Customer Service Accounting

Shahin Kadir Khondaker

*-*** ******* ******, ******, ON, K1Y 1L5

Tel: 613-***-**** (Cell) 613- 680-6641(Home), E-mail: ****************@*****.***

OBJECTIVE

To work in an environment where I can utilize my strong accounting, audit, taxation, client service knowledge,

financial management background, and problem-solving skills within the progressive organization.

SUMMARY OF QUALIFICATIONS

• Education: Commerce degrees specialized in Accounting.

• Completed an audit internship with KMPG International.

• Extensive experience in accounting, finance, auditing, bookkeeping, client service and taxation filed.

• Prepared financial statements, notes, reports, journal, general ledger and accounts reconciliation.

• Performed research and analysis of information from different internal and external sources.

• Managed large volume of clients, cash and banking, inventory, accounts payable and receivable.

• Conducted audits and prepared audit working papers and reported on audit findings.

• Strong Excel skills (pivot tables and filtering)

Language Proficiency: Fluent in both English and Bengali, knowledge of Hindi and Urdu.

• Soft Skills: Detail-oriented, adaptable, resourceful, strong team player and highly capable of

organizing. and managing multiple work activities in order to meet established deadlines and

exceeds priorities.

• Possess strong interpersonal skills including negotiation abilities, communication, and relationship

management, analytical and problem-solving and decision making skills.

• Computer proficiency: Micro Soft Office Suite (including Excel, Word, PowerPoint, Outlook)

QuickBooks, Simply Accounting, Sage 300 ERP, Accountant’s Drill, Profile (Tax software).

PROFESSIONAL EXPERIENCE

Accounting

• Prepared journals, ledgers, trial balances of books, income statements, balance sheets, reports,

schedule and cost worksheet.

• Reconciled and analyzed ledger accounts, bank and credit card statements, suppliers’ invoices.

• Processed invoices, receipts, account statements and inventory reconciliations.

Updated customer accounts, supplier accounts and ensured timely accountability of

•

AR and AP.

Supervised collections, bank deposits and payments, inventory and prepared aging

•

reports, bank reconciliations, month and year-end accruals and supporting

schedules.

• Contributed significantly at the month and year and process as well as team success and it has been

recognized by team members.

• Reconciled distributors’ account’s resulting in approximate savings of 15% in unaccounted

transactions.

Finance

• Created daily cash flow projections and reviewed daily cash/bank balances with financial position.

• Reviewed vendors’ invoices and resolved payment discrepancy between pricing and quantities.

• Participated in the budgeting process, and presented budgets to senior management, and monitored

actual performance against budget and highlighted critical variance for management review.

• Created reports, source data and provided other support for external auditors.

• Oversaw the treasury functions including receipt and recording of grants.

• Assisted management in developing new chart of accounts and improved financial control systems.

• Prepared inventory turnover reports and interpreted movements in product lines on a monthly basis

to ensure optimal production of products.

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Shahin Kadir Khondaker

Auditing

• Assisted to the management in planning, conducting, reporting and follow-up steps of audit

project

• Conducted research and summarized various audit reports for management briefing

• Performed testing, conducted interviews, identified significant audit issues, management and

control

problems and other deficiencies by fully documenting them, their causes, effects and impacts

• Met with clients staffs to obtain relevant information required for performing audit work and

compliance

• Examined and analyzed financial statements, journals and ledger, and reconciled accounts,

inventories,

expenditures and other accounting data to financial records

• Prepared and maintained working papers to document audit findings

Payroll

• Managed and co-coordinated payroll function for 200+ employees

• Prepared payroll entries and updated employee vacation schedules

• Prepared by-weekly payroll, T4, ROE and other pay related benefits

Taxation

• Analyzed the business and operations of clients to ensure proper GST remittance, proper income

and expenses amounts for individual and corporate tax return preparation

• Prepared and filed income tax return (T1 and T2) and other relevant documents

• Calculated GST and PST and ensured remittance submitted in time

• Responding to clients’ needs and provided financial accounting and tax advice

Management and Administration

• Managed over 40 bookkeeping and tax client accounts and provided financial advice.

• Prepared expense and investment budgets and managed and planned orders and deliveries.

• Ensured that policies and procedures were followed and organized meetings and conferences.

• Optimized use of company’s equipment which resulted in significant savings.

Customer Service

• Answered inquiries and provided information to customers.

• Sold merchandise and analyzed customer complaints and acted promptly.

• Communicated with customers regularly in a professional manner.

• Evaluated customer satisfaction feedback and responded accordingly.

WORK HISTORY

President Choice Financial (O/P Millennium1 Solutions) 2013-

Present

Client / Financial Service Representative

2

FMC Professional (Ottawa, ON) 2011 - 2012

Complinace Auditor - Contract Employment

H&R Block (Ottawa, ON) 2010 -

2010 Tax Professional (Part time, Seasonal)

Dial Tax Professional Corporation (Ottawa, ON) 2009 - 2009

Accountant - Contract Employment

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Shahin Kadir Khondaker

Comtek Services and Maintenance(Ottawa, ON) 2008 -

2009

Accountant (Part time), Contract Work

Laurier Optical (Ottawa, ON) 2008 -

2008

Bookkeeper (Accounts Payable and Receivable)

Experica (Ottawa, ON) 2008 -

2008

Team Leader (Accounting and Finance)

Edible Oil Ltd (Multinational Company, Dhaka, Bangladesh) 1998 –

2007

Assistant Manager (Accounting and Finance)

Co-Ca Cola Export Corporation (O/P Tabani Beverage, Dhaka, Bangladesh) 1988 -

1998

Assistant Chief Accountant

KPMG International (Dhaka, Bangladesh) 1984 –

1987

Financial Auditor

EDUCATION

Masters of Commerce, Specialized in Accounting

University of Dhaka, Bangladesh

Bachelor of Commerce with Honors, Specialized in Accounting

University of Rajshahi, Bangladesh

(Evaluated as Canadian Bachelor of Commerce with Honours Degree in Accounting by International

Credential Assessment Service of Canada)

PROFESSIONAL CERTIFICATION / MEMBERSHIP

Certified Tax Professional

2009

H&R Block Tax School, Ottawa, ON

Certified Financial Consultant (CFC)

2004

Institute of Financial Consultant, Vancouver, Canada

Certified Accounting Technician

2002

Institute of Accounting Technician, Dhaka, Bangladesh

TRAINING

Accounting Training for Small Business

2010

Ottawa Chinese Community Service Centre, Ottawa, ON

Safe People Leadership Training Series

2008

United way Centraide and Pinecrest-Queensway Hospital, Ottawa, Canada

International Trade and Financial Management

2001

The Standard Chartered Bank, Dhaka, Bangladesh

REFERENCES Available upon request

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