• Planned and provided oversight to the completion of yearend inventory
• Coordinated with human resources department in hiring the appropriate individuals for the
workforce and assisted in designing appropriate training programs
• Developed and implemented strategic objectives to ensure achievement and profitability goals
and high level of customer’s satisfaction.
Interpersonal & Teamwork Skills
• Scheduled meetings, updated departments with new information and changes, work on team
projects
• Developed creative and exciting skills to promote sales for the department
• Built relationship clients and handled paperwork and other duties of higher management in their
absence
• Negotiated with difficult clients in a positive manner and handled problem resolution activities in
a proactive manner
Customer Service and Sales Skills
• Ensured customers were always satisfied by going beyond and above duties
• Assisted customers in identifying services/products that best suited their needs
• Maintained knowledge of current sales and promotions, policies regarding payment and
exchanges, and security practices
• Assisted with promotions and flyers to increase sales
Quantitative Skills
• Identified, researched and recommended a new Internet service provider, cutting the company's
online costs by 15 percent
• Reduced overhead by taking on more responsibility with administrative projects
• Managed petty cash and processed payments
• Designed and implemented customer care strategy that increased sales by 25%
COMPUTER SKILLS
Proficient using Power Point, Word Visual Basic 6.0, Microsoft Access, Microsoft Word, Excel, Java,
Email, Faxing
EMPLOYMENT HISTORY
Front End Manager, Wal-Mart, Riverdale GA 2000 to Present
Assistant Manager, Kroger, Denton Texas 1997 to 2000
Customer service Associate, Payless shoe, Denton, Texas 1995 to 1997
Administrative Assistant, Anso Power Morrow, GA 2000 to 2003
EDUCATION
Bachelor of Science in Business Management
Westwood Collage, Midtown Atlanta GA
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